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Jake Fowler

Small Business Banking: Time to Sink or Swim

Recorded On: 11/19/2020



Ron Shevlin, Director of Research, Cornerstone Advisors
Doug Brown, SVP & GM, NCR Digital Banking
Erica Pilon, Executive Director, Small Business Product, NCR Digital Banking


Organizational issues often make it difficult for financial institutions (FIs) to adequately serve their small business customers. Many FIs are still offering consumer solutions that lack the critical functionality small businesses need to manage their finances. With the impact of COVID-19 and the acceleration of digital among consumers and businesses alike, FIs must step up their game—or they risk losing these relationships to institutions that can better serve their needs.


  • Organizational challenges facing FIs when it comes to serving small businesses.
  • Impacts of COVID-19 on small businesses and what this means for FIs and digital banking.
  • Customer experience expectations of small businesses.


  • Learn about the solutions small businesses need to effectively manage their financial wellbeing.
  • Find out why account opening is vital to acquiring new business customers.
  • Understand how to drive change within your organization.

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Ron Shevlin

Director of Research, Cornerstone Advisors

Ron Shevlin is the Director of Research at Cornerstone Advisors where he heads up the firm’s strategic research efforts. Author of the book Smarter Bank and the Fintech Snark Tank on Forbes, Ron is ranked among the top fintech influencers globally, and is a frequent keynote speaker at banking and fintech industry events. His prior experience includes research and consulting for Aite Group, Forrester Research, and KPMG. Ron has an MBA from the University of Texas at Austin and a bachelor’s degree in Economics from SUNY Binghamton.  

Doug Brown

SVP & General Manager, NCR Digital Banking

Douglas Brown is the senior vice president and general manager of NCR Digital Banking, where he leads strategy and business execution of NCR’s digital-first customer experience for banks and credit unions. With a successful track record in the fintech space, Brown brings expertise on how financial institutions can innovate at scale. 

At NCR, Brown leads a high-growth business unit that develops industry leading mobile apps, personalized digital experiences and analytics to drive market growth for clients in the Large Financial Institution (LFI) and Community Financial Institution (CFI) segments. His team has evolved the NCR Digital Banking platform and expanded capabilities that provide hosted, premise and cloud-based delivery models. Through Brown’s leadership, NCR Digital Banking delivers success for hundreds of financial institutions with more than 22 million consumer and business users. 

Prior to NCR, Brown was group executive of Digital at FIS, where he drove innovation, revenue growth and margin expansion.  Doug led strategic acquisitions in mobile, launched the FIS Cardless Cash ecosystem and created new digital businesses in the fuel and convenience store vertical. He has also held leadership roles at Bank of America (where he launched BofA mobile banking in 2007), and edocs, a successful start-up venture in the eBilling space. 

Brown is a featured banking technology industry speaker in leading media publications, including The Wall Street Journal, Business Insider, Bloomberg and American Banker, and is featured in a Harvard Business Review case study. He has multiple patents granted in the mobile, payments and authentication areas.

Brown earned an MBA from the UVA Darden School of Business and graduated from Georgetown University with a B.S. in Marketing.

Erica Pilon

Executive Director, Small Business Product, NCR Digital Banking

Erica Pilon is Executive Director of Product Management at NCR DI, where she heads the Product roadmap, strategy, and execution for a portfolio of over 600 Financial Institution. Since joining NCR in early 2019, she has driven 83% year over year growth in Business Banking and transformed the strategy for digital Money Movement.  Prior to NCR, Erica spent 17 years at FIS, holding several leadership roles for the suite of digital products, including managing Development and Product for the award winning Business eBanking solution.  Erica has a BA in English Literature from the University of Michigan and an MA in Written Communication from Eastern Michigan University.


11/19/2020 at 2:00 PM (EST)  |  Recorded On: 11/19/2020
11/19/2020 at 2:00 PM (EST)  |  Recorded On: 11/19/2020