What’s Going On? New Consumer Survey Results on Overdraft Services

PRESENTER(S):

Jeff Burton, VP, FRMS

ABOUT THE WEBINAR:

Understanding consumer awareness, knowledge and usage of the small dollar lending products such as overdraft or other non-traditional credit is vital to your institution’s business. Join us to hear new survey results about key drivers that determine consumer’s preferences around these types of products and areas that institutions should consider when designing the overall consumer experience.

THIS WEBINAR WILL COVER:

The consumer journey
Consumers understanding of overdraft programs
Demographics of overdraft users vs. non-users
Alternative credit preferences and considerations

TOP 3 BENEFITS TO ATTENDEES:

Factors that help consumers determine overdraft service choices
Usage of overdraft services today
Understanding consumer liquidity preferences

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Jeff Burton

Director, Financial & Risk Management Solutions, Fiserv

Jeff has as over 30 years of banking experience, has been with Fiserv since 2001 (via acquisitions), and is currently a Director within Fiserv’s FRMS Group leading Deposit Liquidity Solutions. In this role, Jeff works closely with bank executives in product, legal, compliance, and technology responsibilities. In addition, Jeff has also spent significant time working with regulators from a variety of agencies to help shape their understanding around products in this space.