CBA Team Contact
Recorded On: 05/13/2020
Kirk Benson, SVP, CBB Business Digital Officer U.S. Bank
Brandon Horbowicz, Vice President, Senior Sales Strategy Manager, M&T Bank
Christian Gregory, VP, Commercial Digital Products, People's United Bank
Moderator, Steve Frook, SVP Sales, Horizn
ABOUT THE WEBINAR:
As the world responds to the crisis, digital banking has moved from being a nice-to-have to the primary way to do banking. Customer digital behaviors, needs, and expectations have changed overnight. Banks are now helping their customer digital banking needs amid branch closures, call center increased wait times, and financial crisis.
Most financial institutions across the globe have responded to COVID-19 social distancing with carefully crafted customer communications as related to digital banking. Much is being devoted to supporting each bank’s digital capabilities and encouraging usage. Nearly every institution in the world suddenly has two near-term goals that are likely long-term goals as well.
During this discussion, we’ll share examples and best practices from several banks on how they handled customer digital banking in response to the COVID-19 crisis. These banks will also discuss how they are looking at re-entry and post-crisis digital banking opportunities as related to overall digital banking and adoption.
THIS WEBINAR WILL COVER:
TOP 3 BENEFITS TO ATTENDEES:
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As part of the Omnichannel team, Kirk Benson leads Customer Digitization for U.S. Bank and is head of its Digital Enablement Agile Studio where he drives strategic execution across customer and frontline engagement. He is focused on transforming customer behavior and building loyalty by humanizing digital tools, so customers used them to improve day to day lives.
Before joining U.S. Bank, Kirk spent 15 years in Digital, Product and Finance leadership positions at Royal Bank of Scotland, Citizens Bank and Ernst & Young. Kirk is a proud fighting terrier with a BA from Boston University, and enjoys exploring the California coastlines around San Francisco with his wife Courtney and dog Wrigley.
Brandon Horbowicz leads the Retail Education & Behavior Change Team at M&T Bank. Brandon has 14 years of banking experience, and his current responsibilities include managing an agile team which focuses on creating & deploying interactive, micro-learning education for the M&T branch teams. In addition, Brandon’s team will redesign how we onboard new employees to ensure they are ready to perform & grow in their roles. Prior to this role, he has held multiple positions at M&T including leadership positions in Retail Risk, Business Banking, Marketing, and analytics.
Brandon earned his undergraduate degree in Business Management concentrating in Management Information Systems from the University of Buffalo. When he’s not at the office, Brandon loves to travel, attend sporting events, & spend time with his wife Shannon.
Christian Gregory is a Vice President of Digital Products at People’s United Bank, N.A., a diversified financial services company with approximately $59 billion in assets, with retail locations in Connecticut, New York, Massachusetts, Vermont, New Hampshire and Maine. During his nearly two-decade tenure at People’s United, Christian has led or has played an integral role in the Bank’s consumer and business digital products and 10 bank acquisition activities. With a background in consumer and business digital, Christian recently led the implementation of the Digital Learning platform, which has seen nearly 95% adoption to the targeted internal audience. Christian’s current mandate is to lead the Bank’s strategic initiatives in the business web and mobile space.
Outside of the office, he is the youngest of 4 children and resides in Milford, CT. Christian is a dedicated father to his son and daughter traveling nearly every weekend to attend their baseball, softball or basketball games.
Steve Frook is the VP Sales at Horizn and focused on working closely with financial service companies to significantly increase adoption/awareness of new and existing innovation.
His natural ability to quickly understand financial institution challenges and ideate collectively towards a solution makes Steve the ideal individual to work with.
Steve has over 15 years of financial services experience across multiple facets, including; Price Optimization (Nomis Solutions), Ecommerce Fraud Prevention (Ethoca), Credit Decisioning (Dun and Bradstreet), and Electronic Payments (AutoScribe Corporation).