PRESENTER(S):

Jake Levant, Vice President, Lightico

ABOUT THE WEBINAR:

Digital banking is a critical component of banking today and spans a wide range of services and platforms from robust backend systems to mobile apps and everything in between. This webinar will explore consumer’s demand for digital banking journeys on the front-end, reveal new data regarding consumer experiences and expectations as well as what banks are the winners and laggards in providing great digital experiences to customers. The data indicates a strong correlation between digital banking experiences and customer loyalty – key to reducing churn and attracting new customers – as well as significant differences in digital experiences amongst upper- and lower-income customers. We’ll also showcase how technology is being used to improve digital experiences quickly and effectively to create a better customer-facing interaction.

THIS WEBINAR WILL COVER:

1. Digital Banking and Broken Customer Journeys
2. Top US Banks Digital Ranking
3. Bank Digitization Case Study

TOP 3 BENEFITS TO ATTENDEES:

1. Review key findings from a definitive banking survey on the state of digital banking
2. Experience technology that banks are implementing to bridge key experience gaps
3. Know simple interventions that will digitize inefficient processes in your bank

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