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Jake Fowler

The Path to Digital Transformation: Three Banks Describe Their Digital Banking Strategy



Kevin Karrels, SVP - Digital Channels, First Tennessee Bank
Wade Satterfield, Director Digital Services, Arvest Bank
Greg Waltz, SVP - Director of Digital Channels, TCF Bank


Developing and deploying a digital banking strategy involves more than simply upgrading aging online and mobile products. It requires an overall strategy that must include how a financial institution is going to address a growing set of digital devices and services that will evolve over time.

During this webinar, representatives from three banks will discuss how their institutions identified, developed and deployed digital strategies that will allow them to achieve this goal for their more than 2.5 million digital banking customers.


  1. The risk of doing nothing or not enough.
  2. The guidelines for deciding who to partner with and how to deploy.
  3. The technological/organizational changes needed to support that strategy.
  4. The necessity of continuous innovation and the obstacles of achieving it at a bank.
  5. The short and long term benefits realized to date using this approach.


  1. Participants will learn how three mid-tier banks received tangible benefits from their approaches to developing and deploying a digital transformation strategy.
  2. Participants will be provided with a set of guidelines to consider when deciding how their institutions might benefit from a platform approach to digital banking.
  3. Participants will gain insights into how each bank is extending the functionality of their digital banking platform to gain additional competitive leverage.

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Kevin Karrels

SVP – Digital Channels, First Tennessee Bank

Photo/Bio Pending

Wade Satterfield

Director Digital Services, Arvest Bank

Photo/Bio Pending

Greg Waltz

SVP, Director of Digital Channels, TCF Bank

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