CBA Webinars

CBA Team Contact

Maren Colon
mcolon@consumerbankers.com
202-552-6394

Human Capital Strategies for Staffing the New Bank Branch

Recorded On: 03/07/2017

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PRESENTERS:

Kevin Steel, Industry Principal, Kronos
Bob Meara, Senior Analyst, Celent

ABOUT THE WEBINAR:

To be successful in today's banking industry, banks need to consider new human capital strategies that incorporate workforce technology to support the new branch transformation — which could include moving to the universal banker model.

This webinar, hosted by the Consumer Bankers Association, will feature industry experts from Celent and Kronos in a discussion of why and how human capital management technology offers more effective ways to schedule employees and staff to demand — resulting in a more agile and efficient workforce that drives higher levels of customer satisfaction.

THIS WEBINAR WILL COVER:

  1. Review Celent report: Human Capital Considerations for the New Branch and findings
  2. Provide insight on what staffing changes branches are considering at their organization
  3. How technology can help support the branch transformation

TOP 3 BENEFITS TO ATTENDEES:

  1. Listen to industry experts explore provide valuable insight into branch transformation
  2. Ideas on new staffing strategies that can be implement at branches
  3. How technology can help to create a more efficient workforce and improve customer satisfaction

Kevin Steel

Industry Principal, Kronos Incorporated

Kevin has been developing and selling workforce management solutions to banks for over 25 years. His background includes both working in and consulting to the banking industry. Because of his background, Kevin brings an informed perspective, providing additional credibility and knowledge to the process. Earlier this year he joined the Kronos team as a Retail Banking Expert, and can expound on how the Kronos solution is uniquely capable of assisting Banks in managing their retail networks through this transformative time.

Bob Meara

Senior Analyst, Celent

Bob Meara is a senior analyst in Celent's banking group, with a research focus on branch and ATM delivery channels, customer analytics and check and cash payment processing technologies. A well known authority on remote deposit capture, Mr. Meara has led multiple consulting engagements including several proprietary research projects involving financial services hardware, software and the impact of self-service on branch banking.

Before joining Celent, Mr. Meara was the director of product marketing at Alogent. Previously, Bob has also held positions in marketing and brand management at Stonebridge Technologies, Telemate.net Software, BellSouth, Hayes Corporation, and Procter & Gamble in addition to being a commissioned naval officer.

Mr. Meara earned a B.S. in Applied Physics and Electrical Engineering from Case Western Reserve University.

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