CBA Webinars

CBA Team Contact

Jake Fowler
jfowler@consumerbankers.com
202-552-6377

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  • Want to Implement AVMs? The Time is Now

    Contains 1 Component(s) Includes a Live Web Event on 06/24/2020 at 2:00 PM (EDT)

    The decision earlier this year to increase the de minimis appraisal threshold for residential real estate transactions from $250,000 to $400,000 means many lenders are re-tooling their systems and processes to account for the new ceiling. In this webinar, Accurate Group will explore how lenders of all sizes can determine how to implement Automated Valuation Model workflows into their lending processes.

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    PRESENTER(S):

    Mike Kirk - SVP of Strategic Valuation Initiatives – Accurate Group, LLC
    Nick Hideg - VP of Strategic Valuation Development - Accurate Group, LLC

    ABOUT THE WEBINAR:

    The decision earlier this year to increase the de minimis appraisal threshold for residential real estate transactions from $250,000 to $400,000 means many lenders are re-tooling their systems and processes to account for the new ceiling.

    In this webinar, Accurate Group will explore how lenders of all sizes can determine how to implement Automated Valuation Model workflows into their lending processes.

    Our experts will review “The Four Pillars of AVM Compliance,” a framework of best practices to ensure lenders are implementing AVMs effectively and efficiently to dramatically reduce turn time and save money vs. the cost of a traditional appraisal. Today, automation is imperative for lenders looking to maintain or create competitive advantage and with a much better understanding of the regulations and requirements for valuations, along with technology advancements making these solutions readily available, the time for AVMs is now!

    THIS WEBINAR WILL COVER:

    1. AVM Validation and Cascade Modeling
    2. Assessing Property Condition
    3. Creating the Evaluation
    4. Internal Policy and Procedures

    TOP 3 BENEFITS TO ATTENDEES:

    1. Develop an effective AVM Strategy to reduce turn-time and lower costs on valuations
    2. Discover AVM Best Practices regarding the Interagency Appraisal and Evaluation Guidelines
    3. Critical Success Factors When Creating an Evaluation

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Mike Kirk

    SVP of Strategic Valuation Initiatives, Accurate Group, LLC

    With over 23 years of experience on both sides of the real estate appraisal and lending industries, Mike is uniquely positioned to help Accurate Group’s clients stay at the forefront of appraisal and valuation innovation. Prior to joining Accurate Group, Mike held the role of Chief Residential Appraiser for The Huntington Bank. Mike is a certified appraiser and started his career as an independent fee appraiser before transitioning to residential real estate lending and holding positions with multiple banks. Mike also has experience in the operations side of appraisal management, including vendor management and quality control, and is a recognized AVM expert in the industry. As an early client adopter of the iValueNet interior valuation product while at Huntington Bank, Mike is now a champion and subject matter expert on the product for Accurate Group for Home Equity, First Mortgage and REO Channels.   Mike was honored to participate in the establishment of the Detroit Home Mortgage program, which is continuing to revitalize the Motor City.

    Nick Hideg

    VP of Strategic Valuation Development, Accurate Group, LLC

    Nick joined the Accurate Group following fourteen years of diverse experience within First American’s Mortgage Solutions Division, where he served as Product Manager and Senior Business Analyst. Today, Nick is responsible for Accurate Group’s Alternative Valuation product lines, specializing in Automated Valuation Models and Lender implementation. Nick’s main focus is to design customized solutions to empower Lenders with the ability to utilize automation and technology to reduce their costs and expedite the loan closing process. Nick holds a Bachelor of Business Administration in Marketing and Management, and is Scrum Master and Lean Six Sigma certified.

  • Culture and the Cloud: Leveraging Your Institution’s Greatest Assets in Times of Crisis

    Contains 1 Component(s) Includes a Live Web Event on 06/09/2020 at 2:00 PM (EDT)

    In this webinar, we will explore how financial institutions can weather the storms of uncertainty through culture and the cloud, and share tangible examples of institutions who are future-proofing their workforce and operations by leaning on these two vital assets.

