CBA Webinars

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Maren Colon
mcolon@consumerbankers.com
202-552-6394

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  • Shaping Customers’ Banking Journeys with Trust and Engagement

    Contains 1 Component(s)

    Your customer’s ideal banking journey is being shaped by technology advancements, analytics and experiences outside of the banking industry.

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    PRESENTERS:

    Marc DeCastro, Research Director, IDC Financial Insights
    Matt Norton, Principal Consultant, FICO

    ABOUT THE WEBINAR:

    Your customer’s ideal banking journey is being shaped by technology advancements, analytics and experiences outside of the banking industry. Digital transformation is about more than just implementing a new or enhanced digital solution.  True transformation addresses these customer preferences and provides use cases that span across your organization.

    THIS WEBINAR WILL COVER:

    • Drivers facing the financial services industry today, relevant predictions, and the impact it has on overall organizational strategy 
    • Trends when it comes to the interaction customers have with financial channels and what should financial institutions be concerned about in the future. 
    • Best Practices in shaping your digital banking journey in a way that improves customer loyalty, engagement and profitability


    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Marc DeCastro

    Research Director, Consumer Banking, IDC Financial Insights

    Marc DeCastro is Research Director for IDC Financial Insights responsible for the consumer banking engagement strategy practice. Mr. DeCastro’s core research coverage includes the complete omni-experience journey for the retail customer, including branch transformation, digital product strategies, and onboarding. Based on his background covering the consumer banking space, Mr. DeCastro’s research also includes a particular emphasis on how consumer trends and habits are forming the next generation products and services that utilize current and emerging technology.

    Matt Norton

    Principal Consultant, FICO

    Matt has over 20 years of experience in credit card and personal loan banking in mature and start-up markets in the US and Spain. Matt has proven technical and operational management experience across numerous lines of business and staff management positions throughout the credit life cycle including new account origination, portfolio management and collections. At FICO, Matt is part of the Credit Risk Lifecycle Line of Business leveraging his extensive knowledge of developing and implementing strategies to improve profitability and mitigate portfolio risks.

    Previous to FICO, Matt worked at Santander, Bank of America and MBNA.  Matt is a bilingual professional with proficiency in Spanish and holds an MBA from EALDE Business School.

  • Alternative Credit Insights: The Key to Universe Expansion

    Contains 1 Component(s)

    Join ID Analytics as we explain how your institution can expand your universe of prospects without increasing your risk and optimize product offers with alternative credit data insights.

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    PRESENTERS:

    Jason Heil, Head of Credit Risk Solutions, ID Analytics

    ABOUT THE WEBINAR:

    The only constant in the consumer credit industry during the past decade was disruption. The financial crisis and new regulations forced many banks to tighten lending standards, while fintech innovation and marketplace lending provided new channels and sources of credit. In an ever-changing credit ecosystem, alternative data provides insight to help enterprises see a more complete picture of consumer behavior and creditworthiness.

    Alternative credit data provides an opportunity to serve consumer groups that fall outside the traditional credit approval process, including millennial, thin-file, and no-hit consumers and present more competitive offers to individuals with strong established credit histories.

    In today’s competitive marketplace, enterprises must cast their nets wide to stay competitive while promoting consumer credit inclusion. Join ID Analytics as we explain how your institution can expand your universe of prospects without increasing your risk and optimize product offers with alternative credit data insights.

    THIS WEBINAR WILL COVER:

    1. Trends impacting consumers ability to qualify for credit using traditional scoring methods
    2. Advantages of using alternative data to promote consumer inclusion
    3. The benefits of alternative data across the credit spectrum

    TOP 3 BENEFITS TO ATTENDEES:

    1. Expand your prospect universe, without adding risk
    2. Realize the benefits of alternative credit data insights, beyond consumer inclusion
    3. Optimize product offers to ensure maximum profitability

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Jason Heil

    Head of Credit Risk Solutions, ID Analytics

    Jason Heil is a Principal Product Manager, Credit Risk Solutions for ID Analytics with over 10 years of industry experience. In this role, Heil defines, packages, and delivers credit risk solutions for ID Analytics.

    Previously Heil worked at TransUnion where he was responsible for business development and implementation activities for their credit solutions. During his tenure at TransUnion, Heil held multiple consulting roles across the organization spanning from data acquisition and management to helping lead a team of engineers responsible for complex product rollouts and supporting key financial services clients. 

