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CBA Team Contact

Jake Fowler

Customer Financial Health

Recorded On: 09/21/2016



David Pommerehn, Senior Counsel and Vice President, CBA


John Thompson, Senior Vice President, The Center for Financial Services Innovation (CFSI)
Victoria Dougherty, Director, Product Strategy, Payments Management Solutions, Fiserv
Whitney Stewart, SVP, ePayments/ Digital Banking


According to the Center for Financial Services Innovation, more than half of American adults struggle financially on a recurring or occasional basis. To cope, consumers are using alternative sources to meet their financial needs—instead of turning to their banks.

To more proactively support your customers, it is time to empower them to keep their financial health intact through point in time awareness, payment options and the ability to anticipate and avoid problems. Join this panel of industry experts to discuss how to bolster your customers' financial health while driving new growth, greater loyalty and new revenue streams for your institution.


  1. Consumers' financial struggles with recurring and unexpected obligations
  2. Regulations and consumer liquidity
  3. Financial health solutions at the intersection of banking, awareness, technology and products


  1. Gain better understanding of the issues in the marketplace
  2. Understand new ways to help keep your customers' financially healthy
  3. Explore solutions that will drive customer financial health and institutional loyalty


David Pommerehn
Senior Counsel and Vice President

David Pommerehn is Senior Counsel and Vice President. His expertise covers a wide range of legal, legislative and regulatory issues associated with the areas of consumer financial services. He is the CBA lead for deposits and payment issues as well as small business banking issues and manages CBA's Deposits and Payments and Small Business Banking Committees.

Prior to joining CBA in 2008, David served as a defense attorney for the State of Maryland and as counsel to several non-profit financial services companies.

David is an active member of the American and Maryland Bar Associations. He received his B.A. from the University of Maryland and his J.D. from the University of Baltimore School of Law.

Victoria Dougherty
Director, Product Strategy, Payments Management Solutions

Victoria Dougherty, Director of Payment Management Solutions at Fiserv, has over 20 years of experience in the financial services industry. Her expansive background includes management roles at both financial institutions and technology providers. At Fiserv, she is responsible for the Immediate Funds product that makes risk-free accelerated funds availability a reality for forward-thinking financial institutions and their customers.

John Thompson
Senior Vice President
The Center for Financial Services Innovation (CFSI)

As the leader of CFSI's Program Team, John is responsible for CFSI's research consulting, and innovation practices. Within these practices, a cross-functional team of professionals works to generate CFSI's industry thought leadership and consumer research, to foster promising innovations that advance consumer financial health, and to work with companies in direct engagements to more profitably serve consumers with high-quality financial products. The intersections of financial services business models and client impact in facilitating financial health is what brought John to CFSI

Whitney Stewart
ePayments/ Digital Banking

Whitney Stewart is responsible for Fiserv's ePayments Product Management teams and the work they are doing to create an integrated payment solution across their money movement services.

Whitney, who has more than 20 years of technology and financial services industry experience, joined Fiserv in May 2014. Prior to joining Fiserv, Whitney was the VP, Product Management at Higher One where she focused on building her expertise in millennial payment behavior and preferences as well as payment acceptance technologies for Higher Ed. She has also served as SunTrust Bank's Mass Market Consumer Segment Executive, where she managed the banks' segment strategy as well as the bank's value added services product organization which included debit, prepaid, overdraft and all other consumer fee income products. Prior to joining SunTrust, Whitney ran Discover Network's Brand and Communications organization for Discover Financial Services. She has also held senior management positions in Marketing, Product Management, and Business Strategy at Carreker, Bank of America, eFunds Corporation and Deluxe Corporation.

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