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    PRESENTER(S):

    Jonathan Rowe, Chief Marketing Officer, nCino

    ABOUT THE WEBINAR:

    The financial services industry is facing vast economic shifts and unprecedented challenges. Financial institutions can, however, turn these challenges into opportunities if they have a strong company culture and leverage the right tools to support their customers and communities. In this webinar, we will explore how financial institutions can weather the storms of uncertainty through culture and the cloud, and share tangible examples of institutions who are future-proofing their workforce and operations by leaning on these two vital assets.  

    TOP 3 BENEFITS TO ATTENDEES:

    1. Understand why culture is important when establishing a flexible and empowered workforce that can handle unforeseen circumstances, such as a pandemic or natural disaster.  
    2. Identify how cloud-based digital technology can allow organizations to “keep the lights on” during times of crisis.  
    3. Learn how financial institutions are supporting their customers and communities, many of whom are currently facing economic uncertainties.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Jonathan Rowe

    Chief Marketing Officer

    Jonathan Rowe oversees the company's research, communication, marketing, recruiting and business development activities, and helped build nCino's global brand. He has presented at dozens of banking and technology conferences and published numerous articles and whitepapers. He teaches loan portfolio management at the Graduate School of Banking at Colorado, where he is an adjunct faculty member. Prior to joining nCino, Jonathan was a professor in the Cameron School of Business and director of the Entrepreneurship Center at the University of North Carolina Wilmington. He holds an MBA from Babson College and a Ph.D. from the University of Auckland.

  • After the Curve: Automation and Digital Tools are here to stay

    Contains 1 Component(s) Includes a Live Web Event on 06/04/2020 at 2:00 PM (EDT)

    Digital tools are changing the origination process and automation is here to stay. Lenders are quickly making the switch from the old manual processes after recently being hit with county closures and social distancing measures that suddenly halted business workflow. Having access to the essential digital tools is crucial for continuing to support borrowers and gaining an advantage post-COVID-19.

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    PRESENTER(S):

    Joe Dahleen, SVP of Strategy and Sales, FirstClose
    Sara Nakae, Director of Marketing and Enterprise Sales, FirstClose
    Landon Smith, Executive Vice President, Client Strategy & Business Development, The Closing Exchange

    ABOUT THE WEBINAR:

    A significant percentage of mortgage transaction costs originate from order management activities. Key strategies and solutions are presented to mitigate and/or reduce this cost.

    As lenders continue to ramp up, it is key to have the right digital tools to continue to provide uninterrupted service to borrowers.

    Leveraging new fintech tools and technology enable lenders to make smart decisions and eliminate costly touchpoints in the origination process.

    Utilizing new technology creates a less labor-intensive workflow allowing lenders to benefit immediately. Enjoy creating a simpler, quicker, and more borrower-friendly environment while decreasing your turn times.

    Digital tools are changing the origination process and automation is here to stay. Lenders are quickly making the switch from the old manual processes after recently being hit with county closures and social distancing measures that suddenly halted business workflow. Having access to the essential digital tools is crucial for continuing to support borrowers and gaining an advantage post-COVID-19.

    FirstClose's digital tools that seamlessly integrate within any current tech stack, provide an end-to-end solution for every aspect and stage of the origination process.

    THIS WEBINAR WILL COVER:

    1. Solutions for lenders pain points.
    2. Solutions/tools for lenders moving forward.
    3. Planning and help with origination processes moving forward.

    TOP 3 BENEFITS TO ATTENDEES:

    1. Develop an effective strategy for the loan origination process by leveraging new fintech tools and technology. 
    2. Learn how digital solutions create a simpler, less-intensive workflow enabling lenders to decrease turn times.  
    3. Discover why going digital and automating the origination process is crucial to continuing to serve borrowers. 

