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Jake Fowler

When Ransomware Strikes: The Steps To Take When Faced With A Ransomware Attack

Recorded On: 05/13/2020



Austin Berglas, Global Head of Professional Services, BlueVoyant
Nayan Patel, Vice President, CyberSecurity Practice, Fiserv


A lot of the ransomware we see is automated and we know it is part of a larger campaign, but some of the most destructive ransomware is part of a sophisticated, targeted operation. It usually happens in the middle of the night. Not necessarily because "It must be the Russians!" but because cybercriminals have fully reconnoitered your network and will initiate the encryption of your files when someone is least likely to sound the alarm.

This is exactly why ransomware attacks hit on Friday afternoons and over three-day weekends. Cybercriminals need the encryption process to execute thoroughly and without interruption. Like burglars casing a home, they strike when they know they’re least likely to get caught.

Monday morning at eight o'clock, you receive an urgent call from your head of IT – employees across your organization are locked out of their computers, vendors are asking why billing is interrupted, customers and members aren't able to access their accounts.


  1. Who should you call when your organization is hit?
  2. Who can you tell what information and when?
  3. What are the immediate steps you should (and shouldn't) take to mitigate harm to your business operations and infrastructure?


  1. What does an Incident Response team do to facilitate business recovery?
  2. Do you have stand-alone cyber insurance or perhaps a cyber endorsement to another policy?
  3. Do you know how cyber insurance can help the situation?

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Austin Berglas

Global Head of Professional Services, BlueVoyant

Austin comes to BlueVoyant after building and leading the Cyber Defense practice at K2 Intelligence. Prior to K2 Intelligence, he served 22 years in the U.S. Government. Austin was the Assistant Special Agent in charge of the FBI’s New York Office Cyber Branch. There, he oversaw all national security and criminal cyber investigations in the agency’s largest cyber branch and was awarded the FBI Director’s Award for Excellence in a Cyber Investigation. Prior to the FBI, Austin achieved the rank of captain in the U.S. Army.

Nayan Patel

Vice President Strategic Alliances, Fiserv

Nayan Patel is responsible for finding best of breed technology partners and solutions to enable Fiserv clients to secure their technology environment and focus on their core business. Nayan currently leads the Fiserv alliance with BlueVoyant, which offers a comprehensive, state-of-the-art cybersecurity solution designed specifically for financial institutions. He has spent the previous 15 years running technology organizations in the Financial Solutions space. In his most recent role, Nayan was Vice President, Data Center Operations at Fiserv responsible for providing Core and Digital services to over 500 Banks and Credit Unions in Data Centers located across the United States and Canada. In this role Nayan was responsible for providing platform availability, performance, scalability, compliance and overall data security to over 10 million consumers of Financial Services technology.


05/13/2020 at 2:00 PM (EDT)  |  Recorded On: 05/13/2020
05/13/2020 at 2:00 PM (EDT)  |  Recorded On: 05/13/2020