    Prior to TransUnion, Heil was responsible for strategic consulting, including business and strategy development at Hewitt Associates. Heil holds a M.A. in Banking and Strategy from University of Pennsylvania - The Wharton School, and a B.A. in Business and Finance from Western Michigan University.

  • Rewiring Customer Touchpoints using Behavioral Psychology to Drive Engagement

    Contains 1 Component(s)

    In this session, we explore value-based approaches that leverage behavioral science, effective segmentation and research to deepen engagement.

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    PRESENTERS:

    Wei Ke, Ph.D, Managing Partner, Simon-Kucher & Partners
    David Chung, Partner, Simon-Kucher & Partners

    ABOUT THE WEBINAR:

    Higher customer engagement can drive retention, referrals, revenue growth and multi-product holdings. In this session, we explore value-based approaches that leverage behavioral science, effective segmentation and research to deepen engagement. We learn the psychological principles that create "cognitive ease" and discuss product design, gamification, bundling, relationship rewards, and other advanced techniques to deepen relationships with users throughout their customer journeys. Finally, we address presentment excellence and how to turn bank online sites and mobile apps into effective touch points that can attract, retain, and cross-sell customers.

    THIS WEBINAR WILL COVER:

    • Creating enriching digital experiences using the principles of value, coherence, clarity and calibration
    • Offerings and sales processes that drive usage and sales 
    • Building deeper relationships and translating these efforts into commercial success

    TOP 3 BENEFITS TO ATTENDEES:

    • Increase customer engagement in the digital age 
    • Translate higher engagement into revenue growth and profitability 
    • Build coherent, meaningful customer journeys

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Wei Ke, Ph.D.

    Managing Partner, Simon-Kucher & Partners

    Wei Ke, Ph.D. is a managing partner at consultants Simon-Kucher & Partners. He is a behavioral economist and pricing expert who advises leading financial institutions on their product development, marketing and sales strategies. Wei is a frequent speaker at banking and fintech conferences, and is regularly published and quoted in leading news outlets including American Banker, BAI Banking Strategies, Bank Accounting & Finance, CFO magazine, Mortgage Finance Gazette and The Wall Street Journal. Wei received a Ph.D. in Decision, Risk, and Operations from Columbia Business School, and a B.Sc. in Electrical Engineering & Applied Mathematics, summa cum laude, from Columbia University.

    David Chung

    Partner, Simon-Kucher & Partners

    David Chung is a partner at consultancy Simon-Kucher & Partners. David is an expert in developing B2B product and pricing strategies, product portfolios, price models, value communication, and B2B negotiation strategies for banks and financial institutions. David received an MBA from Duke University Fuqua School in Business specializing in Marketing Strategy and Finance, and a BS in Chemical Engineering & Economics from Columbia University in the City of New York.

  • Risk and Control Self-Assessments (RCSAs): Putting it all Together

    Contains 1 Component(s)

    This webinar will cover who does what in the RCSA process, including who is responsible and who is accountable.

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    PRESENTERS:

    Lynn Woosley, Engagement Director, Treliant, LLC
    Janet Hale, Senior Director, Treliant, LLC
    Tim Stokes, Director, Treliant, LLC

    ABOUT THE WEBINAR:

    • Who does what in the RCSA process –  who is responsible and who is accountable
    • Identification of key stakeholders within processes
    • Process mapping and understanding 
    • Identification of key objectives and associated risks
    • Writing meaningful and impactful risk statements – the what, how, result, and why
    • Identification of controls and their attributes (method, frequency, maturity, etc.)
    • Effective articulation of controls in an RCSA
    • Quantitative versus qualitative aspects in methodology
    • Reducing subjectivity 
    • What to do with an RCSA once its complete – who are the consumers and what do they want or need
    • RCSA maintenance and upkeep

    THIS WEBINAR WILL COVER:

    1. Roles and responsibilities
    2. Components of a risk assessment
    3. Proper writing of risk statements and control descriptions
    4. Risk and control scoring methodology

    TOP 3 BENEFITS TO ATTENDEES:

    1. Gain clarification of the roles and responsibilities from the first line of defense to the boardroom 
    2. Learn to write effective risk statements and control descriptions
    3. Explore RCSA scoring methodologies

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Lynn Woosley, CRCM

    Engagement Director, Treliant, LLC

    Lynn Woosley is an Engagement Director with Treliant, LLC.  She is a seasoned executive with extensive risk management experience in regulatory compliance, consumer and commercial credit risk, credit and compliance risk modeling, model governance, regulatory change management, acquisition due diligence, and operational risk in both financial services and regulatory environments.