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Joe Dahleen

    SVP of Strategy and Sales, FirstClose

    Joe is a 25-year veteran of the mortgage industry who specializes in executive management, FinTech and strategic marketing. He is known for being a strong advocate of technology and an expert in leveraging the latest tech stack and automation to ensure the success of his endeavors. Mr. Dahleen has developed his skills in every aspect of modern strategic business management, including sales, software and project management, business process analysis, system design and system implementation. In regard to the mortgage lending space, he has strong in-depth knowledge of secondary marketing, loan production, and quality control procedures, including automated origination and compliance, e-signatures and e-vendor management, pre-emptive quality control and post-closing secondary fulfillment. He also has experience in appraisal management portals, digital vaulting and private label, cloud-based business models. He is uniquely qualified to lead financial services companies in efforts to radically revamp their business strategies.

    Sara Nakae

    Director of Marketing and Enterprise Sales, FirstClose

    Sara has over 15 years of experience in FinTech serving the financial services sector in realtor and agency marketing for banks and credit unions, and extensive experience in the mortgage industry working with banks, credit unions and mortgage companies to deliver award winning technology solutions and services. She has been a keynote presenter at leading industry events and conferences discussing FinTech and its impact on lenders businesses. Recently named one of 2019's Most Powerful Women in FinTech and Marketing Trailblazer, Sara has deep industry knowledge in the financial digital space. Sara is responsible for marketing execution, driving sales strategy and enterprise sales relationships.

    Landon Smith

    Executive Vice President, Client Strategy & Business Development, The Closing Exchange

    An accomplished business executive with over 25-years experience in the lender services & title industry; all aspects of the life cycle of the loan; Origination, Servicing, Default, and Lender Relations. Senior level executive management experience, including corporate board exposure. 

    Specific executive and strategic leadership experience creating B2B operations, P&L & strategic business development. Possess strong skill-sets in effectively building/managing high performing sales teams, directing product/sales growth strategy, revenue management, executive client relations and developing new lines of business to operational maturity and profitability.

  • Providing Liquidity in Times of Crisis, and Beyond

    Contains 1 Component(s) Includes a Live Web Event on 06/03/2020 at 2:00 PM (EDT)

    Financial Institutions need to offer deposit liquidity solutions that react to the changing landscape of our economy. Join this webinar to learn how you can commit to helping accountholders meet their needs for liquidity while balancing risk and exposure.

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    PRESENTER(S):

    Jeff Burton, Director, Financial & Risk Management Solutions, Fiserv

    ABOUT THE WEBINAR:

    Financial Institutions need to offer deposit liquidity solutions that react to the changing landscape of our economy. Join this webinar to learn how you can commit to helping accountholders meet their needs for liquidity while balancing risk and exposure.

    THIS WEBINAR WILL COVER:

    1. Discretionary Overdraft Limits.
    2. Accelerated Funds Availability.
    3. Deposit-Based Lending.

    TOP 3 BENEFITS TO ATTENDEES:

    1. Proactive and reactive liquidity options. 
    2. How to address current market stress while preparing for future challenges.  
    3. Providing your accountholders with tools for financial success. 

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Jeff Burton

    Director, Financial & Risk Management Solutions, Fiserv

    Jeff has as over 30 years of banking experience, has been with Fiserv since 2001 (via acquisitions), and is currently a Director within Fiserv’s FRMS Group leading Deposit Liquidity Solutions.  In this role, Jeff works closely with bank executives in product, legal, compliance, and technology responsibilities.  In addition, Jeff has also spent significant time working with regulators from a variety of agencies to help shape their understanding around products in this space.

  • An agile approach for resilient collections

    Contains 1 Component(s) Recorded On: 05/21/2020

    The COVID-19 outbreak has forced banks to confront a much sharper and a more sudden downturn. To effectively respond to this recessionary environment, financial institutions must act quickly and decisively.

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    PRESENTER(S):

    Jason W. Osborne, Global Head, Consumer Banking, Genpact
    Vikram Mahidhar, Global Head, Digital Transformation, Genpact
    Andy Efstathiou, Banking Sourcing Research Director, NelsonHall

    ABOUT THE WEBINAR:

    The COVID-19 outbreak has forced banks to confront a much sharper and a more sudden downturn. To effectively respond to this recessionary environment, financial institutions must act quickly and decisively. 

