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Jake Fowler

Banks Prepare for the Wave of Delinquencies and Defaults

Includes a Live Event on 11/18/2020 at 2:00 PM (EST)



Adam Russell, Vice President, Financial Services and Healthcare, Neustar
Wendy Weinhardt, Principal Solutions Engineer, Neustar


As consumers face financial uncertainty from decreasing stimulus programs, banks are readying for the wave of delinquencies and defaults. According to NPR, banks are preparing for “an onslaught of defaults in debt.”

Contacting customers to help with reducing deferrals and delinquencies is increasingly difficult, as consumers become more and more unreachable. Poor contact data, consumer mistrust, call blocking, and lack of insight into individual consumer phone behavior are all impacting customer contactability. Financial services organizations that have more accurate consumer phone and email data, and have insights into when and on what number to contact their customers, will be better positioned to efficiently make contact and arrange for payment.

Learn how forward-thinking financial service organizations are improving their contact efficiency and effectiveness:

  • Omnichannel phone, email, and device data for coordinated contact attempts across channels.
  • Predictive phone intelligence on the phone number a consumer uses most.
  • Understanding the times and days when each individual consumer most likely to answer.
  • Strategies for mitigating inappropriate call blocking or spam-mislabeling.

Join Neustar dialing optimization expert Adam Russell, Vice President of Risk Solutions, as he explains proven strategies that will help your organization prepare for the coming wave of accounts entering delinquencies.

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Adam Russell

Vice President, Financial Services & Healthcare, Neustar

Adam Russell is currently Vice President – Financial Services & Healthcare at Neustar where he is applying his 20+ years of experience to drive industry and product development growth of its Identity and Risk solutions.  Prior to joining Neustar, Mr. Russell was Senior Vice President at SunTrust Bank where he led the Credit Card Originations, Marketing Operations, and Product Development functions. He was previously the Vice President of Strategic Accounts at Experian Information Solutions where he was responsible for growing the enterprise relationship with leading financial services companies.  Prior to this, Mr. Russell worked at Capital One for 13 years in a variety of Marketing, Analytics and Operations roles, from its spinoff from Signet Bank to Fortune 200 company and Top five credit card issuer.

Wendy Weinhardt

Principal Solutions Engineer, Neustar

Wendy Weinhardt is a Principal Solutions Engineer, and a new addition to the Neustar team. She comes to Neustar after 20+ years of experience at Capital One in various aspects of the financial services industry – including customer acquisitions, digital messaging, and consumer debt. For the past 5 years, Wendy had been an Agency Manager focusing on both 1st and 3rd party post charge-off debt collections - working to launch industry leading digital strategies. Wendy has a Bachelor of Science in Psychology with a minor in Business from Virginia Commonwealth University.


11/18/2020 at 2:00 PM (EST)   |  60 minutes
11/18/2020 at 2:00 PM (EST)   |  60 minutes