    Over the last two decades, Lynn has held leadership positions including Senior Vice President and Fair and Responsible Banking Officer; Group Vice President for Wholesale Transaction Modeling; and First Vice President for Portfolio Management within the Enterprise Risk Management division of a top 10 bank.  Prior to joining the private sector, Lynn served as Senior Examiner and Economist at the Federal Reserve Bank of Atlanta.  

    With strong knowledge and experience across multiple risk disciplines, Lynn has been a featured speaker for numerous banking, compliance, and CRA conferences across the country. Lynn has authored several articles and presentations on financial institution risk management and consumer protection issues.  She has also developed training materials related to fair lending, fair housing, UDAAP, credit risk management, credit scoring, and consumer protection topics.

    Lynn holds a BBA and an MBA from Middle Tennessee State University and an MS Finance from Georgia State University.  She is a Certified Regulatory Compliance Manager and a Commissioned Examiner of the Federal Reserve System. Lynn has also served as both Chair and Vice-Chair of the Consumer Bankers Association’s Fair and Responsible Banking Committee.

    Janet Hale, CRCM

    Senior Director, Treliant, LLC

    Janet Hale, Senior Director with Treliant, is a seasoned executive with regulatory compliance experience in both the public and private sectors. Janet advises on the consumer-focused areas of risk, including mortgage origination and servicing, fair lending, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), the Servicemember Civil Relief Act (SCRA), and Flood Disaster Protection Act (FDPA). She has compliance experience in enterprise risk management, regulatory exam supervision, regulatory change execution, third-party risk management, and complaint review and trending analysis. 

    Most recently, Janet led an engagement supporting a large financial institution with the successful implementation of the TILA-RESPA Integrated Disclosures (TRID) rule. The engagement encompassed compliance guidance regarding the application of a new loan origination system, as well as oversight of testing protocols including a testing plan and scripts. Janet also participated in several fair lending reviews, providing redlining analyses and documentation subsequently submitted in support of effective and comprehensive fair lending risk management systems, resulting in positive fair lending regulatory examinations.

    Prior to joining Treliant, Janet held senior leadership positions with KeyBank, including Vice President, Compliance and Operational Risk Manager for the bank’s Consumer Banking Division, as well as Senior Compliance and Community Reinvestment Act (CRA) Manager for a KeyBank affiliate. At KeyBank, she directed the compliance functions supporting consumer lending, credit cards, mortgage origination and servicing, collections, deposits, product development, and marketing. She also participated on KeyBank’s Compliance Risk Committee and Fair Lending Committee, and she chaired the bank’s Flood Governance Committee. Janet began her 20 year career as an Examiner with the Office of the Comptroller of the Currency (OCC) participating in safety and soundness as well as compliance examinations. Following her time with the OCC, she worked in the Treasury Department of a large regional financial institution. She later joined a well-established legal firm to launch a compliance consulting practice. 
     
    Janet holds an MBA from John Carroll University and a BSBA in Finance from Miami University. She is also a Certified Regulatory Compliance Manager (CRCM).

    Timothy J. Stokes, CRCM

    Director, Treliant, LLC

    Tim Stokes is a Director at Treliant with nearly 20 years of experience in the financial services industry. He specializes in building and optimizing comprehensive compliance management programs for financial institutions of varying sizes. His extensive regulatory knowledge covers both bank lending and bank deposit regulations. Areas of expertise include risk assessment and mitigation; process review and improvement; fair lending; Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), the Bank Secrecy Act and Anti-Money Laundering (BSA/AML); and the Community Reinvestment Act (CRA). 

    At Treliant, Tim has been advising large banks on fair lending and UDAAP risks, including conducting comprehensive fair lending and UDAAP risk assessments, reviewing and enhancing existing policies and procedures, fostering and improving cross-channel relationships, and leading work stream initiatives to mitigate fair lending and UDAAP risk. He has also been instrumental in assisting clients with developing innovative customer service initiatives while remaining compliant with applicable laws and regulations.