    Banks must prepare to deal with the double whammy of increased debt collections volumes and reduced call center capacity, navigate government bailouts and ensure employee safety and business continuity. At the same time, they must continue to prioritize their customers’ financial betterment. If banks fail to show much-needed empathy to affected customers at this time, they risk their reputation.

    Join Genpact and NelsonHall, as they discuss what banks must do to address imminent threats and create a more resilient collections organization.

    THIS WEBINAR WILL COVER:

    1. Why the current downturn has brought back focus on debt collections.
    2. What banks must do to navigate the recessionary environment.
    3. Immediate and long-term strategies to emerge stronger from this recession.

    TOP 3 BENEFITS TO ATTENDEES:

    1. How collections strategies will change during and post COVID-19.
    2. A three-pronged approach that banks must consider?
    3. What immediate actions banks must take?

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Jason W. Osborne

    Global Head, Consumer Banking, Genpact

    Jason W. Osborne leads Genpact’s Global Consumer Banking practice.  In this role, Jason is responsible for the establishing and maintaining Genpact’s consumer banking strategy, its business results, and the selection and management of the digital, transformation services and offerings. Jason brings significant leadership experience across consumer financial organizations.  He recently joined Genpact from Citibank where he was most recently the Head of Strategic Partnerships for Citi’s Global Retail Bank. 

    Vikram Mahidhar

    Global Head, Digital Transformation at Genpact

    Vikram is responsible for AI growth strategy and AI/ML business at Genpact, overseeing products and services that the company provides to its clients. Based in Boston, Vikram was an entrepreneur and part of the RAGE leadership team where he built the AI solutions business. RAGE was acquired by Genpact. Prior to RAGE, Vikram spent a decade at Deloitte in various leadership roles including – built advanced analytics products and services business; led digital transformation for multi-billion audit business; established strategy and operations practices in emerging markets; consulted C-suite at several Fortune 500 companies.

    Andy Efstathiou

    Banking Sourcing Research Director, NelsonHall

    Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across Banking services, including in the areas of Core Banking, Payments, Mortgages & Loans, Securities Processing. In these domains Andy covers professional services, hosting, and BPS.

  • How to Take Your Complaints Process From Good to Great

    Contains 1 Component(s) Recorded On: 05/19/2020

    As the number of challenges facing retail banks continue to rise, many organizations are committing to improve the customer experience in an effort to differentiate themselves among the competition. With customers at the heart of our business, this approach makes sense, in theory. However, the reality is that organizations often fail to keep the customer at the center of those efforts, leaving their voice unheard.

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    PRESENTER(S):

    Ian Hunt, Chief Customer Officer, Close Brothers
    Keeleigh Field, Customer Experience Designer, Close Brothers
    Eric Brown, Senior Solutions Consultant, Aptean Respond
    Stuart Held, Senior Regional Account Director, Aptean Respond 

    ABOUT THE WEBINAR:

    As the number of challenges facing retail banks continue to rise, many organizations are committing to improve the customer experience in an effort to differentiate themselves among the competition. With customers at the heart of our business, this approach makes sense, in theory. However, the reality is that organizations often fail to keep the customer at the center of those efforts, leaving their voice unheard.   

    Inadequate management of the customer experience stems from failing to capture feedback in an efficient, actionable way and lacking a true understanding of the customer’s expectations. Evidently, there’s no silver bullet. Institutions with the best complaints handling processes find their greatest success when combining empathy with actionable insights. 

    In this webinar, we’ll explore best practices for analyzing your customer journeys and discuss purpose-built tools that will ultimately help increase customer loyalty and gain new business. We’ll also hear from a leading retail banking group as they share their journey from a good complaints process to a great one, including how those changes influenced their success.

    THIS WEBINAR WILL COVER:

    1. The true value of creating an excellent customer experience.
    2. Best practices for handling both positive and negative feedback.
    3. Learnings from one leading bank about how they transformed their complaints handling experience.

