CBA Webinars

CBA Team Contact

Maren Colon
mcolon@consumerbankers.com
202-552-6394

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  • Building an Effective TRID Testing Program

    Contains 1 Component(s) Recorded On: 08/02/2016

    The regulatory agencies have started TRID examinations. Developing an effective TRID testing program is an important pillar of a TRID compliance program.

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    PRESENTERS:

    Kathlyn (Lyn) Farrell, Managing Director, Treliant Risk Advisors
    Shelley Metz-Galloway, Managing Director, Treliant Risk Advisors
    Carl G. Pry, Managing Director, Treliant Risk Advisors

    ABOUT THE WEBINAR:

    The regulatory agencies have started TRID examinations. Developing an effective TRID testing program is an important pillar of a TRID compliance program. In this session Treliant's experts will cover ten essential elements of a TRID testing program and provide advice on their implementation.

    THIS WEBINAR WILL COVER:

    1. The 10 essential elements of a TRID testing program
    2. Governance elements of an effective TRID testing program
    3. Technical elements of an effective TRID testing program

    TOP 3 BENEFITS TO ATTENDEES:

    1. Learn the important components of a TRID testing program
    2. Become familiar with the most common mistakes in TRID compliance
    3. Know what are the best practices in TRID compliance governance

    Kathlyn (Lyn) Farrell

    Managing Director, Treliant Risk Advisors

    Lyn Farrell is an experienced Regulatory Compliance executive, with over 35 years of experience in banking law and compliance. She co-leads the Regulatory Compliance consulting practice at Treliant Risk Advisors, LLC, a Washington DC-based risk management consultancy. She leads a team of professionals in a strategic compliance consulting practice to the top 100 financial institutions. Lyn is a Certified Regulatory Compliance Manager (CRCM), a Certified Anti-Money Laundering Specialist (CAMS) and an Anti-Money Laundering Professional (AMLP). She received the Distinguished Service Award from the American Bankers Association in 2012. She is also a licensed attorney.

    Shelley Metz-Galloway

    Managing Director, Treliant Risk Advisors

    Shelley Metz-Galloway is a Managing Director with Treliant Risk Advisors. Shelley specializes in advising banks, mortgage lenders, and insurance companies on regulatory compliance and fair lending matters. At Treliant, Shelley advises clients on all aspects of regulatory compliance, including TILA-RESPA Integrated Disclosures (TRID) implementation and compliance testing; the Real Estate Settlement Procedures Act's (RESPA) Regulation X; fair lending; the Community Reinvestment Act (CRA); the Consumer Financial Protection Bureau (CFPB)'s New Mortgage Rules; and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). In her role as a strategic business leader, Shelley offers expertise in business and regulatory performance and risk analytics, strategic planning, project management, process reengineering, and the development and execution of strategies to address critical business needs.

    Carl G. Pry

    Managing Director, Treliant Risk Advisors

    Carl Pry, Managing Director of Treliant, is a seasoned executive with banking law, corporate finance, and regulatory compliance experience in Fortune 500 institutions, regional banks and industry consulting firms. Carl advises clients on commercial compliance, fair lending, corporate treasury and risk management.

    Over the last 18 years, Carl has held senior leadership positions including Senior Vice President and Compliance Manager for the Compliance and Control Division at KeyBank, Manager of Finance and Performance Management Service Line at Accenture, and Vice President of Regulatory Services at Kirchman Corporation. With strong knowledge and experience as a banking attorney and officer, Carl is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine.  As a featured speaker for numerous banking, compliance, and state bar associations, he has led training sessions across the country. Carl has served as an instructor at FDIC examiner school and back-up instructor for NCUA examiner school.  He has authored training programs covering consumer and commercial compliance, audit, quality control, tax, privacy and risk management.