    Prior to joining Treliant, Tim worked with large banks, community banks, and credit unions. He has built comprehensive compliance programs from the ground up, performed compliance and risk assessments of existing programs, conducted transaction testing, and developed or enhanced policies and procedures. He also served as Chief Compliance Officer for a community bank with $3.5 billion in assets, where he oversaw the day-to-day operations of the compliance program, interfaced with regulators, and periodically reported the program’s status to the board of directors.

    Additionally, Tim served as a Senior Regulatory Liaison with the Financial Crimes Enforcement Network (FinCEN), where he worked with the prudential regulatory agencies to assist with identifying and resolving BSA/AML related issues occurring at financial institutions under their purview. He was also instrumental in the BSA e-filing initiative and the rollout of the new FinCEN Suspicious Activity Reporting (SAR) and Currency Transaction Reporting (CTR) forms, including co-presenting the two FinCEN webinars regarding their proper use and completion.

    Tim holds a BS in Psychology from the University of Houston. He is also a Certified Regulatory Compliance Manager (CRCM).

  • Meeting Mass-Market Demand for Short-term Loans

    Contains 1 Component(s)

    New research conducted by SourceMedia Research/American Banker and commissioned by Fiserv, highlights consumers’ need and desire for better short-term lending options from their financial institutions.

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    PRESENTER:

    Jeff Burton, Product Line Manager, Liquidity Solutions and SmarterPay

    ABOUT THE WEBINAR:

    New research conducted by SourceMedia Research/American Banker and commissioned by Fiserv highlights consumers’ need and desire for better short-term lending options from their financial institutions. According to the results, nearly 75% of respondents need to access emergency funds at least once a year and 33% or less are satisfied with current options such as overdraft and payday loans.

    Banks are in a unique position to serve their customers by offering them reliable and affordable options that tie in with other day-to-day service offerings like checking and savings accounts. This could be of particular benefit to Millennial consumers, who show special interest in short-term loan options, according to survey findings.

    Join us for this one-hour educational live web event, during which our panel will discuss:
    • Consumer needs and uses for short-term loans
    • Consumer interest in different loan options and pricing
    • Considerations for banks related to short-term loan products

    Don’t miss this opportunity to learn more about an important financial need your customers are facing, and how your institution can help meet this need while driving revenue growth.


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    Jeff Burton

    Product Line Manager, Liquidity Solutions and SmarterPay

    Jeff has as over 30 years of banking experience and has been with Fiserv since 2001 (via acquisitions) and is currently a Product Line Manager within Fiserv’s FRMS Group, leading deposit liquidity solutions including SmarterPay and Relationship Advance.  In this role, Jeff works closely with bank executives with line of business, product, legal, compliance, and technology responsibilities.  In addition, Jeff has also spent significant time working with regulators from a variety of agencies to help shape their understanding around products in this space.  Prior to joining Fiserv, Jeff worked for 9 years at Ernst & Young within their National Banking Practice with a focus on consumer finance and credit card.

  • The Digitalization of Banking: A Threat or Promise?

    Contains 1 Component(s)

    From the proliferation of fintechs to elevated customer expectations – digital disruption is occurring at every level in the banking industry. The speed with which customers embrace new touchpoints and service models is only getting faster, blindsiding traditional banks that struggle to adapt.

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    PRESENTERS:

    Vance Clipson, Senior Principal, Industry Solutions, Nuance Communications, Inc.
    Brian Moore, Senior Principal, Industry Solutions, Nuance Communications, Inc. 

    ABOUT THE WEBINAR:

    Digital disruption is occurring at all levels of the banking industry. The speed with which customers have embraced new touchpoints and service models is accelerating, blindsiding many financial services institutions as they struggle to adapt.

     While some banks view the move from in-person interactions as a threat, forward-thinking banks are embracing the digitalization trend and reaping the rewards: higher customer satisfaction and loyalty, improved security and reduced cost-to-serve.

    Join us for this Webinar for an in-depth look at the challenges and technology advancements driving digital disruption in the banking industry. You’ll learn:

    • How evolving consumer preferences are re-shaping the modern banking experience across all generations
    • Best practices for applying automation, artificial intelligence and human assistance throughout the customer journey 
    • How virtual assistants, biometrics, messaging, conversational IVR and other technology advancements deliver personalized banking experiences that are easy, effortless and secure
    • Real-world examples of leading banks that are reaping the customer experience and cost reduction benefits of digital-first service models 

     Don’t miss out – register today!