    TOP 3 BENEFITS TO ATTENDEES:

    1. Learn about the difference between a good complaints process and one that will move your business forward.
    2. Obtain practical tips on how to elevate your complaints handling process.
    3. Hear about an actual bank’s experience with applying these tips and tools.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Eric Brown

    Senior Solutions Consultant, Aptean Respond

    For over a decade Eric has been helping Aptean Respond customers extract maximum value from their Respond investment. Eric has seen the complaints management industry evolve over the decade to one that is intrinsic in creating customer advocates, playing a key role in customer experience programs, and ensuring operational efficiency in the complaints and feedback management operation. Today’s complaints and feedback management operations are fundamental in customer recovery, and Eric is passionate about challenging the status quo to ensure representations at all levels within an organization.

    Stuart Held

    Senior Regional Account Director, Aptean Respond

    Stuart is a seasoned sales professional helping to erase the CX pain felt by global and mid-sized companies around the world for more than 20 years. Stuart is passionate about forming long-term business partnerships and collaborations with companies that share his passion for the continuous evolution of the customer experience and, more specifically, managing complaints. Helping customers arrive at the realization that complaints are good…is what gets him out of bed every morning.

    Ian Hunt

    Chief Customer Officer, Close Brothers

    Ian leads a team of experts in insight and analytics, experience strategy, digital design, sales excellence, automation and complaints that work to drive bank transformation. He has 14 years of experience in leading customer strategy, service design, digital and large-scale transformation projects. In 2019, Ian was voted in the top 3 global CX leaders by MyCustomer.com.

    Keeleigh Field

    Customer Experience Designer, Close Brothers

    At Close Bros., Keeleigh delivers continuous improvement projects for bank-wide complaints capability and supports experience design, channel strategies and development of customer segmentation. She has 4 years of experience working in financial services, in both customer experience and operational excellence.

  • Driving Operational Agility and Efficiency in Branch Execution

    Contains 1 Component(s) Recorded On: 05/14/2020

    To eliminate the future risk these gaps pose and to improve future branch performance, banks need more modern solutions that support greater agility and execution excellence as they emerge from this crisis and establish the new normal. These solutions must be nimble enough to improve operational execution and communications during times of disruption and deliver clear economic value in a business-as-usual operating environment.

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    PRESENTER(S):

    Jim Linn, Managing Director, Essex Lake Group
    Brian Wallace, General Manager Banking, Reflexis 
    Rohit Gupta, Managing Director, Essex Lake Group 
    Ron Wellman, Marketing Director, Reflexis (Moderator)

    ABOUT THE WEBINAR:

    Branch banking is on the front line of the COVID-19 crisis, which has created unprecedented change in nearly every aspect of our lives. For banks, those changes are likely to continue as we slowly migrate back to a “new normal” and beyond. Efficient execution and strategic change can be challenging under a normal business climate. However, this current crisis has amplified significant gaps in banking processes and tools, particularly in branch operational agility and execution effectiveness.

    To eliminate the future risk these gaps pose and to improve future branch performance, banks need more modern solutions that support greater agility and execution excellence as they emerge from this crisis and establish the new normal. These solutions must be nimble enough to improve operational execution and communications during times of disruption and deliver clear economic value in a business-as-usual operating environment. 

    In our discussion, we will review the weaknesses of the current branch staffing and execution management solutions. And we’ll present the future economic value gained by upgrading the current toolset, which can also mitigate similar risks from future disruptive events.

    THIS WEBINAR WILL COVER:

    1. Current challenges with branch execution and agility.
    2. Benefits of modern software solutions in improving branch execution.
    3. Economic drag caused by existing inefficient tools and solutions.

