CBA Webinars

CBA Team Contact

Jake Fowler

Branches and Analytics Hold Keys to Growth



Kerim Tumay, VP of Marketing, Kiran Analytics, A Verint Company

Bob Borgstrom, Director of Client Services, Kiran Analytics, A Verint Company


As the battle for deposits and loans intensify, retail banks have new competitive forces to deal with in addition to the traditional ones. Is the competition for growth simply about deposits and loans? Or, is it about customer relationships and engagement?

From client relationship acquisition to expansion and retention, branches hold one of the keys to growth. While most bankers intuitively know this, they are challenged with anticipating changes and positioning for growth utilizing their branch networks and workforce. This is where data and analytics hold the other important keys to growth. 


  • The great branch challenge – How can branches be dying if they hold the key to growth?
  • Anticipating changing market demand, consumer needs, and work content using analytics
  • A handful of things your bank can do to drive growth 


1. Find out why branches hold the key to growth

2. Learn how data and analytics are helping to anticipate changes and position for growth

3. Hear about a handful of things your bank can do to align its people, processes, and technologies for growth

Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

Kerim Tumay

Vice President of Marketing, Kiran Analytics, A Verint Company

Kerim Tumay leads marketing at Kiran Analytics, a Verint company. He has over 30 years of experience in the development, marketing, and delivery of predictive analytics solutions. He has deep technical knowledge in simulation, predictive analytics, text analytics, content management, and semantic technologies. Prior to Kiran Analytics, he held executive management positions at ProModel, CACI, Convera (now NTENT).

Kerim holds B.S. and M.S. degrees in Industrial Engineering and Management Systems from Arizona State University.

He is the author of various proprietary market research projects on branch transformation, workforce optimization, and advanced analytics. He is also a contributing writer for BAI Strategies.

Bob Borgstrom

Director of Client Services, Kiran Analytics, A Verint Company

Bob Borgstrom leads client management activities for Kiran Analytics’ large retail banking customers.

He brings over 28 years of executive strategy and leadership skills in retail banking. Prior to Kiran Analytics, Bob held various positions in TCF Bank where he led branch banking divisions, regional operations management, and sales and service delivery teams. Bob earned a degree in management from the University of Minnesota.


12/11/2019 at 2:00 PM (EST)  |  60 minutes
12/11/2019 at 2:00 PM (EST)  |  60 minutes Please click the button to the right to join the webinar.