    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Vance Clipson

    Senior Principal, Industry Solutions, Nuance

    At Nuance, Vance focuses on vertical-specific marketing and strategy. He brings 25 years of experience translating industry needs and data into market strategy and programs for Milliman, PacifiCare Health Systems and other companies. Vance earned a B.A. from the University of Washington and a M.B.A. from the University of Notre Dame. 

    Brian Moore

    Senior Principal, Industry Solutions, Nuance

    At Nuance, Brian advises clients on customer experience, collections strategy and regulatory compliance. He’s been applying technology to the challenge of improving business results and customer satisfaction for over 30 years. Brian is a frequent speaker at industry events and author for publications including Bank Innovation, Mortgage Banking and Servicing Management. 

  • Improving Your Account Opening Process with Data and Analytics

    Contains 1 Component(s)

    Regardless of where the account opening process begins and ends, convenience and speed play a large role in your customers’ experience and their banking relationship in the long run. In order to improve customers’ account opening experience, banks need to take a multi-channel process approach. Benchmarking and improving your account opening process using data, analytics, and industrial engineering principles can deliver significant benefits – more engaged and loyal customers, more productive bankers, and more efficient and profitable retail delivery.

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    PRESENTERS:

    Randy Ross, Executive Vice President, Kiran Analytics
    Tom McDermott, Co-Founder & Managing Partner, Inver Consulting Group

    ABOUT THIS WEBINAR:

    Regardless of where the account opening process begins and ends, convenience and speed play a large role in your customers’ experience and their banking relationship in the long run.

    In order to improve customers’ account opening experience, banks need to take a multi-channel process approach. Benchmarking and improving your account opening process using data, analytics, and industrial engineering principles can deliver significant benefits – more engaged and loyal customers, more productive bankers, and more efficient and profitable retail delivery.

    THIS WEBINAR WILL COVER:

    • Why improving your account opening process matters 
    • Comparison of key differences in branch and digital account opening 
    • Benefits of the multi-channel approach for customers and your bank
    • How analytics and proven banking process improvement methods can help

    TOP 3 BENEFITS TO ATTENDEES:

    • Learn how your bank can improve the efficiency and effectiveness of your current account opening process with analytics
    • Find out about the methods for assessing where you stand compared to industry benchmarks 
    • Gain insights from experts who work closely with banking executives, retail delivery strategists, and branch transformation leaders

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Randy Ross

    Executive Vice President, Kiran Analytics, Inc.

    Randy Ross leads global client management and business development for Kiran Analytics. His career has focused on delivering breakthrough results to financial services companies spanning the areas of payments, marketing services, operations, customer management, change management, workforce management, and technology. Leading the teams that deliver Kiran's predictive analytics driven branch transformation solutions, his central focus includes talent acquisition, workforce management, customer experience, and resource optimization.

    Randy has been a frequent speaker in Retail Banking and Banking Analytics conferences.

    Tom McDermott

    Co-Founder & Managing Partner, Inver Consulting Group

    Tom McDermott leads the advisory practices of Inver Consulting Group, a financial services consulting firm based in Atlanta, Georgia. He has over 25 years financial services experience in senior level roles with both large and small banks.  His early career roles focused on multi-dimensional profitability systems and analysis.  His senior management roles at Washington Mutual and Chase involved Corporate Planning, Network Strategy, and Market Leadership. His innovation leadership continued at SunTrust with initiatives such as Omni Channel banking, mobile deposits, digital sales, Image Enabled ATM’s, Video Teller “Teller Connect” and the Technology branch.  Tom also ran SunTrust’s Retail Sales function, developing a custom needs-based sales process.

    Tom has been a frequent speaker at numerous Retail Banking conferences on Omni Channel Strategy and Network Optimization.

  • Does The Average Digital Banking User Really Know What They Want

    Contains 1 Component(s)

    The panel will explore how continuing consumer dissatisfaction with their digital experience in financial service is being impacted by a convergence of innovation.

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    PRESENTERS:

    Heather Sugg – William Mills Agency – Moderator
    Jeff Marshall – CTO, D3 Banking Technology
    Ken Paterson – Research Director, Mercator Advisory Group
    Micheal Carter – EVP, Digital Banking, Strategic Resource Management

    ABOUT THE WEBINAR:

    Though most likely apocryphal, Henry Ford is purported to have said, ""If I had asked people what they wanted, they would have said faster horses." 