    TOP 3 BENEFITS TO ATTENDEES:

    1. How modern staffing tools solve the challenges posed by this crisis (and potential future events).
    2. How these same tools can power future branch transformation.
    3. The economic drivers that executives should focus on, and how these tools can power continual improvement.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Jim Linn

    Managing Director, Essex Lake Group

    Jim is Managing Director at Essex Lake Group, LLC. He is an Industry Expert and has 34 years of experience in collections and operations areas. He brings his organizational and operations perspective in guiding teams to deliver implementable results. His strong operations focus and guidance has been one of the cores of Essex data monetization approach. 

    His experience includes advising and operationally guiding Cerberus Capital Management on GMAC portfolio, and 19 years at American Express in various positions across many geographies in international card divisions. He spearheaded collections, fraud, recovery operations, new accounts and authorizations for the consumer and corporate card issuing businesses and for the merchant acquiring business at American Express. Jim holds an MBA from Indiana University and a BA from the University of Rhode Island.

    Brian Wallace

    General Manager Banking, Reflexis

    Brian Wallace joined Reflexis Systems in 2020 as the General Manager of Banking. Brian has 20-plus years of experience in developing and executing operational strategy across the technology, retail, and banking industries. Brian has delivered significant transformational initiatives to improve underperforming operations, build new capabilities, and lead change efforts to drive efficiencies and growth. 

    Brian founded and led the Branch Workforce Planning team at JPMorgan Chase, advancing their capabilities to deliver improved scheduling practices, regulatory compliance, and customer satisfaction through reduced wait times. 

    While at The Home Depot, Brian delivered several strategic initiatives, driving significant cost savings and efficiencies across store operations, supply chain, and merchandising. Brian has considerable experience in developing and implementing technology solutions to drive efficiency and improve the customer experience.

    Ron Wellman

    Marketing Director, Reflexis

    Ron is the Banking Industry Principal and Marketing Director for Reflexis, supporting the company’s efforts to grow the banking vertical. He has more than 24 years of experience in banking and developing bank software solutions. Before joining Reflexis, Ron was a Senior Director for Pegasystems and served in multiple executive roles at Citizens Bank, Bank of America, and Fleet Bank. 

    Ron has an MBA from Bentley University, with concentrations in technology and operations. He also holds dual undergraduate degrees in economics and political science from Bucknell University. He earned an executive certificate in strategy and innovation from MIT, and a graduate certificate in retail bank management from the Consumer Bankers Association, completed at the University of Virginia.

    Rohit Gupta

    Managing Director, Essex Lake Group

    Rohit Gupta is Managing Director a Essex Lake Group. He has 13+ years of experience in retail banking and the credit card industry. Specializes in numerical simulations, algorithm development, un-supervised and supervised predictive modelling by leveraging advanced mathematical techniques. Instrumental in setting up and expanding Analytics Center of Excellence for leading retail banks in US, UK and APAC regions

  • When Ransomware Strikes: The Steps To Take When Faced With A Ransomware Attack

    Contains 1 Component(s) Recorded On: 05/13/2020

    A lot of the ransomware we see is automated and we know it is part of a larger campaign, but some of the most destructive ransomware is part of a sophisticated, targeted operation. It usually happens in the middle of the night. Not necessarily because "It must be the Russians!" but because cybercriminals have fully reconnoitered your network and will initiate the encryption of your files when someone is least likely to sound the alarm. This is exactly why ransomware attacks hit on Friday afternoons and over three-day weekends. Cybercriminals need the encryption process to execute thoroughly and without interruption. Like burglars casing a home, they strike when they know they’re least likely to get caught. Monday morning at eight o'clock, you receive an urgent call from your head of IT – employees across your organization are locked out of their computers, vendors are asking why billing is interrupted, customers and members aren't able to access their accounts.

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    PRESENTER(S):

    Austin Berglas, Global Head of Professional Services, BlueVoyant
    Nayan Patel, Vice President, CyberSecurity Practice, Fiserv

    ABOUT THE WEBINAR:

    A lot of the ransomware we see is automated and we know it is part of a larger campaign, but some of the most destructive ransomware is part of a sophisticated, targeted operation. It usually happens in the middle of the night. Not necessarily because "It must be the Russians!" but because cybercriminals have fully reconnoitered your network and will initiate the encryption of your files when someone is least likely to sound the alarm.