    Carl is a columnist for ABA Bank Compliance and ABA Bank Marketing magazines.  He has authored scores of articles on financial issues and developed testing and support materials for BAI’s Anti-Money Laundering Professional certification and served as subject matter expert for web-based compliance and audit educational testing programs for banking training firms.  He is the author of “Internet Banking Manual”, a comprehensive guide to business planning, risk analysis and maintaining a presence for financial institutions on the Internet. For LexisNexis, he also authored “The New RESPA Rule: Navigating New Disclosures” and “The Evolution of Reg. Z: Increased Duties and Responsibilities for Lenders.”

    Carl holds a JD and an MBA from the University of Toledo and a BSBA from Bowling Green State University. He is also a Certified Regulatory Compliance Manager and Certified Risk Professional. 

  • CBA Members-Only Webinar: Branch Transformation Messaging

    Contains 1 Component(s) Recorded On: 07/18/2016

    Demonstrating how financial innovation serves customers is a top priority for CBA in 2016. As consumers increasingly substitute and supplement in branch banking for mobile and digital channels, CBA has launched an initiative to demonstrate the way in which new technology has revolutionized the way consumers bank, and to determine the new current role the branch plays for consumers.

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    PRESENTER:

    Richard Thau, President and CEO, Presentation Testing, Inc.

    ABOUT THE WEBINAR:

    Demonstrating how financial innovation serves customers is a top priority for CBA in 2016. As consumers increasingly substitute and supplement in branch banking for mobile and digital channels, CBA has launched an initiative to demonstrate the way in which new technology has revolutionized the way consumers bank, and to determine the new current role the branch plays for consumers. To support this initiative, CBA has created a Branch Transformation Working Group comprising 30 members from its Community Reinvestment, Fair & Responsible Banking and Digital Committees, in addition to working with key regulators, and conducting proprietary research.

    On behalf of CBA, Presentation Testing Inc. worked with customers to determine their willingness to and the way in which they use branch, mobile and digital services. Harnessing insights gathered through "in depth Interviews" and focus groups, Presentation Testing has compiled a set of "tested" messages on ways to effectively discuss branch transformation to influence the policy debate.

    Please join Presentation Testing's Rich Thau as he demonstrates branch transformation with "late adopters" as well as key findings from his research.

    Rich Thau

    President and Founder, Presentation Testing, Inc.

    Rich Thau's company is the industry leader in scientifically testing and refining the effectiveness of business and issue-advocacy presentations, moment-to-moment. The firm helps its clients become more successful by applying the power of behavioral science and social psychology to the process of dial testing. In its research, Thau's firm instructs study participants to provide feedback to help Presentation Testing refine the messages its clients deliver. This is done by directing audience members each to turn a hand-held dial to give continuous feedback as they watch a speaker. This feedback pinpoints the presentation's "weak spots" based on a single criterion, such as agreement, understanding, or interest.

    Using this technology, Thau has spearheaded groundbreaking research in public policy, financial communications, insurance, trial consulting, and infomercials. His firm's clients include the U.S. Chamber of Commerce, Business Roundtable, American Chemistry Council, the Biotech Industry Association, Vanguard, T. Rowe Price, NBC News, CNN, United Healthcare, HBO, the Pharmaceutical Research and Manufacturers Association, the American Enterprise Institute, the Ethics and Public Policy Center, and America's Health Insurance Plans.

    Thau regularly advises leaders in Congress and their staffs, Presidential campaigns, and corporate executives on how to improve their messaging; his recommendations have shaped the national debate over Social Security, Medicare, and tax reform. His firm's recent policy messaging projects have focused on climate change, immigration, foreign policy, welfare, energy, government spending, healthcare, labor/management issues, and international trade.

  • The Latest on New Household Acquisition

    Contains 1 Component(s) Recorded On: 06/21/2016

    The checking account remains the lifeblood of consumer banking. No bank or credit union can survive without a robust acquisition program. But the market is changing - and not in obvious ways.