    Recent Harris/Nielsen research exploring consumer satisfaction with their experience using online and mobile banking shows ongoing dissatisfaction with the digital experience offered by financial institutions. It may be time to ask “Does the digital banking consumer really know what they want?”

    Ken Paterson, Director, Customer Interaction Advisory Service at Mercator, Jeff Marshall, CTO, D3 Banking Technology and Michael Carter, EVP, Digital Banking, Strategic Resource Management will offer some possible answers to this question.  

    In addition, the group will discuss how the convergence of innovation - e.g., voice-driven interfaces, biometrics and artificial intelligence – will shape the way financial services are provided to consumers in the future and what financial institutions can do today to prepare.

    THIS WEBINAR WILL COVER:

    1. The results from a proprietary survey by a national research firm on consumer satisfaction with online and mobile banking.
    2. The manner in which these findings can be integrated into the digital banking strategies of financial institutions in order to position themselves for coming innovations.  
    3. The instance where the convergence of technology with consumer expectations could radically transform the digital experience of the end user.

    TOP 3 BENEFITS TO ATTENDEES:

    1. Access to some of the most recent data concerning how consumers view the online and mobile banking services of their financial institutions.
    2. Insights into how this data can point beyond the boundaries of today’s digital banking strategies toward a radically different future for such services.
    3. Input on how financial institutions can integrate emerging technologies into the digital banking strategies to achieve a competitive advantage now and in the future.
    4. Attendees of the webinar will receive an executive summary of the research as well as any presentation material used.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Heather Sugg (Moderator)

    William Mills Agency

    Jeff Marshall

    CTO, D3 Banking Technology

    Ken Paterson

    Research Director, Mercator Advisory Group

    Michael Carter

    EVP, Digital Banking, Strategic Resource Management

  • Recent Innovations in Credit Scoring: Hype or Help?

    Contains 1 Component(s)

    Join FICO® Score expert Ethan Dornhelm and mortgage industry expert Tom Parrent as they delve into the latest topics of interest in credit risk scoring.

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    PRESENTERS:

    Ethan Dornhelm, Vice President, Scores and Predictive Analytics, FICO
    Tom Parrent, Quantilytic 

    ABOUT THE WEBINAR:

    Join FICO® Score expert Ethan Dornhelm and mortgage industry expert Tom Parrent as they delve into the latest topics of interest in credit risk scoring.  Ethan will cover recent FICO research aimed at quantifying the incremental value of trended credit bureau (CB) data on margin to static CB data in predicting credit risk. Ethan will also highlight findings from a study examining the pros and cons of developing “FICO® Score” via state-of-the-art machine learning techniques, including neural nets and gradient boosted trees.

    Tom Parrent will share his insights into the risks and opportunities that new scores pose for expanding access to credit in the mortgage space. Tom will share analysis that concludes relatively few new qualified mortgage borrowers will emerge from new scoring methodologies. He will also discuss the risk of a dangerous “race to the bottom” that could result from some of the expanded scoring options currently under consideration by FHFA.

    THIS WEBINAR WILL COVER:

    1. Use of trended CB data for credit risk assessment 
    2. Use of machine learning techniques in the development of broad-based credit risk scores
    3. Risks and opportunities in expanding mortgage credit via new scores

    TOP 3 BENEFITS TO ATTENDEES:

    1. Independent insights into the incremental benefit of trended CB data
    2. Deeper understanding of the benefits and challenges presented by the use of modern machine learning techniques in credit risk modeling.
    3. Insight into FHFA scoring proposals


    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Tom Parrent

    Principal, Quantilytic

    Tom has deep executive experience across multiple specialties in financial services.  His particular strengths include risk management, quantitative analysis, process improvement and behavioral economics.  Parrent has served as Chief Risk Officer at three major mortgage firms and has extensive experience in government, rating agency and regulatory relations, crisis management and innovative statistical analysis.  He has a Bachelor’s degree in Economics from Princeton University and an MBA in Finance and Statistics from the University of Chicago.  

    Parrent served most recently as Chief Risk Officer at United Guaranty.  He managed all aspects of risk management as well as internal audit.  He was instrumental in establishing several unique capital markets risk sharing transactions.  He was also deeply involved in the sale of United Guaranty from AIG to Arch Capital Group.