    This is exactly why ransomware attacks hit on Friday afternoons and over three-day weekends. Cybercriminals need the encryption process to execute thoroughly and without interruption. Like burglars casing a home, they strike when they know they’re least likely to get caught.

    Monday morning at eight o'clock, you receive an urgent call from your head of IT – employees across your organization are locked out of their computers, vendors are asking why billing is interrupted, customers and members aren't able to access their accounts.

    THIS WEBINAR WILL COVER:

    1. Who should you call when your organization is hit?
    2. Who can you tell what information and when?
    3. What are the immediate steps you should (and shouldn't) take to mitigate harm to your business operations and infrastructure?

    TOP 3 BENEFITS TO ATTENDEES:

    1. What does an Incident Response team do to facilitate business recovery?
    2. Do you have stand-alone cyber insurance or perhaps a cyber endorsement to another policy?
    3. Do you know how cyber insurance can help the situation?

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Austin Berglas

    Global Head of Professional Services, BlueVoyant

    Austin comes to BlueVoyant after building and leading the Cyber Defense practice at K2 Intelligence. Prior to K2 Intelligence, he served 22 years in the U.S. Government. Austin was the Assistant Special Agent in charge of the FBI’s New York Office Cyber Branch. There, he oversaw all national security and criminal cyber investigations in the agency’s largest cyber branch and was awarded the FBI Director’s Award for Excellence in a Cyber Investigation. Prior to the FBI, Austin achieved the rank of captain in the U.S. Army.

    Nayan Patel

    Vice President Strategic Alliances, Fiserv

    Nayan Patel is responsible for finding best of breed technology partners and solutions to enable Fiserv clients to secure their technology environment and focus on their core business. Nayan currently leads the Fiserv alliance with BlueVoyant, which offers a comprehensive, state-of-the-art cybersecurity solution designed specifically for financial institutions. He has spent the previous 15 years running technology organizations in the Financial Solutions space. In his most recent role, Nayan was Vice President, Data Center Operations at Fiserv responsible for providing Core and Digital services to over 500 Banks and Credit Unions in Data Centers located across the United States and Canada. In this role Nayan was responsible for providing platform availability, performance, scalability, compliance and overall data security to over 10 million consumers of Financial Services technology.

  • Elder Financial Abuse: Best Practices for Financial Institutions for Early Detection & Timely Reporting

    Contains 1 Component(s) Recorded On: 05/07/2020

    In this insightful webinar, we discuss the scale of elder financial exploitation and outline key considerations from industry publications and guidance, including red flag indicators and best practices for reporting.

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    PRESENTER(S):

    Jim Richards, Former Top Banking Executive
    Corey Lynch, Product Expert, Verafin

    ABOUT THE WEBINAR:

    Elder financial abuse is a significant, underreported and growing issue, with devastating effects on individuals and families. Fraudsters will exploit every opportunity for their gain, including seniors’ heightened fear and isolation during the current COVID-19 pandemic. More than ever, financial institutions must be diligent in combating the exploitation of vulnerable customers.

    Early detection of red flags and timely reporting to law enforcement are critical to protecting elderly customers from financial loss. This was emphasized in the 2011 advisory from FinCEN, as well as the 2018 Joint Memorandum issued by the CFPB, the US Department of the Treasury, and FinCEN which encourages coordination among law enforcement and adult protective service agencies (APS) to combat elder financial exploitation.

    In this insightful webinar, we discuss the scale of elder financial exploitation and outline key considerations from industry publications and guidance, including red flag indicators and best practices for reporting.

    THIS WEBINAR WILL COVER:

    1. The scale of elder financial exploitation and the challenges of preventing fraud targeting senior customers.
    2. How criminals are leveraging the COVID-19 pandemic to target elderly and vulnerable customers.
    3. Potential Red Flag Indicators of elder financial exploitation from the FinCEN Advisory.
    4. Best practices for reporting elder financial exploitation, including Suspicious Activity Reporting, and contacting appropriate local and state-level agencies.

