The Art and Science of Consumer Banking Experiences

PRESENTERS:

Michelle Palomera - Experience Leader, Banking, Genpact
Raja Bose - Partner, Transformation Services, Genpact

ABOUT THE WEBINAR:

Today’s consumer banks are striving to create world-class digital experiences to meet changing customer demands and offset disruption. Experiences must be simple and intuitive and address needs across every touchpoint, channel, and device. Success requires more than technology alone. Leaders must combine both art and science—blending human empathy with data-driven insights—to build experiences that raise the bar for excellence.

THIS WEBINAR WILL COVER:

The biggest shifts in consumer banking that are rewriting the rules of experience
Three levers for creating world-class digital experiences
Learnings from one of the most successful banks

TOP 3 BENEFITS TO ATTENDEES:

Learn about the art and science of experience transformation
Obtain practical tips on how to start experience transformation in your bank
Learn from a real-life example from one of the world’s most successful banks

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Raja Bose

Partner, Transformation Services, Genpact

Raja is a leader in Genpact’s Banking & Capital Markets Transformation Services practice and is responsible for driving Genpact's global efforts to become a trusted digital transformation services provider and thought leader within the consumer banking industry. He has 25 years of experience in developing and executing revenue generating and cost containment strategies for top-tier financial services

Michelle Palomera

Experience Leader, Banking, Genpact

Michelle Palomera is a leader in Genpact’s customer and digital experience practice for banking and capital markets. She has over 20 years of experience in technology and consulting in the financial services industry, with a focus on customer and digital experience. Michelle has worked with numerous global firms on strategic efforts over the years across all major segments of financial services.