CBA Webinars

CBA Team Contact

Jake Fowler
jfowler@consumerbankers.com
202-552-6377

COVID-19 Guidance for Banks: 5 Ways to Optimize Performance in Today’s New Environment

Recorded On: 04/21/2020

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PRESENTER(S):

Denise Anderson, Sr. Manager Collections Strategy, FNBO
Boris Grinshpun, GM of CRM and Digital Solutions, LiveVox
Jim Lynch, Sr. Director, Product Marketing, LiveVox

ABOUT THE WEBINAR:

As the effects of COVID-19 become more widespread and impactful, many banks are left wondering how they can best adapt their operations to protect their workforce while continuing to maintain an exceptional customer experience.

Join our upcoming webinar to hear how industry leaders are responding to COVID-19 challenges, as well as tips and tools to optimize the customer experience and maximize performance while transitioning to at-home operations.

 THIS WEBINAR WILL COVER:

  1. Approaches banking leaders are taking to adapt to COVID-19.
  2. Best practices for optimizing CX in today’s digital environment. 
  3. Tips and technologies to help drive performance with an at-home agent workforce.

TOP 3 BENEFITS TO ATTENDEES:

  1. Insight into operational strategies from banking leaders amidst COVID-19.
  2. Tips and solutions to help drive CX and business performance in a work-from-home situation.
  3. Real life use cases and best practices for engagement in response to COVID-19. 

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Denise Anderson

Sr. Manager Collections Strategy, FNBO

With over 26+ years at First National Bank of Omaha, Denise br­ings extensive operational insight into a variety of aspects impacting FNBO business.  Currently serving as the Sr. Manager of Collections Strategy, Denise is responsible for developing recovery strategies that drive performance and optimize the customer experience in today’s digital age.

Boris Grinshpun

GM of CRM and Digital Solutions, LiveVox

Boris has 18+ years of experiencing developing strategy and products focused on driving Customer Engagement and Digital Relationship Management. His specialties include online customer experience, cross-channel enablement, and CRM implementations. Prior to joining LiveVox, Boris was the VP of Strategic Planning and Online Banking at US Bank and founder of Terafina, a leading provider of Omni Channel Sales Solutions with integrated Analytics & Mobile Capabilities.

Jim Lynch

Sr. Director, Product Marketing, LiveVox

Jim is currently serves as the Sr. Director of Product Marketing at LiveVox where he is responsible for developing strategy and products focused on driving Customer Engagement and Digital Relationship Management. He brings to the table 19 years of operational leadership experience in contact centers driving growth and CX based on data and customer preference. Prior to LiveVox, Jim served as the COO of The CMI Group, a leading BPO focused on customer care, revenue cycle management, accounts receivable management and omnichannel communication.

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Webinar
04/21/2020 at 1:00 PM (EDT)   |  60 minutes
04/21/2020 at 1:00 PM (EDT)   |  60 minutes