    TOP 3 BENEFITS TO ATTENDEES:

    1. Understand the scale and challenges of elder financial exploitation.
    2. Recognize FinCEN red flags for elder financial exploitation.
    3. Learn best practices for reporting elder financial exploitation.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Jim Richards

    Founder and Principal, RegTech Consulting LLC

    Jim Richards is the Principal and Founder of RegTech Consulting, a private consultancy aimed at developing the next generation of BSA/AML and financial crimes professionals, technologies, and programs.

    Prior to founding RegTech Consulting, Jim worked for almost 13 years at Wells Fargo & Co. as the BSA Officer and Global Head of Financial Crimes Risk Management. He was a founding member of the Association of Certified Anti-Money Laundering Specialists (ACAMS) Advisory Board, a three-time member of the Treasury Department’s BSA Advisory Group (BSAAG), and the author of Transnational Criminal Organizations, Cybercrime, and Money Laundering. Jim is currently working with Verafin in a role as Senior Strategic Advisor.

    Corey Lynch

    Product Expert, Verafin

    Corey has been an integral part of the Verafin team since 2014. As a Customer Due Diligence/Enhanced Due Diligence (CDD/EDD) and High-Risk Customer Management Product Manager, Corey worked closely with our customer partners to understand their unique product needs and identify areas for future product development. Currently a member of the Sales and Marketing team, Corey shares his wealth of product knowledge with potential customer partners to help them identify the best solutions for their institutions. Corey is passionate about helping Verafin customers achieve their goals and stopping financial crime.

  • Contextualizing Consumer Credit Scores and Assessing Borrower Risk Amidst Covid-19

    Contains 1 Component(s) Recorded On: 05/05/2020

    The Covid-19 pandemic has sent shock waves throughout the US economy. Lenders, lawmakers and consumers are all wondering how to mitigate the economic ramifications of the outbreak on consumer credit and lending to avoid undue financial hardship. While lawmakers have agreed on some credit protections to consumers, it may make the job harder for lenders. How are consumers thinking about their credit scores during this time? How can lenders assess borrowers accurately and make the right decisions? What other methods can be predictive of a borrower’s ability to repay? Join us as we tackle these questions.

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    PRESENTER(S):

    Jay Budzik, CTO, Zest AI

    ABOUT THE WEBINAR:

    The Covid-19 pandemic has sent shock waves throughout the US economy. Lenders, lawmakers and consumers are all wondering how to mitigate the economic ramifications of the outbreak on consumer credit and lending to avoid undue financial hardship. While lawmakers have agreed on some credit protections to consumers, it may make the job harder for lenders. How are consumers thinking about their credit scores during this time?  How can lenders assess borrowers accurately and make the right decisions?  What other methods can be predictive of a borrower’s ability to repay?  Join us as we tackle these questions.

    THIS WEBINAR WILL COVER:

    1. Consumer opinion and perception of how the Covid-19 pandemic will impact their credit scores.
    2. Summary of upcoming changes to credit score and what it means for lenders.
    3. What other features can be predictive of a consumer’s ability to repay in addition to credit scores.

    TOP 3 BENEFITS TO ATTENDEES:

    1. Find out how the financial fallout from Covid-19 is affecting American consumers’ concerns about their credit scores.
    2. Learn how different data sources are enabling lenders to get more predictive about a consumer’s ability to repay, beyond their credit score.
    3. Gain knowledge on how an expanded feature set can equip lenders to be more resilient and less reactive in economic uncertainty.

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    Jay Budzik

    Chief Technology Officer, Zest AI

    Jay Budzik is the CTO at ZestFinance, where his role is to invent new technologies, particularly in data mining and AI. He earned a Ph.D. in Computer Science at Northwestern and founded a company that brought AI-based search to enterprises. In his career, he has helped major media organizations apply AI & machine learning to expand their audiences and grow revenues, and developed systems that process tens of trillions of data points. He’s one of those people who thinks data is cool and that more data is always better.