CBA Webinars

CBA Team Contact

Jake Fowler

Digital Disruption: The Race to Create Truly Digital Financial Services

Recorded On: 02/26/2020



Chris Ward, Principal Consultant

Rutger van Faassen, VP of Consumer Lending


To date most institutions have only gone as far as digitizing their offering and have yet to create genuine digital products – digital is for many just another channel. The real opportunities of digital have yet to be tapped.

Innovators and disruptors are however starting to change the game, by focusing less on financial products and more on their customers. In turn they are creating digital services that do something truly different. In this webinar the team from Informa IFI will delve into how and why banks need to respond to this.


  1. The state of play in digital banking and limitations of current propositions.
  2. How and why banks must shift from being product-centric to customer-centric.
  3. The need for banks to play a greater role in the customer’s digital eco-system and play in the platform space.


  1. Understand where innovators and big tech players will focus their attentions over the few years.
  2. See the importance of being able to access consumer financial data and the critical role of data-powered financial insights.
  3. Visualize examples of the kinds of holistic experiences big tech players could create if they can access consumer financial data.

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Chris Ward

Principal Consultant, Informa Financial Intelligence

Chris is a researcher, consultant and communicator specialising in all things digital banking.

Chris works with major financial brands in the UK, EU and US, to support them in developing their digital strategies and advising them on competitive threats as well as the opportunities to transform their businesses. Chris and his team investigate all areas of the evolving financial eco-system, from the launch of Open Banking to the advancement of AI.

After starting his career in market research Chris joined Mapa Research in 2016, which became part of Informa Financial Intelligence in 2017.

Chris is a regular commentator on industry news and has contributed to a range of publications including American Banker and Banking Technology. He frequently participates in key industry events, including Finovate.

Rutger van Faassen

Vice President of Consumer Lending, Informa Financial Intelligence

Rutger van Faasseen is the Head of Product & Market Strategy for FBX at Informa Financial Intelligence. FBX provides clients with actionable insights from the unique data assets generated about the competitive banking landscape both qualitative and quantitative. Rutger brings over two decades of experience in international retail lending to FBX and its clients. Rutger joined Informa from Nomis Solutions where he provided predictive analytics leveraging the FBX data set. Prior to that Rutger worked at ABN AMRO Bank both in Europe and the US in different consumer lending roles.


02/26/2020 at 1:00 PM (EST)  |  Recorded On: 02/26/2020
02/26/2020 at 1:00 PM (EST)  |  Recorded On: 02/26/2020