5 Banking Trends for 2019: How Institutions Can Survive and Thrive in the Era of Customer Engagement

PRESENTERS:

Stephen Nikitas, Senior Market Strategist, Harland Clarke

ABOUT THE WEBINAR:

With merger and acquisition activity on the rise, technology in constant flux, and fintechs reshaping financial services, the biggest trends for the coming year involve significant battles for growth and results. Institutions that evolve by properly engaging and delighting their customers will win this battle, and the Harland Clarke trends for 2019 illuminate multiple opportunities for financial institutions to effectively “arm” themselves in the era of customer engagement.

With a full webcast dedicated to these trends, this one hour presentation will break down each opportunity and how institutions can leverage these trends for a more successful 2019.

THIS WEBINAR WILL COVER:

The 5 most important trends and opportunities for financial institutions in 2019
How to outsmart, outreach and outperform competitors with winning customer engagement
Solutions to five of the most common banking challenges financial institutions will face in the year ahead

TOP 3 BENEFITS TO ATTENDEES:

Learn when to invest in customer experience and when it matters the most
Learn how to truly know and influence account holders to make purchasing decisions
How financial institutions can evolve to be faster, smarter, and more engaged with customers

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Stephen Nikitas

Senior Market Strategist, Harland Clarke

Stephen Nikitas holds more than 30 years’ experience in strategic planning, marketing, public relations and executive speechwriting. As senior strategist with Harland Clarke Marketing Solutions, Stephen provides consultative services to banks and credit unions, helping them craft marketing and retail strategies and campaigns to take advantage of existing market and financial conditions and to grow targeted portfolios. Stephen speaks on a variety of topics aimed at helping financial institutions grow and prosper, including loan portfolio growth, account holder retention, and turning regulatory issues into opportunities.