CBA Team Contact
PRESENTER(S): Gary Brand Director, of Payment Strategies, at Fiserv
ABOUT THE WEBINAR:
Billing and payments are your most frequent touchpoints for your loan customers. With technology advancing the number of channels and customer engagement points, the complexity of creating a differentiated customer experience is growing. Creating a stickier customer relationship becomes even tougher for those customers where you are not the bank of record. To be successful in providing additional products and services, you must get the billing and payments right. Join Gary Brand, Director of Payment Strategies for Fiserv, to learn more how to create an integrated billing and payment approach that leads not only to higher customer engagement but also to lower risk and cost to serve.
THIS WEBINAR WILL COVER:
1. Industry data on the importance of the customer experience to your bottom-line
2. The complexity of channel proliferation and impact on your customer relationship
3. How to optimize an omnichannel approach to billing and payments
TOP 3 BENEFITS TO ATTENDEES:
1. How to improve customer experience
2. Strategy for managing omnichannel approach
3. Doing so profitably
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Gary Brand is the Director, of Payment Strategies, at Fiserv. An accomplished direct and indirect sales executive, Gary´s career spans over thirty years in technology. Prior to joining Fiserv, Gary led channel sales, for Network Associates (McAfee), IBM and Lotus Development Corporation. At Fiserv, Gary led the successful introduction and ongoing promotion of Source Capture Optimization (SCO) approach and is a frequent speaker at industry conferences and partner events. Gary now leads the go to market efforts for BillMatrix and Output Solutions from Fiserv, focused on the lending sector.
Feel free to connect with Gary at firstname.lastname@example.org.