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    PRESENTER:

    Stephen Nikitas, Senior Strategy Director, Harland Clarke

    ABOUT THE WEBINAR:

    The checking account remains the lifeblood of consumer banking. No bank or credit union can survive without a robust acquisition program. But the market is changing - and not in obvious ways.
    Join this webinar to gain best practices for new household acquisition in today's market as well as the latest trends and developments.

    THIS WEBINAR WILL COVER:

      • Checking account relationships are both stable and volatile
      • Opportunities are strong for multiple checking accounts
      • Pricing and branch hours are areas for improvement
      • Reward programs have a positive effect on relationships

      TOP BENEFIT FOR ATTENDEES:

      • Follow the latest trends in household acquisition marketing

      Stephen Nikitas

      Senior Market Strategist, Harland Clarke

      Stephen Nikitas holds more than 30 years’ experience in strategic planning, marketing, public relations and executive speechwriting.  As senior strategist with Harland Clarke Marketing Solutions, Stephen provides consultative services to banks and credit unions, helping them craft marketing and retail strategies and campaigns to take advantage of existing market and financial conditions and to grow targeted portfolios. Stephen speaks on a variety of topics aimed at helping financial institutions grow and prosper, including loan portfolio growth, account holder retention, and turning regulatory issues into opportunities.

    1. The Universal Banker: A Critical Success Factor For Branch Workforce Evolution

      Contains 1 Component(s) Recorded On: 06/07/2016

      The branch workforce is the lifeblood of any retail bank. When it's operating at a high level, the likelihood of a bank achieving its goals is raised considerably. All retail banking managers intuitively know this. Yet, in the face of pressures to cut labor costs and migrate consumers to less expensive digital channels, most banks are struggling with what to do about evolving and optimizing their branch workforce. One widely popular approach is adoption of the universal banker staffing model.

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      PRESENTERS:

      Randy Ross, Executive Vice President, Kiran Analytics
      Dave Martin, President, Bankmechanics

      ABOUT THE WEBINAR:

      The branch workforce is the lifeblood of any retail bank. When it's operating at a high level, the likelihood of a bank achieving its goals is raised considerably. All retail banking managers intuitively know this. Yet, in the face of pressures to cut labor costs and migrate consumers to less expensive digital channels, most banks are struggling with what to do about evolving and optimizing their branch workforce. One widely popular approach is adoption of the universal banker staffing model.

      The universal banker (UB) describes a multi-purpose banker role capable of performing personal banker, teller and customer service roles. While universal banker deployment may be appropriate in certain situations, it is not effective and efficient in all situations. Rather than deploying universal bankers with a one-size-fits all approach, banking managers need to understand the key considerations for success in terms of resource capability/capacity, talent management, and environment.

      Whether your bank is in the universal banker investigation, pilot, or implementation stage, there is no question the UB model is a critical success factor for evolving the branch workforce.

      THIS WEBINAR WILL COVER:

      • Challenges with evolving the branch workforce and how UBs can help
      • Resource capability/capacity considerations (required skills, position planning and scheduling)
      • Talent management considerations (talent acquisition, training, sales development, succession planning)
      • Environment considerations (culture, facilities, technology)
      • The role of advanced analytics for talent acquisition, position planning and scheduling

      TOP 3 BENEFITS TO ATTENDEES:

      • Gain insights from experts who work closely with retail banking line of business leaders and workforce managers
      • Learn about the common issues faced by banks who have implemented the universal banker model
      • Find out about the best practices of banks where universal banker is working well

      Randy Ross

      Executive Vice President, Kiran Analytics, Inc.

      Randy Ross leads global client management and business development for Kiran Analytics. His career has focused on delivering breakthrough results to financial services companies spanning the areas of payments, marketing services, operations, customer management, change management, workforce management, and technology. Leading the teams that deliver Kiran's predictive analytics driven branch transformation solutions, his central focus includes talent acquisition, workforce management, customer experience, and resource optimization.

      Randy has been a frequent speaker in Retail Banking and Banking Analytics conferences.

