CBA Team Contact
Recorded On: 05/31/2018
Randy Ross, Executive Vice President, Kiran Analytics
Dave Martin, President, Bankmechanics
ABOUT THIS WEBINAR:
Line of business (LOB) leaders are accountable for business outcomes including customer satisfaction, growth, and operational efficiency. And, HR has the responsibility for identifying, supporting, and developing the talent to achieve performance targets. Without an engaged and productive workforce, neither can be successful.
Are HR’s performance metrics aligned with LOB’s performance metrics? Are the talent management and performance management functions in synch with the workforce management function? Can HR and LOB leaders see things from each other’s perspectives? Data and analytics can play an important role in improving collaboration between Line of Business and HR.
THIS WEBINAR WILL COVER:
TOP 3 BENEFITS TO ATTENDEES:
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Randy Ross leads global client management and business development for Kiran Analytics. His career has focused on delivering breakthrough results to financial services companies spanning the areas of payments, marketing services, operations, customer management, change management, workforce management, and technology. Leading the teams that deliver Kiran's predictive analytics driven branch transformation solutions, his central focus includes talent acquisition, workforce management, customer experience, and resource optimization.
Randy has been a frequent speaker in Retail Banking and Banking Analytics conferences.
Dave Martin is the president of Bankmechanics, a firm dedicated to providing tools to engage, inform, and motivate bankers. As an expert on retail branch and in-store banking, Dave has trained and consulted on-site with over 200 banks in 46 states and Canada over the past 20 years.
Dave Martin's Advantage Letter is one of the longest running newsletters in the banking industry - inspiring thousands of bankers, retailers, and service industry professionals to help their teams succeed. Dave also writes the longest running monthly opinion column for the American Banker publication.
His unique perspectives have made him a frequently featured speaker at retail banking conferences.