CBA Webinars

CBA Team Contact

Jake Fowler

2020 Fiserv Annual Payments Transformation Research

Recorded On: 12/15/2020



David Chance, Vice President, Product Strategy & Innovation, Fiserv


The payment experience is taking center stage and redefining the direction of the industry. The sixth annual payments survey of financial institutions, commissioned by Fiserv, highlights that shift and the need for financial institutions to accelerate their payments modernization and technology transformation.

We will share results from our recently published 2020 Fiserv Payments Survey – Payments Transformation: Immediate, Intelligent and Inclusive. The survey was undertaken online during the summer of 2020 garnering responses from nearly 250 senior executives from banks and financial institutions globally.


  1. Acceleration of payments and digital transformation projects already underway, by COVID-19 pandemic.
  2. Real-time payments, ISO 20022 migration, payments modernization and consolidation remain top of mind.
  3. Opportunity to provide revenue-generating, differentiated services by building overlay services on existing payment rails.
  4. The ability to monetize payments data rich information is key, as is intraday liquidity management as we move to a 24/7 always on environment, and
  5. For operational continuity and efficiencies, financial institutions look to partner or outsource management of their payments infrastructure.

Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

David Chance

VP Product Strategy and Innovation, Fiserv

David Chance is VP Product Strategy and Innovation at Fiserv. David sits on several industry bodies including as Chair for Payments Canada’s Stakeholder Advisory Council.

David, with over 20 years in the industry, is a hugely experienced payments professional and recognised thought-leader, with significant global strategy, business and solutions development background. He is a regular participant in industry working groups. David’s experience includes senior roles at Dovetail as head of product strategy and management, eFunds in corporate cash management, middleware and real-time payments, including supporting financial institutions in strategic planning for UK Faster Payments. David’s focus is now on ensuring our solutions remain at the forefront of financial services technology innovation. David has a BSc in Geography from Manchester University.

David Chance is a board member of Afinis, the US API standards group; the ESTF, an European Payments Council forum that contributes to the development of the Euro payment schemes; a member of the ISO RTPG Core review Team that provides implementation guidelines for the use of ISO20022 for both domestic and cross border instant payment schemes; he is chair for Payments Canada’s Stakeholder Advisory Council; and NACHA, as a committee member of the Innovation Alliance, helping to understand pioneering ways of using electronic payments could reduce check and cash usage.


12/15/2020 at 11:00 AM (EST)  |  Recorded On: 12/15/2020
12/15/2020 at 11:00 AM (EST)  |  Recorded On: 12/15/2020