CBA Team Contact
Yogesh Mishra, BCG
ABOUT THE WEBINAR:
Digital technology and changing customer expectations are putting pressure on banks to deliver new, improved experiences. Many banks have initiated Customer Journey mapping exercises to design and deliver the new reimagined experiences, but these efforts have not achieved their full potential.
Join BCG Experts to learn best practices in end to end journey program design, design thinking method to re-imagine experiences and ways of creating sustainable capabilities for delivering large scale change.
THIS WEBINAR WILL COVER:
TOP 3 BENEFITS TO ATTENDEES:
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Yogesh is Principal in the Dallas office, He has over 17 years of experience, with a focus on defining customer strategies, designing customer experience, developing customer operations delivery models, and implementing digital technologies. Yogesh leads customer journey programs for multiple banks and financial service firms covering new relationship experience, on-boarding, customer servicing, fraud management, home buying, credit etc..