      Dave Martin

      President, Bankmechanics

      Dave Martin is the president of Bankmechanics, a firm dedicated to providing tools to engage, inform, and motivate bankers. As an expert on retail branch and in-store banking, Dave has trained and consulted on-site with over 200 banks in 46 states and Canada over the past 20 years.

      Dave Martin's Advantage Letter is one of the longest running newsletters in the banking industry - inspiring thousands of bankers, retailers, and service industry professionals to help their teams succeed. Dave also writes the longest running monthly opinion column for the American Banker publication.

      His unique perspectives have made him a frequently featured speaker at retail banking conferences.

    2. Automotive Credit Trends and Lending Solutions to Improve Your Competitive Position in the Market

      Contains 1 Component(s) Recorded On: 05/26/2016

      Are you leveraging the latest auto finance insights to gain a competitive edge in today's market? Don't miss this opportunity to get updates from Moody's Analytics and Equifax, and learn how you can compete more effectively in this competitive automotive environment.

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      PRESENTERS:

      Lou Loquasto, Automotive Finance Leader, Equifax
      Cris deRitis, Senior Director, Moody's Analytics

      ABOUT THE WEBINAR:

      Are you leveraging the latest auto finance insights to gain a competitive edge in today's market? Don't miss this opportunity to get updates from Moody's Analytics and Equifax, and learn how you can compete more effectively in this competitive automotive environment.

      In this CBA-sponsored webinar, you'll learn:

      • The latest automotive economic credit trends presented by Moody's
      • Auto finance trends and solutions to help your organization better assess risk and opportunity
      • The latest alternative data solutions to automate more approvals and improve operational efficiency

      TOP 3 BENEFITS TO ATTENDEES:

      1. The latest automotive economic credit trends presented by Moody's
      2. Auto finance trends presented by Equifax
      3. Better separation of risk throughout all credit segments

      Lou Loquasto

      Auto Finance Leader, Equifax

      Lou joined Equifax Automotive Services with 20 years of experience in the automotive industry. In his role, he is responsible for helping lenders grow while controlling risk.

      Prior to joining the company, he most recently served as chief marketing officer for Global Lending, an Atlanta-based automotive lender

      Cris deRitis

      Senior Director, Moody's Analytics

      Cristian de Ritis is a senior director at Moody’s Analytics where he conducts economic analysis and develops econometric models for a variety of clients.  His regular analysis and commentary on consumer credit, housing and the broader economy appear on the firm’s Economy.com web site. He is regularly quoted in publications such as the Wall Street Journal for his views on the economy and consumer credit markets.   Dr. de Ritis also gives frequent presentations on the state of the economy and credit markets to a wide variety of audiences.

       Before joining the Moody’s Analytics West Chester PA operation, Cristian worked for Fannie Mae and taught at Johns Hopkins University. He received his PhD in economics from Johns Hopkins University for his work on the relationship between income inequality and technological change.  He is named on two US patents related to credit modeling techniques.

    3. Research Findings on the Use of Alternative Data in Scoring, Generational Trends Compared

      Contains 1 Component(s) Recorded On: 05/25/2016

      Learn about how innovations in the use of new credit data sources are creating new opportunities for lenders to extend credit to the unbanked, Gen Z, Millennials and the previously credit invisible.

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      PRESENTERS:

      David Shellenberger, Senior Director - Scoring and Advanced Analytics, FICO
      Jeff Stokes, Market Planning Manager at LexisNexis
      Chris Moss, Product Management Leader, Equifax

      ABOUT THE WEBINAR:

      Learn about how innovations in the use of new credit data sources are creating new opportunities for lenders to extend credit to the unbanked, Gen Z, Millennials and the previously credit invisible. Speakers will include subject matter experts from FICO, Equifax® and LexisNexis® who will share new research findings and take a look at the similarities, differences, and trends among the generations.

