PRESENTER(S):

Andy Schmidt, VP Retail Banking, CGI

ABOUT THE WEBINAR:

This is the fifth year of CGI’s annual retail banking survey which asks consumers how they feel about their banks and the services they are provided. This year, consumers from 10 countries were involved across North America, Europe, and Asia, providing a few surprise results and trends which included responses on topics ranging from loyalty, rewards, and online banking to new questions on AI and the role it can play in the retail bank.

Join Andy Schmidt, as he dives into the results and looks at the implications of this year’s survey for banks seeking to navigate and secure their place in the new world of open, digital banking and the consumer preferences that banks will need to address.

THIS WEBINAR WILL COVER:

1. Consumer perceptions and preferences
2. Trust and how to secure it
3. The appetite for human to AI interaction within retail banking
4. Payments moving forward – including which payment type consumers want to use more often
5. Key recommendations and takeaways

TOP 3 BENEFITS TO ATTENDEES:

1. Understand the current consumer perception of high street banks and their role in an increasingly digital world
2. Explore what advances in AI and emerging tech could mean for banks
3. Better prepare for the forthcoming changes to the banking market 

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