CBA Webinars

CBA Team Contact

Jake Fowler
jfowler@consumerbankers.com
202-552-6377

Digital / Omni-channel Sales: Leveraging data to drive sales and engagement with clients

Includes a Live Event on 03/18/2020 at 2:00 PM (EDT)

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PRESENTER(S):

Dhruv Goswami, Partner, Boston Consulting Group

ABOUT THE WEBINAR:

This Webinar will cover how Digital Sales can be a key enabler to address declining branch traffic and pressure to rationalize the branch network which is prevalent at most banks in US.

THIS WEBINAR WILL COVER:

  1. Why Digital Sales is critical for growth and addressing cost pressures
  2. Global outside-in maturity assessment of Digital Sales capabilities
  3. What it takes to build an effective Digital Sales engine

TOP 3 BENEFITS TO ATTENDEES:

  1. Overview of how best-in-class global players are leveraging digital channels to more effectively engage with existing and new customers and drive sales through digital and other physical channels
  2. Understanding of the capabilities required to build the Digital Sales capability
  3. Overview of the operating model required to support the Digital Sales model

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Dhruv Goswami

Partner, Boston Consulting Group

Dhruv Goswami is a core member of BCG’s Financial Institutions Practice Area. He has led Digital transformation for banks across North America, Asia and South America. He focuses on Digital Sales and Personalization, end-to-end Digital Customer Journeys and Experience, and Digital Bank build among other topics.

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Webinar
03/18/2020 at 2:00 PM (EDT)   |  60 minutes
03/18/2020 at 2:00 PM (EDT)   |  60 minutes