CBA Webinars

CBA Team Contact

Maren Colon

Real-time & Faster Payments: Market Trends and Real-World Insights



Steve Shaw, VP, Strategic Marketing Digital Banking Group, Fiserv
Hisham Salama, Vice President and Head of Emerging Payments & Innovation at TD Bank


A lot has happened in a few short years in the world of faster payments. Real-time payments are here and proving to be a smart, efficient way for consumers and businesses to conduct transactions at any time, over any channel. P2P payments are skyrocketing, and the launch of Zelle now offers financial institutions a clear path to an FI-Centric model for faster P2P payments. This Webinar will provide an overview of the industry landscape for faster & real-time payments, and TD Bank will provide an overview of their approach to real-time payments and highlights/lessons learned from their launch of Zelle. Listen in and find out how your institution can participate in real-time payments. 


  • What is the pace of real-time payment adoption? 
  • What steps should a bank take to offer real-time payments?
  • What are other banks doing and why?


  • Learn where to focus first and which partners can help
  • Hear about first-hand experiences from a bank offering real-time payments
  • Learn about Zelle, the real-time P2P solution being offered by the largest financial institutions in the US

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Steve Shaw

VP, Strategic Marketing Digital Banking Group, Fiserv

As Vice President of Strategic Marketing for the Digital Banking Group at Fiserv, Steve Shaw is responsible for the overall marketing and communications strategy, as well as product marketing and industry intelligence activities for Fiserv’s Digital Channels and Electronic Payments divisions. Shaw has focused on expanding awareness for the company’s integrated online banking, payment and mobile banking services; developing innovative product roadmaps; and supporting the launch of a new Fiserv brand. 

Shaw has been with Fiserv for 17 years. Originally joining Corillian Corporation in 2000, Shaw became part of Fiserv through the company’s acquisition of CheckFree Corporation in 2007. Prior to taking his current role, Shaw served as a Director and Product Strategist where he was responsible for the overall product marketing and marketing communications activities for Electronic Banking Services. During his time with Fiserv, Shaw has also held positions as director of marketing, corporate communications manager and public relations manager.

With years of progressive experience in the financial services industry, Shaw is a well-respected thought leader, regularly presenting at industry trade shows and often quoted in top-rated industry publications, including American Banker.

Shaw has an MBA from The University of Portland and a B.A. in Communications from Brigham Young University.

Hisham Salama

Vice President and Head of Emerging Payments & Innovation at TD Bank

Hisham Salama is committed to improving lives through digital experience. As Vice President and Head of Emerging Payments & Innovation at TD Bank, he leads payment innovation and delivery for payments within mobile and online banking in North America and Canada. He has extensive knowledge of e-commerce and a rare talent for designing solutions to complex business challenges that increase both customer satisfaction and profitability. 

Hisham’s leadership, entrepreneurial drive, and ability to partner with major industry players earned him the role of Vice President at the age of 33. He is an innovator and has filed multiple patents in the US and Canada. He is also known for his ability to communicate, network, and negotiate with anyone. He is frequently deployed to represent TD Bank in important industry dialogues and decisions. Most recently, Hisham represented TD Bank on the Mobile Wallet Security Standards Committee in Canada and within The Clearing House Secure Token Exchange in the United States.

Exceling in both strategic vision and implementation, Hisham was responsible for the launch of TD My Spend, a real-time personal financial management tool, handling everything from strategy and contract negotiations to design and roll-out. Under Hisham’s leadership, TD MySpend reached 1M downloads in its first year, which represents a 29% adoption rate for online customers. TD MySpend users hold higher account balances, visit bank branches less often, and overall experience greater convenience and satisfaction with TD Bank.

Before occupying his current position, Hisham held increasingly senior managerial and executive roles with TD Bank and Bank of America. Hisham was a key member of the BankAmeriDeals product development team, establishing relationships and collaborating closely with local and national merchants, along with several professional sports teams. 

Hisham is a regular speaker at industry conferences throughout the country. He currently serves on the board of advisors for The Livelihood Project, based in Toronto.  He earned a Bachelor of Science in Business Management, with a concentration in Finance, from North Carolina State University in 2005.

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