CBA Webinars

CBA Team Contact

Jake Fowler
jfowler@consumerbankers.com
202-552-6377

What’s Going On? New Consumer Survey Results on Overdraft Services

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PRESENTER(S):

Jeff Burton, VP, FRMS

ABOUT THE WEBINAR:

Understanding consumer awareness, knowledge and usage of the small dollar lending products such as overdraft or other non-traditional credit is vital to your institution’s business.  Join us to hear new survey results about key drivers that determine consumer’s preferences around these types of products and areas that institutions should consider when designing the overall consumer experience.

THIS WEBINAR WILL COVER:

  1. The consumer journey
  2. Consumers understanding of overdraft programs
  3. Demographics of overdraft users vs. non-users
  4. Alternative credit preferences and considerations

TOP 3 BENEFITS TO ATTENDEES:

  1. Factors that help consumers determine overdraft service choices
  2. Usage of overdraft services today
  3. Understanding consumer liquidity preferences


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Jeff Burton

VP, FRMS, Fiserv

Jeff has as over 30 years of banking experience and has been with Fiserv since 2001 (via acquisitions) and is currently a Product Line Manager within Fiserv’s FRMS Group, leading deposit liquidity solutions including SmarterPay and Relationship Advance.  In this role, Jeff works closely with bank executives with line of business, product, legal, compliance, and technology responsibilities.  In addition, Jeff has also spent significant time working with regulators from a variety of agencies to help shape their understanding around products in this space.  Prior to joining Fiserv, Jeff worked for 9 years at Ernst & Young within their National Banking Practice with a focus on consumer finance and credit card.

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Webinar
06/17/2019 at 1:00 PM (EDT)   |  60 minutes
06/17/2019 at 1:00 PM (EDT)   |  60 minutes Please click the button to the right to join the webinar.