      David Shellenberger

      Senior Director - Scoring and Advanced Analytics, FICO

      David Shellenberger joined FICO in 1994 and is currently serving as a Senior Director with a focus on new score development. Throughout his tenure at FICO he has focused on the application of advanced analytics to address a wide array of business challenges. He has led development of analytic offerings across industries including financial services, healthcare and telecommunications.

      Prior to joining FICO, Mr. Shellenberger worked for First American CREDCO (now Corelogic) and was active in release of the first commercially available mortgage credit score offered jointly by the two companies in 1992. He holds a BA from the University of California, San Diego, an MBA from San Diego State University and completed graduate course work at University of California, Berkeley.

      Jeff Stokes

      Market Planning Manager, LexisNexis

      Jeff Stokes is a manager of market planning for Credit Risk Decisioning, with more than 19 years working in financial services. Prior to joining LexisNexis, he was a consultant with Experian's Decision Sciences division, working with clients across industries to develop strategies, implement credit solutions to improve and enhance business processes, and consult about risk management practices. In addition, Jeff was one of the inaugural members of the Credit Risk department at Carmax Auto Finance, serving for over 10 years.

      Chris Moss

      Product Management Leader, Equifax

      Chris Moss is a Product Management Leader within Equifax's United States Information Solutions (USIS) Consumer Risk and Credit Products team. In this role, she is focused on developing, executing and managing product strategy to evolve Equifax's consumer risk score and attribute products by leveraging the latest capabilities and alternative data as a key benefit to customers. Prior to Equifax, she held positions in a variety of product management, product innovation and strategy, and strategic account management functions within First Advantage, LexisNexis and ChoicePoint.

    4. When Agency Actions Become Your Responsibility and How You Can Adapt your Vendor Management Approach

      Contains 1 Component(s) Recorded On: 05/20/2016

      Insight from Legal Experts and an Operations Veteran. The benefit of leveraging outsourced vendors to manage consumer contacts continues to be offset by the risk of being directly liable, or vicariously liable, for the outsourced vendors' actions. In an attempt to reduce liability, many creditors are incurring rapidly rising audit resource costs as they search for ways to exert control and gain insight on the numerous agencies that represent their brand.

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      PRESENTERS:

      David Kaminski, Partner - Carlson & Messer LLP
      Mark Mallah, General Counsel - LiveVox, Inc.
      Dusty Whitesell, Chief Evangelist - LiveVox, Inc. (Moderator)

      ABOUT THE WEBINAR:

      Insight from Legal Expert and Operations Veterans

      The benefit of leveraging outsourced vendors to manage consumer contacts continues to be offset by the risk of being directly liable, or vicariously liable, for the outsourced vendors' actions. In an attempt to reduce liability, many creditors are incurring rapidly rising audit resource costs as they search for ways to exert control and gain insight on the numerous agencies that represent their brand.Compounding that challenge, 2015 and 2016 has seen courts further extend vicarious liability to include the TCPA. This is particularly concerning as the July 10th FCC Declaratory ruling already expanded TCPA exposure.

      What are the top regulatory trends placing banks at risk this year and how can the banks adapt their agency management practices to minimize exposure and control audit costs?

      Join legal and operations experts as they provide crucial and practical insight on the latest regulatory trends, and how some are cost-effectively adapting their agency management strategies in response.

      THIS WEBINAR WILL COVER:

      1. Top TCPA and CFPB trends impacting bank/vendor relationships
      2. Latest on "Vicarious Liability" and how you can minimize your risk
      3. What to expect from the regulatory environment throughout the rest of 2016
      4. Key aspects driving current audit costs and how to reduce them

      TOP 3 BENEFITS TO ATTENDEES:

      1. Gain unique insight from experts who work on a daily basis with fellow legal and business leaders to understand the latest regulatory developments and need to balance both risk mitigation and operational efficiency
      2. Hear about the different approaches that fellow industry leaders are taking in response to regulatory challenges - what's effective, and what's not
      3. Learn how you can best prepare your operations moving forward