    Parrent was brought into Genworth US Mortgage Insurance as Chief Risk Officer just as the financial crisis was beginning.  He played a pivotal role in bringing the mortgage insurance industry back under control with sweeping changes in credit policy and pricing that were swiftly adopted by competitors.  His state of the art models and careful management of credit exposures and rating agency relations were keys to Genworth’s survival.    Parrent also served for several decades at a variety of major financial services firms.

    Ethan Dornhelm

    Vice President, Scores and Predictive Analytics, FICO

    Ethan Dornhelm, Vice President, FICO Scores and Predictive Analytics, leads the research and analytic development of FICO® Scores globally. Ethan is responsible for enhancing the predictive power of the core product line as well as researching alternative data sources, emerging analytic methodologies and machine learning techniques in the development of new scoring products.

    Ethan has spent much of his 17 years at FICO supporting the technical development, maintenance and analytic support of FICO® Scores in North America. Prior to FICO, Ethan served as a Director in the credit risk management group at American Express. Focused on underwriting strategies in the consumer card business, he evaluated and utilized new data sources for consumers with limited credit history. Ethan has a  B.S. in management science/operations research from UC San Diego.  Read Ethan’s blogs here: http://www.fico.com/en/blogs/author/ethan-dornhelm/

  • From Insights to Action: The Retail Lending Lessons in Your Facebook Feed

    Contains 1 Component(s)

    Just like most banks, companies such as Google, Facebook, and Amazon have collected vast stores of data about consumer financial behavior. The difference is that these companies have unlocked that data to drive meaningful, context-centric customer interactions and build empires.

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    PRESENTER:

    Rutger van Faassen, VP of Lending Nomis Solutions

    ABOUT THE WEBINAR:

    Just like most banks, companies such as Google, Facebook, and Amazon have collected vast stores of data about consumer financial behavior. The difference is that these companies have unlocked that data to drive meaningful, context-centric customer interactions and build empires. Despite their deep customer relationships, many banks struggle to apply their insights about consumer needs and preferences with real-time, targeted customer communication and offers, often because they are constrained by complex legacy systems and approaches. This challenge becomes even more menacing as consumer platform companies signal their interest in financial services. 

    How can banks turn data-derived insights into pro-active customer engagement strategies that align with changed consumer expectations and prevent loss of market share to non-traditional market disruptors? This session provides actionable advice for creating a streamlined infrastructure that connects central data analytics and in-the-moment customer interactions. Attendees will be presented with a fresh approach to pricing and offers that allows banks to leverage both hard-data analytics and their relative advantage in “soft” data gained through human interactions to deliver outstanding responsiveness to the right customer with right product at the right time, and in the right channel.

    THIS WEBINAR WILL COVER:

    1. An in-depth illustration of the difficulties facing retail lenders in integrating analytics in a proactive way into their product offerings to customers, including the threat posed by platform companies.
    2. A step-by-step guide for overcoming the challenges of legacy systems to produce more pro-active, intelligent, and relevant communication to deliver context-centric product offers at the right price.
    3. An overview of the criteria that comprise an advanced pricing platform (APP) that leverages the best features of the platform companies’ use of hard data in conjunction with banks’ deep customer relationships to revolutionize the value banks generate for their customers

    TOP 3 BENEFITS TO ATTENDEES:

    1. Improve business processes, communications, and customer experience by combining pricing science, data analytics, and banking best practices.
    2. Outperform retail lenders through insight into platform companies’ current and likely inroads in financial services and how lenders should prepare.
    3. Learn how to not only effectively compete against the platform companies, but steal significant market share from laggard banks by leverage incumbent relationships, data, expertise, and technology usually associated with platform giants.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Rutger van Faassen

    Vice President of Lending, Nomis Solutions

    As VP of Lending, Rutger works with clients to implement best-in-class pricing and profitability management tools and business processes. He brings broad experience in international retail lending to Nomis clients. 

    Prior to joining Nomis in 2008, Rutger was a Vice President at ABN AMRO Mortgage Group responsible for strategy definition for Correspondent Lending. During his ten years at ABN AMRO Rutger was also responsible for setting up mortgage businesses in different European markets. 

    At Nomis, Rutger has successfully been helping lenders globally implement price optimization solutions that generate proven benefits.