CBA Team Contact
Recorded On: 04/21/2020
Denise Anderson, Sr. Manager Collections Strategy, FNBO
Boris Grinshpun, GM of CRM and Digital Solutions, LiveVox
Jim Lynch, Sr. Director, Product Marketing, LiveVox
ABOUT THE WEBINAR:
As the effects of COVID-19 become more widespread and impactful, many banks are left wondering how they can best adapt their operations to protect their workforce while continuing to maintain an exceptional customer experience.
Join our upcoming webinar to hear how industry leaders are responding to COVID-19 challenges, as well as tips and tools to optimize the customer experience and maximize performance while transitioning to at-home operations.
THIS WEBINAR WILL COVER:
TOP 3 BENEFITS TO ATTENDEES:
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With over 26+ years at First National Bank of Omaha, Denise brings extensive operational insight into a variety of aspects impacting FNBO business. Currently serving as the Sr. Manager of Collections Strategy, Denise is responsible for developing recovery strategies that drive performance and optimize the customer experience in today’s digital age.
Boris has 18+ years of experiencing developing strategy and products focused on driving Customer Engagement and Digital Relationship Management. His specialties include online customer experience, cross-channel enablement, and CRM implementations. Prior to joining LiveVox, Boris was the VP of Strategic Planning and Online Banking at US Bank and founder of Terafina, a leading provider of Omni Channel Sales Solutions with integrated Analytics & Mobile Capabilities.
Jim is currently serves as the Sr. Director of Product Marketing at LiveVox where he is responsible for developing strategy and products focused on driving Customer Engagement and Digital Relationship Management. He brings to the table 19 years of operational leadership experience in contact centers driving growth and CX based on data and customer preference. Prior to LiveVox, Jim served as the COO of The CMI Group, a leading BPO focused on customer care, revenue cycle management, accounts receivable management and omnichannel communication.