CBA Team Contact
Paula Quintana, President and CEO, Altus Ars Consulting
Randy Ross, Executive Vice President, Kiran Analytics
ABOUT THE WEBINAR:
Most financial institutions have common issues in the need to drive commercial results, to acquire, develop and retain talent for today and tomorrow and meet client needs in a rapidly changing environment. By using a strong fact base and advanced analytics, some organizations are finding a competitive advantage in engaging across and up and down the organization driving engagement and performance while preparing their workforce for the future. By clearly understanding what happens today in branch networks, how customers are engaging, and how colleagues are spending their time, financial institutions can make informed decisions allowing for faster transformation with fewer costly mistakes. Given the branch is still the channel of choice for customers during key buying decisions or when they have problems that need to be resolved, we’ll discuss how better data can drive stronger decision making and how this can extend beyond branch-specific actions into wider company actions - driving lower cost, improved customer satisfaction, and stronger revenue.
THIS WEBINAR WILL COVER:
TOP 3 BENEFITS TO ATTENDEES:
Ideas of how to use a fact base (including field studies) to drive strategy
Paula is a 30 year Financial Services veteran with wide ranging global business expertise. She has a consistent track record of delivering within complex multichannel/multi-brand international businesses in both distribution and operations and is highly experienced in governance as well as strategy development and operational implementation, delivered through strong engagement with customers and colleagues and an understanding of key end-to-end processes.
Paula founded Altus Ars Consulting in 2017, bringing practical experience based Consulting, Advisory and Executive Coaching to global Financial Services companies and Service Partners. Prior to founding her consulting firm, Paula held the dual role of Chief Operating Officer - Retail Banking and Wealth Management, UK and Europe alongside Head of Retail Banking and Wealth Management International for HSBC.
Across her career Paula has maintained an avid interest in leadership development and talent building. She dedicates time to coaching and mentoring, with a particular focus on the development of female talent, having been an active leader and member of Women’s Networks at both Barclays and HSBC.
Randy Ross leads global client management and business development for Kiran Analytics. His career has focused on delivering breakthrough results to financial services companies spanning the areas of payments, marketing services, operations, customer management, change management, workforce management, and technology. Leading the teams that deliver Kiran's predictive analytics driven branch transformation solutions, his central focus includes talent acquisition, workforce management, customer experience, and resource optimization.
Randy has been a frequent speaker in Retail Banking and Banking Analytics conferences.