      David Kaminski

      Partner, Carlson & Messer LLP

      David Kaminski is a partner at the law firm of Carlson & Messer LLP, a Los Angeles-based civil litigation defense firm. Mr. Kaminski has substantial experience in the defense of banks, credit grantors, collection law firms and collection agencies in all areas of financial services litigation, including claims brought under the Fair Debt Collection Practices Act ("FDCPA"), the Fair Credit Reporting Act ("FCRA"), the Telephone Consumer Protection Act ("TCPA"), and all other state and federal consumer protection statutes. He has successfully represented clients throughout the United States and practices in all state and federal courts, the 7th and 9th Circuit Court of Appeals, and the California Supreme Court. Mr. Kaminski has extensive experience in multi-district ("MDL") and class action litigation. Mr. Kaminski regularly defends clients in investigations and proceedings initiated by the Consumer Financial Protection Bureau, Federal Trade Commission, Federal Communications Commission, and other federal and state government and regulatory agencies. He also serves as outside compliance counsel to numerous companies and has developed policies, procedures, and compliance/training programs to minimize the risk of liabilities for the banking, credit, and debt collection industries.

      Mr. Kaminski has published numerous articles on compliance and the evolving interpretations of consumer protection laws. He has lectured on such topics as the FDCPA, FCRA, TCPA, the EFTA, class action strategies, invasion of privacy, trends in consumer litigation, risk management issues, among other related topics throughout the United States.

      Mark Mallah

      Corporate Counsel, LiveVox, Inc.

      Mark Mallah is Corporate Counsel for LiveVox. He works directly with numerous legal and business leaders across the industry on a regular basis to navigate the changing regulatory environment, closely monitoring FCC rulings, court decisions, and regulatory developments, and then gauging their impact on in-house and outsourced contact center operations.

      In addition to helping leaders shape risk mitigation strategies, Mallah has also been a key speaker at numerous financial services and ARM industry events alongside industry legal and operations executives.

      Mr. Mallah joined LiveVox in 2010 with more than 20 years of wide-ranging legal experience spanning commercial transactions, compliance, litigation, and law enforcement.

      Dusty Whitesell

      Chief Evangelist, LiveVox, Inc.

      Dusty Whitesell is an accomplished accounts receivable management executive with 20+ yrs experience covering all aspects of outsourced creditor-servicing, specializing in contact center operations. Whitesell was most recently COO of Sentry Credit, a Seattle-based BPO, where he was responsible for driving contact strategies and operations across the entire organization. Prior to Sentry, Dusty held executive positions at Asset Management Outsourcing and Outsourcing Solutions Inc. Currently, Whitesell is the Chief Evangelist at LiveVox where he is helping leverage his extensive industry and operations knowledge to direct the development and adoption of cloud solutions for BPO.

    5. Small Business Banking in a Branchless World: How to Manage the Shrinking Network

      Contains 1 Component(s) Recorded On: 05/17/2016

      Branch transactions are declining rapidly across the industry driving bank-level decisions to consolidate the network. However, despite the reduction in overall branch transaction volumes, Small Businesses remain heavily reliant on the branch for new account acquisition and servicing, creating a challenge for banks trying to migrate businesses to lower-cost, self-service channels.

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      PRESENTER(S):

      Robert Griffin, Director, Novantas, Inc.

      ABOUT THE WEBINAR:

      Branch transactions are declining rapidly across the industry driving bank-level decisions to consolidate the network. However, despite the reduction in overall branch transaction volumes, Small Businesses remain heavily reliant on the branch for new account acquisition and servicing, creating a challenge for banks trying to migrate businesses to lower-cost, self-service channels. In the face of unavoidable change, how will banks understand and serve their small business customers as preferences diverge from traditional retail banking customers?

      Join Novantas as we explore how banks will need new, integrated marketing and sales strategies to keep pace with a changing branch network and profitably grow Small Business accounts and revenue.

