CBA Webinars

CBA Team Contact

Maren Colon
mcolon@consumerbankers.com
202-552-6394

The Digitalization of Banking: A Threat or Promise?

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PRESENTERS:

Vance Clipson, Senior Principal, Industry Solutions, Nuance Communications, Inc.
Brian Moore, Senior Principal, Industry Solutions, Nuance Communications, Inc. 

ABOUT THE WEBINAR:

Digital disruption is occurring at all levels of the banking industry. The speed with which customers have embraced new touchpoints and service models is accelerating, blindsiding many financial services institutions as they struggle to adapt.

 While some banks view the move from in-person interactions as a threat, forward-thinking banks are embracing the digitalization trend and reaping the rewards: higher customer satisfaction and loyalty, improved security and reduced cost-to-serve.

Join us for this Webinar for an in-depth look at the challenges and technology advancements driving digital disruption in the banking industry. You’ll learn:

  • How evolving consumer preferences are re-shaping the modern banking experience across all generations
  • Best practices for applying automation, artificial intelligence and human assistance throughout the customer journey 
  • How virtual assistants, biometrics, messaging, conversational IVR and other technology advancements deliver personalized banking experiences that are easy, effortless and secure
  • Real-world examples of leading banks that are reaping the customer experience and cost reduction benefits of digital-first service models 

 Don’t miss out – register today!


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Vance Clipson

Senior Principal, Industry Solutions, Nuance

At Nuance, Vance focuses on vertical-specific marketing and strategy. He brings 25 years of experience translating industry needs and data into market strategy and programs for Milliman, PacifiCare Health Systems and other companies. Vance earned a B.A. from the University of Washington and a M.B.A. from the University of Notre Dame. 

Brian Moore

Senior Principal, Industry Solutions, Nuance

At Nuance, Brian advises clients on customer experience, collections strategy and regulatory compliance. He’s been applying technology to the challenge of improving business results and customer satisfaction for over 30 years. Brian is a frequent speaker at industry events and author for publications including Bank Innovation, Mortgage Banking and Servicing Management. 

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