CBA Webinars

CBA Team Contact

Maren Colon

Retail Sales Practices (Yes, we can still cross-sell.)


  • Carl Pry, Managing Director, Treliant Risk Advisors
  • Scott Fisher, Managing Director, Treliant Risk Advisors
  • April Breslaw, Senior Advisor, Treliant Risk Advisors


  • How bank culture impacts sales, service, and safety and soundness risk management
  • The manner that sales goals and goal groupings can impact practices
  • How cross-selling should have a needs assessment lens
  • The best way to implement balanced incentive plans that are designed, vetted, and approved by cross-functional teams
  • The role of product neutrality, balanced scorecards, and KPIs in sales and risk practice
  • The role of emails and customer call backs in sales risk management
  • The importance of demonstrating fairness in sales practices and customer value in the product sales process
  • How early cancellation of products can be a red flag
  • The role of complaint monitoring in sales practices
  • How to monitor high and low performers


  1. Sales practices must haves
  2. Compliance considerations for sales practices
  3. When and why to conduct an independent review. Is it necessary?


  1. Practical advice for plan design
  2. Tips for monitoring desired client-facing interactions
  3. Forum for questions

Carl G. Pry

Managing Director, Treliant Risk Advisors

Carl Pry, Managing Director of Treliant, is a seasoned executive with banking law, corporate finance, and regulatory compliance experience in Fortune 500 institutions, regional banks and industry consulting firms. Carl advises clients on commercial compliance, fair lending, corporate treasury and risk management.

Over the last 18 years, Carl has held senior leadership positions including Senior Vice President and Compliance Manager for the Compliance and Control Division at KeyBank, Manager of Finance and Performance Management Service Line at Accenture, and Vice President of Regulatory Services at Kirchman Corporation. With strong knowledge and experience as a banking attorney and officer, Carl is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine.  As a featured speaker for numerous banking, compliance, and state bar associations, he has led training sessions across the country. Carl has served as an instructor at FDIC examiner school and back-up instructor for NCUA examiner school.  He has authored training programs covering consumer and commercial compliance, audit, quality control, tax, privacy and risk management.

Carl is a columnist for ABA Bank Compliance and ABA Bank Marketing magazines.  He has authored scores of articles on financial issues and developed testing and support materials for BAI’s Anti-Money Laundering Professional certification and served as subject matter expert for web-based compliance and audit educational testing programs for banking training firms.  He is the author of “Internet Banking Manual”, a comprehensive guide to business planning, risk analysis and maintaining a presence for financial institutions on the Internet. For LexisNexis, he also authored “The New RESPA Rule: Navigating New Disclosures” and “The Evolution of Reg. Z: Increased Duties and Responsibilities for Lenders.”

Carl holds a JD and an MBA from the University of Toledo and a BSBA from Bowling Green State University. He is also a Certified Regulatory Compliance Manager and Certified Risk Professional. 

B. Scott Fisher

Managing Director, Chief Revenue & Strategy Officer, Treliant Risk Advisors

Scott Fisher, Managing Director of Treliant, is a senior financial services executive with a 32-year career in banking, including responsibility for mortgage, retail banking, consumer credit, product management, investments, private banking, commercial banking, network planning, e-commerce, call centers, and operations. He has overseen large-scale mortgage originations, fulfillment, and servicing at major US banks. He has overseen annual originations of $11 billion, a balance sheet of $3 billion in residential mortgages, and a servicing portfolio of $8 billion.

Scott has led multiple mergers and acquisitions from due diligence through integration, as well as variable compensation design and administration, credit policy, and balance sheet/liquidity management. He has significant regulatory relations experience, including state and federal examinations, complaint resolution, and exam remediation. Scott has partnered to build compliance programs in retail banking, brokerage, mortgage, and wealth management from the first-line-of-defense perspective.

At Treliant, Scott counsels clients on sales practices, third-party risk management, mortgage operations, brokerage, and compliance matters. He has a hands-on perspective on the industry, future trends, and emerging risks, enabling him to provide strategic and practical advice to financial services companies on the challenges they face today. Scott also directs Treliant’s strategy and business development and coordinates the firm’s business with affiliated organizations in his operating role of Chief Revenue and Strategy Officer. He is a member of Treliant’s Executive Leadership Team, based in Washington, DC.

Prior to joining Treliant, Scott held senior leadership positions with First Niagara Financial Group and Wachovia National Bank. He is active in financial services trade associations, including the Consumer Bankers Association, American Bankers Association, and Mortgage Bankers Association. He is a graduate of the University of North Carolina at Chapel Hill with a BS in Business Administration.

April Breslaw

Senior Advisor, Treliant Risk Advisors

April Breslaw is a Senior Advisor with Treliant Risk Advisors. She has held multiple leadership positions at federal financial regulatory agencies, including Deputy Assistant Director, Office of Supervision Policy, at the Consumer Financial Protection Bureau (CFPB), which she joined as it was being built in 2010. Her other roles have included Chair of the Consumer Compliance Task Force at the Federal Financial Institutions Examination Council (FFIEC); Associate Director, Compliance Policy and Examinations, at the Federal Deposit Insurance Corporation (FDIC); and Managing Director at the Office of Thrift Supervision (OTS).

April is deeply knowledgeable and well-positioned to assist financial services companies in addressing compliance risks and responding to regulatory, supervisory, and enforcement concerns. She has experience with the range of compliance issues that arise as financial products and services are offered to consumers. She also has heightened insight into how all federal banking agencies view potential Unfair, Deceptive, or Abusive Acts or Practices (UDAAP).  

April’s background provides her with the ability to:      

      Assess compliance management systems and propose options that may increase their effectiveness. These efforts may  reduce the risk of adverse examination findings and enforcement actions by federal regulators;

      Advise firms about how to negotiate an acceptable resolution when compliance management issues or potential violations of consumer financial services law have been raised, as well as recommend efficient ways to carry out measures required by supervisory proceedings, enforcement actions, or private litigation; and

      Alert firms to emerging compliance risks, including the implications of regulatory proposals, guidance, and public statements made by the CFPB and other federal banking agencies about consumer protection issues.

April holds a JD from the George Washington University Law School and a BA with honors from the University of Miami.  

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