      THIS WEBINAR WILL COVER:

      1. How to redistribute sales forces to ensure Small Business sales team coverage is aligned with market level opportunity
      2. How to use enterprise segmentation to enhance leverage for sales resources and improve small business targeting, lead generation and close ratio
      3. How to employ enhanced analytics and direct marketing & channels to drive the cross-sell of business banking accounts to retail customers
      4. How to create a multi-channel sales model that includes a centralized, telephone sales capability, a mobile field sales team, and is supported by enhanced digital products and services

      Robert Griffin

      Managing Director, Novantas,

      Robert Griffin is a Managing Director at Novantas, Inc., in the Marketing, Distribution Strategy Business Unit. His primary areas of focus are sales management, sales model design and customer experience design across the Consumer, Wealth, Small Business and Commercial lines-of-business. Robert has demonstrated success in accelerating sales and profit growth and improving competitiveness through the application of proven sales strategies and models at leading banking institutions. He brings more than 15 years experience in the financial services industry. Robert received an undergraduate degree from Georgetown University and an MBA from The University of Notre Dame.

    6. CBA Members-Only Webinar: Top Regulatory and Legislative Issues

      Contains 1 Component(s) Recorded On: 05/11/2016

      Join CBA's advocacy team as they outline what is to come in the legislative and regulatory arenas this year.

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      PRESENTERS:

      Richard Hunt, President and CEO, Consumer Bankers Association
      Steven Zeisel, Executive Vice President and General Counsel, Consumer Bankers Association
      Sam Whitfield, Senior Vice President of Congressional Affairs, Consumer Bankers Association

      ABOUT THE WEBINAR:

      Join CBA's advocacy team as they outline what is to come in the legislative and regulatory arenas this year. Though many of us are captivated by the heated presidential race, Capitol Hill continues to debate several issues of importance to the retail banking industry. Tune in to hear from our government relations team about the latest efforts pertaining to a CFPB commission, a Fed dividend fix, arbitration, and data security. Following the Hill update, our advocacy team will summarize what membership should expect to see from the CFPB and other regulators this spring and summer, including the rulemaking process on small-dollar lending, prepaid, arbitration, and overdraft.

      Richard Hunt

      President and CEO, Consumer Bankers Association (CBA)

      Richard Hunt is President and CEO of the Consumer Bankers Association (CBA) representing the retail banking industry, including the nation's largest bank holding companies as well as regional and super community banks. Prior to joining CBA, Hunt served as senior vice president of federal policy for the Securities Industry and Financial Markets Association (SIFMA) and was also the senior managing director of the Securities Industry Association, which merged with the Bond Market Association in 2006 to form SIFMA. In these roles he led major initiatives on investment tax and retirement legislation, and various other financial services issues. Hunt began his career in the U.S. House of Representatives where he spent seven years serving as chief of staff, two years as district manager, and three years as district representative for Congressman Jim McCrery (R-LA).

      Steven Zeisel

      Executive Vice President and General Counsel, CBA

      Steven I. Zeisel is the Executive Vice President and General Counsel, and has been with CBA since 1991. His expertise covers a diverse range of financial services issues, with a focus on consumer financial regulation and the Consumer Financial Protection Bureau. He also serves as Secretary of CBA's Board of Directors, and as the lead liaison to CBA's Committees on Community Reinvestment and Fair & Responsible Banking, as well as CBA's Government Relations Council. Prior to joining CBA, Steve was a Senior Attorney with the Division of Consumer and Community Affairs of the Federal Reserve Board in Washington, DC and subsequently in-house retail counsel for two banks in Maryland.

      Sam Whitfield

      Senior Vice President of Congressional Affairs, CBA

      Samuel (Sam) Whitfield, Jr. is the Senior Vice President of Congressional Affairs at CBA. Whitfield, a seasoned public policy professional, joined CBA with an extensive background in the public and private sectors, ranging from associations to Capitol Hill and the White House. In his role, he leads CBA's government relations team and serves as a member of the CBA management team. Most recently, Whitfield served as Deputy Chief Advocacy Officer for Congressional Relations at the Credit Union National Association (CUNA). Prior to his tenure at CUNA, Whitfield held positions with the National Association of Realtors as Senior Legislative Representative and the White House Office of National Drug Control Policy as Legislative Analyst/Public Affairs Specialist. He also spent five years with Majority Leader Trent Lott (R-Mississippi) as Deputy Press Secretary.

