CBA Webinars

CBA Team Contact

Maren Colon

Know Your Role: Managing Roles and Responsibilities within the Compliance Management Program



Linda Gallagher, Managing Director and Global Head of the Consumer Protection Practice, Promontory Financial Group
Matt Ondus, Director, Consumer Protection Practice, Promontory Financial Group
Eric Ferri, Director, Consumer Protection Practice, Promontory Financial Group


Both banks and nonbanks, continue to be challenged by regulators to effectively identify Compliance Management System (“CMS”) roles and responsibilities within the three lines of defense.  While assurances should be taken to address all roles and responsibilities within your CMS, doing so for certain key risk programs (e.g. Risk Assessments, Complaints, Monitoring and Testing, Third Party and Issues Management) have proven to be more challenging than others.  In addition, while first and second line roles and responsibilities are generally understood in theory, in practice there is a tremendous amount of confusion around who performs which tasks, sets standards, provides advisory support, owns the risks and provides oversight and challenge.

While CMS Programs vary across the industry, successful programs are rooted in foundational roles and responsibilities that are formally established, clearly documented, understood and executed through the enterprise. Join this webinar to gain insight into Industry best practices and solutions from one of the banking industry’s leading consultancies.


  • Best practices for delineating roles and responsibilities across the lines of defense for five key risk programs within the Compliance Management System  
  • Regulatory guidance and expectations as well as industry trends and practice for delineating roles and responsibilities  
  • Supporting tools and technologies for developing and documenting roles and responsibilities 
  • Key considerations when executing your organization’s Compliance Program


  • Learn about practical approaches for establishing clarity of roles and responsibilities within key compliance management programs
  • Gain insights from Promontory experts regarding industry-wide best practices on delineating roles and responsibilities across the Compliance Management System
  • Better understand regulatory expectations for documenting and executing roles and responsibilities to drive business change and enhance the Compliance Management System

Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

Linda Gallagher

Managing Director and Global Head of the Consumer Protection Practice, Promontory Financial Group

Linda leads Promontory’s global consumer protection practice and co-leads Promontory’s Conduct Risk Solution Center. She has three decades of consulting experience and expertise in all aspects of consumer-oriented regulation, compliance, and risk management.

Linda advises bank and nonbank financial services firms on the strategic dimensions of consumer regulatory compliance. Her focus is on helping firms create sustainable and compliant business models and cultures of strong risk management and operational excellence. She is a trusted adviser to banks’ management teams, boards, and business-unit leaders on the design and implementation of compliance programs that meet evolving regulatory expectations. She also works with nonbank firms that offer consumer financial products and services, in many cases helping these firms prepare for new and unfamiliar regulation. Linda has extensive experience directing regulatory risk and readiness assessments, with an emphasis on consumer protection risks through the life cycle of financial products and services. She has led internal regulatory investigations, consent-order look-back reviews, and remediation efforts for firms ranging from community banks to global financial services companies. Linda also has experience evaluating banks’ sales practices, culture, and conduct, in light of developing regulatory and industry expectations for sales and compensation programs. In addition, she has led efforts at large financial institutions to design complaint-management programs and implement process improvements throughout the complaint-management life cycle.

Before joining Promontory, Linda worked for 25 years at KPMG, where she managed the firm’s financial services regulatory practice and oversaw compliance and consumer protection services. Early in her career, she was a professional accounting fellow at the Federal Home Loan Bank Board in Washington, D.C. Linda has been honored by Consulting Magazine as a top-25 consultant and is a nationally recognized speaker on all aspects of consumer financial protection.

Matt Ondus

Director, Consumer Protection Practice, Promontory Financial Group

Matthew assists clients with meeting the regulatory expectations of the Consumer Financial Protection Bureau, including managing unfair, deceptive and abusive acts and practices risk, and building out effective enterprise compliance risk management programs. He also advises clients on a broader range of consumer protection laws including Fair Lending, Fair Debt Collection Practices Act, Truth in Lending Act (including CARD Act issues), Servicemembers' Civil Relief Act, and the Real Estate Settlement Procedures Act.

Matthew brings 30 years of substantive financial regulatory experience from senior industry and regulatory levels. He served as a field manager with the Consumer Financial Protection Bureau and was the team lead for two of the nation’s largest banks. As a large bank team leader, Matthew was responsible for developing and implementing a risk-based compliance supervision program specific to each institution. Prior to joining the CFPB, Matthew spent 17 years as a Commissioned National Bank Examiner with the Office of the Comptroller of the Currency, where he specialized in compliance. Additionally, he served as a vice president and compliance officer at AmSouth Bank for five years and served as a senior loan review officer for Compass Bank for two years.

Eric Ferri

Director, Consumer Protection Practice, Promontory Financial Group

Eric is a Director in Promontory’s Consumer Protection practice and a key member of Promontory’s Conduct Risk Solution Center. While at Promontory, Eric has provided advisory services with a focus on assessing and controlling consumer compliance and conduct risks, as well as designing and implementing compliance and conduct risk management programs. Prior to joining Promontory, Eric provided regulatory consulting services as part of the Regulatory Risk Advisory practice of a Big 4 accounting firm.  Prior to entering consulting, Eric served as an examiner at the Office of the Comptroller of the Currency, where he provided regulatory oversight to national banks throughout the southeastern U.S. In this role, Eric focused on assessments of compliance and credit risk and examinations of institutions managing formal regulatory enforcement actions.

Components visible upon registration.