CBA Webinars

CBA Team Contact

Maren Colon
mcolon@consumerbankers.com
202-552-6394

Bank as a Biller- Using Billing and Payments to Engage Customers

Includes a Live Event on 12/18/2018 at 2:00 PM (EST)

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PRESENTER(S): Gary Brand Director, of Payment Strategies, at Fiserv

ABOUT THE WEBINAR:

Billing and payments are your most frequent touchpoints for your loan customers.  With technology advancing the number of channels and customer engagement points, the complexity of creating a differentiated customer experience is growing.  Creating a stickier customer relationship becomes even tougher for those customers where you are not the bank of record.  To be successful in providing additional products and services, you must get the billing and payments right.  Join Gary Brand, Director of Payment Strategies for Fiserv, to learn more how to create an integrated billing and payment approach that leads not only to higher customer engagement but also to lower risk and cost to serve.

 

THIS WEBINAR WILL COVER:

1. Industry data on the importance of the customer experience to your bottom-line

2. The complexity of channel proliferation and impact on your customer relationship

3. How to optimize an omnichannel approach to billing and payments

 

TOP 3 BENEFITS TO ATTENDEES:

1. How to improve customer experience

2. Strategy for managing omnichannel approach

3. Doing so profitably 


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Gary Brand

Director of Payment Strategies, Fiserv

Gary Brand is the Director, of Payment Strategies, at Fiserv.  An accomplished direct and indirect sales executive, Gary´s career spans over thirty years in technology.  Prior to joining Fiserv, Gary led channel sales, for Network Associates (McAfee), IBM and Lotus Development Corporation.  At Fiserv, Gary led the successful introduction and ongoing promotion of Source Capture Optimization (SCO) approach and is a frequent speaker at industry conferences and partner events.   Gary now leads the go to market efforts for BillMatrix and Output Solutions from Fiserv, focused on the lending sector. 

Feel free to connect with Gary at gary.brand@fiserv.com

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Webinar
12/18/2018 at 2:00 PM (EST)   |  60 minutes
12/18/2018 at 2:00 PM (EST)   |  60 minutes Please click the button to the right to join the webinar.