    7. The Changing Climate for Consumer Reporting and Disputes: Where Do We Go From Here?

      Contains 1 Component(s) Recorded On: 05/04/2016

      The consumer reporting industry has changed significantly over the last several years for furnishers large and small. The CFPB has continued to focus enforcement efforts on this space and has indicated that consumer reporting will remain one of their top priority areas.

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      PRESENTERS:

      Michelle Macartney - Managing Director, US Banking Practice, Bridgeforce
      Matt Scarborough - CEO, Bridgeforce

      ABOUT THE WEBINAR:

      The consumer reporting industry has changed significantly over the last several years for furnishers large and small. The CFPB has continued to focus enforcement efforts on this space and has indicated that consumer reporting will remain one of their top priority areas. Further, as cases continue to make their way through the courts, the legal landscape has shifted, putting additional pressure on furnishers to make sure their compliance program is sound.

      In this educational webinar, Bridgeforce provides an overview of the latest considerations and best practices to help furnishers take their reporting and disputes processes to the next level and meet today's regulatory expectations. You'll be shown a detailed "best practice" eight-stage consumer reporting validation process, rich with examples, as well as best practices when it comes to managing disputes. Lastly, we will show how data quality tools are being used to enhance consumer reporting accuracy across the industry. If you are responsible for consumer reporting or disputes for a data furnisher, this webinar will prove valuable for you.

      THIS WEBINAR WILL COVER:

      1. Key considerations for consumer reporting and disputes
      2. Best practices to enhance the accuracy of consumer reporting
      3. Recommendations for effective handling of consumer reporting disputes

      TOP 3 BENEFITS TO ATTENDEES:

      1. An understanding of the current environment and contributing factors to the importance of consumer reporting and disputes compliance
      2. Actionable insights related to how top organizations are ensuring their consumer reporting data is accurate
      3. Answers to common questions/challenges related to consumer reporting disputes

      Michelle Macartney

      Managing Director, US Banking Practice, Bridgeforce

      Michelle has over 25 years of experience in the financial services industry with a focus on the effective delivery of project management and professional services. She has extensive experience managing the development and delivery of software and analytics products in support of consumer and small business lending. In her capacity with Bridgeforce, Michelle has established and managed the project management office functions for some of their largest U.S. engagements focused on mission critical regulatory compliance and operational improvements. Most recently she has led consumer reporting management compliance engagements to help clients quickly satisfy regulatory accuracy and integrity expectations. Michelle holds an MBA in Business Management and a BA in Business, Music and Computer Science from Baldwin-Wallace College.

      Matt Scarborough

      CEO, Bridgeforce

      As CEO, Matt has led Bridgeforce to new levels of client services, expanding resources to both broaden and deepen company capabilities. Through his vision and leadership courage, Matt took an already solid company with a strong reputation to a whole new level of activity and business. Through this period of tremendous growth and diversification, Matt has expanded the Bridgeforce reach, adding new business segments and geographies to the company portfolio and greatly increasing both the scope and the scale of problem-solving and plan implementation services the company can provide for any individual client. Matt has fostered a client-focused company culture that rewards thought leadership and problem-solving activities that effect real, positive and sustainable change in client businesses. As a result, Bridgeforce has created opportunities for clients by delivering new strategic solutions to the ever-changing lending and payments environment, which will serve clients for the long term.

      Matt started his career at MBNA and subsequently was the founding CEO of EnsuredMail, a software company that provided security solutions for banking, healthcare, and governmental agencies. He holds a Bachelor's degree in Mechanical Engineering and Master's Degrees in Business Administration and Economics from the University of Delaware.