CBA Webinars

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Jake Fowler

Pandemic Success Stories and Lessons Learned: How Banks Have Responded, Are Rebounding and Will Reinvent

Recorded On: 09/23/2020



Simran Bajaj, SVP, Director Innovations, PNC
John Jensen, Director, Credit and Loss Prevention Business, CGI
Manoj Mishra, VP Consulting Services, CGI
Andy Schmidt, VP, Banking Global Industry Lead, CGI


Banks are embracing new ways of working toward effective strategies to Respond, Rebound and Reinvent their businesses. Hear firsthand the lessons learned on how banks have responded to the unprecedented challenges of the pandemic crisis and how they are approaching the new reality of life post COVID.


  • Qualities needed for a bank and its partners to succeed in times of hardship.
  • Best practices banks should follow in order to meet the industry’s transformation needs of the future.


  • Firsthand accounts of how banks responded to the pandemic and what they’re doing now to prepare for the future.
  • CGI predictions of where the market is headed.

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Simrandeep (Simran) Bajaj

SVP, Director Innovations, PNC

Simran Bajaj has 23 years of experience with an extensive background in digital transformation in both retail and corporate banking. Since 2008, he has led the mobile, API and payment transformations strategies at PNC and is currently leading the Corporate Banking Innovation team. Simran is experienced in technology management and focuses on how to innovate, define and implement business-aligned technology strategy to improve or build new customer experiences and to make it easier for customers to do banking. Prior to joining PNC, Simran helped lead the supply chain optimization strategy for McDonalds.

John Jensen

Director, Credit and Loss Prevention Business, CGI

Joining CGI in 2019, John has 20 years of experience leading banking operations teams. He has an extensive background in operations management, decision sciences and consulting engagements in retail and mortgage servicing operations. John is experienced in performance optimization, human factors design, loss mitigation, bankruptcy, foreclosure, decision science management, technology management, and default credit risk and regulatory compliance.  Prior to joining the private sector, John served in The United States Marine Corp as a naval aviator with 10 years of active duty service.  John received his B.S. Accounting from the University of Florida and an M.S. Operations Research from the Naval Postgraduate School. 

Manoj Mishra

Vice President of Consulting Services, CGI

Manoj Mishra is Vice President of Consulting Services at CGI. Based out of Pittsburgh, Pennsylvania, Manoj is a client engagement executive and a leader with deep banking and finance experience and a proven record of helping clients navigate the evolving digital space. He is a senior innovation and strategy leader with P&L management experience and expertise to transform and build businesses targeting growth and sustainability. Manoj specializes in the financial services domain with expertise around corporate and institutional banking, treasury management, payments, enterprise functions, innovation, lean startup, digital transformation, customer experience, APIs, blockchain and business application of emerging technologies.

Andy Schmidt

Vice President & Global Industry Lead for Banking, CGI

Andy Schmidt is a former banker and industry analyst who currently helps drive CGI’s strategy across our financial services vertical. Andy has more than 25 years of financial services experience as a banker at Bank of America, a consultant at Ernst & Young and an analyst at Gartner, guiding key business and technology decisions.

Andy’s primary expertise spans current and emerging payment types, anti-money laundering, know your customer and onboarding. He also specializes in product and market strategy, innovation, data, mergers and acquisitions, and translating complex technologies into straightforward business opportunities.


09/23/2020 at 2:00 PM (EDT)  |  Recorded On: 09/23/2020
09/23/2020 at 2:00 PM (EDT)  |  Recorded On: 09/23/2020