CBA Team Contact
Recorded On: 04/08/2020
Bob Meara, Senior Analyst, Banking, Celent
Andrew Stevens, Principal, Banking and Financial Services, Quadient
ABOUT THE WEBINAR:
The last several years have seen a step-change in bank’s ability to create relevant and personalized customer experiences – both digitally and in-person. All too often, however, ambitions focus on selling opportunities rather than optimum customer utilization of existing products and services. Join Bob Meara (Senior Analyst, Celent) as we look at examples of banks that have fostered loyal customer relationships and strong organic growth by de-emphasizing product sales in favor of simply optimizing the customer experience. Andrew Stevens (Principal, Banking and Financial Services, Quadient) will show you how to kick start your own customer experience transformation with communications that add value to the customer, driving digital uptake rates while building trust and loyalty along the way.
THIS WEBINAR WILL COVER:
TOP 3 BENEFITS TO ATTENDEES:
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Bob Meara is a senior analyst in Celent's banking group, with a research focus on branch and ATM delivery channels, digital customer engagement and check and cash payment processing technologies. Mr. Meara has led multiple consulting engagements including proprietary research projects involving financial services hardware, software and the impact of self-service on branch banking as well as being a frequent speaker at industry conferences.
With nearly two decades of experience at one of the world’s largest financial institutions, Andrew has built a global reputation as a customer experience and communication expert that can “walk the walk”, having successfully advised on, defined, and executed multiple transformation programmes across countless countries to deliver tangible results. His valuable experiences on both the technology and operational sides of banking and financial services allow for unique insights into the challenges faced by financial institutions, and ensures that Quadient’s product suite continues to meet the needs of today’s ever-evolving digital customer. He earned his law degree in his home town of Sheffield, United Kingdom.