CBA Webinars

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Jake Fowler

Simplify Data, Drive Loyalty

Recorded On: 04/14/2020



Doug Brown, SVP & General Manager, NCR Digital Banking
Corey Gross, CEO, Sensibill


Financial institutions collect an abundant amount of information about their customers each and every day, giving them a near 360* view. As more companies outside the financial services industry enter the landscape and disrupt the status quo, it’s more important than ever that banks and credit unions develop a greater understanding of their customer, their finances and spending habits to deliver a more personalized offering that consumers expect and desire.


  1. Identify key ways that banks and credit unions can leverage data to better understand their customers.
  2. Why financial institutions have a leg up on some of the non-traditional entrants but still need to be keeping a watchful eye.
  3. How to best serve micro-segments across consumer and business users such as the ever growing Gig worker.


    1. Hear tips on how banks and credit unions can leverage this level of data to better know/serve their customers and provide personalized offers and insights.
    2. Learn how industry leading institutions are optimizing data to drive digital engagement with their customers.
    3. Discover how to drive change within your organization to utilize the data being collected across the physical and digital.

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    Doug Brown

    SVP & General Manager, NCR Digital Banking

    Douglas Brown is the senior vice president and general manager of NCR Digital Banking, where he leads strategy and business execution of NCR’s digital-first customer experience for banks and credit unions. With a successful track record in the fintech space, Brown brings expertise on how financial institutions can innovate at scale. 

    At NCR, Brown leads a high-growth business unit that develops industry leading mobile apps, personalized digital experiences and analytics to drive market growth for clients in the Large Financial Institution (LFI) and Community Financial Institution (CFI) segments. His team has evolved the NCR Digital Banking platform and expanded capabilities that provide hosted, premise and cloud-based delivery models. Through Brown’s leadership, NCR Digital Banking delivers success for hundreds of financial institutions with more than 22 million consumer and business users. 

    Prior to NCR, Brown was group executive of Digital at FIS, where he drove innovation, revenue growth and margin expansion.  Doug led strategic acquisitions in mobile, launched the FIS Cardless Cash ecosystem and created new digital businesses in the fuel and convenience store vertical. He has also held leadership roles at Bank of America (where he launched BofA mobile banking in 2007), and edocs, a successful start-up venture in the eBilling space. 

    Brown is a featured banking technology industry speaker in leading media publications, including The Wall Street Journal, Business Insider, Bloomberg and American Banker, and is featured in a Harvard Business Review case study. He has multiple patents granted in the mobile, payments and authentication areas.

    Brown earned an MBA from the UVA Darden School of Business and graduated from Georgetown University with a B.S. in Marketing.

    Corey Gross

    CEO & Co-Founder, Sensibill

    Entrepreneur, emerging payments thought leader and digital receipts pioneer with extensive experience partnering with POS, retailers, FIs and other partners in the payments value chain.


    04/14/2020 at 2:00 PM (EDT)  |  Recorded On: 04/14/2020
    04/14/2020 at 2:00 PM (EDT)  |  Recorded On: 04/14/2020