CBA Webinars

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Jake Fowler

Human Capital Strategies for Staffing the New Bank Branch

Recorded On: 03/07/2017



Kevin Steel, Industry Principal, Kronos
Bob Meara, Senior Analyst, Celent


To be successful in today's banking industry, banks need to consider new human capital strategies that incorporate workforce technology to support the new branch transformation — which could include moving to the universal banker model.

This webinar, hosted by the Consumer Bankers Association, will feature industry experts from Celent and Kronos in a discussion of why and how human capital management technology offers more effective ways to schedule employees and staff to demand — resulting in a more agile and efficient workforce that drives higher levels of customer satisfaction.


  1. Review Celent report: Human Capital Considerations for the New Branch and findings
  2. Provide insight on what staffing changes branches are considering at their organization
  3. How technology can help support the branch transformation


  1. Listen to industry experts explore provide valuable insight into branch transformation
  2. Ideas on new staffing strategies that can be implement at branches
  3. How technology can help to create a more efficient workforce and improve customer satisfaction

Kevin Steel

Industry Principal, Kronos Incorporated

Kevin has been developing and selling workforce management solutions to banks for over 25 years. His background includes both working in and consulting to the banking industry. Because of his background, Kevin brings an informed perspective, providing additional credibility and knowledge to the process. Earlier this year he joined the Kronos team as a Retail Banking Expert, and can expound on how the Kronos solution is uniquely capable of assisting Banks in managing their retail networks through this transformative time.

Bob Meara

Senior Analyst, Celent

Bob Meara is a senior analyst with Celent's banking practice and is based in Atlanta, Georgia. His research focuses on the branch and ATM delivery channels, omnichannel delivery and check and cash payment processing technologies. A well known authority on remote deposit capture, Bob has led multiple consulting engagements involving financial services hardware, software and the impact of self-service on branch banking.

Before joining Celent, Bob was the director of product marketing at Alogent. In this role, he positioned and launched a series of Check 21 payments solutions.

Prior to Alogent, Bob also held positions in marketing and brand management at BellSouth, Hayes Corporation, and Procter & Gamble in addition to being a commissioned naval officer.

Bob earned a Bachelor of Science in Applied Physics and Electrical Engineering from Case Western Reserve University.

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