CBA Webinars

CBA Team Contact

Jake Fowler
jfowler@consumerbankers.com
202-552-6377

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  • How BMO enhanced marketing decision-making with automated research

    Contains 1 Component(s) Recorded On: 03/31/2021

    BMO is one of the top banks in North America, and this means they run a lot of campaigns at a fast pace. Their marketing team prioritizes being customer-centric, which means they require data to be in-tune with customer needs and preferences. However, they were experiencing some inefficiencies in their research process.

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    PRESENTER(S):

    Raj Manocha, CEO of Methodify by Delvinia

    ABOUT THE WEBINAR:

    BMO is one of the top banks in North America, and this means they run a lot of campaigns at a fast pace. Their marketing team prioritizes being customer-centric, which means they require data to be in-tune with customer needs and preferences. However, they were experiencing some inefficiencies in their research process. In this session, Methodify by Delvinia CEO Raj Manocha will discuss the specific challenges BMO’s marketing team was facing, and how they partnered with Methodify by Delvinia to find solutions and provide marketers with the data they needed at a speed required to deliver great customer experiences in an agile fashion

    THIS WEBINAR WILL COVER:

    • How BMO overcame research inefficiencies by standardizing their approach across teams, with common/repeatable tests readily available.
    • Ways that virtualization and AI are able to democratize, repurpose and share data across the organization.
    • How BMO was able to embed ResearchTech into their marketing process to access real-time insights at the speed of business.

    TOP 3 BENEFITS TO ATTENDEES:

    • Learn how another financial institution implemented research technology.
    • See how research technology can help democratize data.
    • Understand how better access to reliable data can improve decision making.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Raj Manocha

    CEO, Methodify by Delvinia

    Raj Manocha is the CEO of Methodify by Delvinia. He played a pivotal role in developing Methodify, an automated research platform, in leading the international expansion of the company’s data collection services. He leads the continued development and growth of Methodify to become the operating system of market research. Raj is Chair to the Board of the International Chapter of the Insights Association. He is also on the Advisory Board of the Master of Science in Marketing Research Program (MSMR) at Michigan State University.

  • How MetaBank Leveraged AI to Streamline Marketing Compliance and Maximize Resources - A Real-world Example

    Contains 1 Component(s) Recorded On: 02/09/2021

    Join us to learn how MetaBank is approaching the review of marketing assets with their pre-paid card partners and how even in a heavily regulated environment you can lean in with a growth mindset.

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    PRESENTER(S):

    Jennifer Warren, SVP-Partner Services & Delivery, MetaBank
    Arindam Choudury, Vice President, Banking & Capital Markets Head, Insights & Data, Capgemini
    Rab Govil, CEO, Naehas

    ABOUT THE WEBINAR:

    Financial institutions are tuning into digital transformation and technologies like AI and Machine Learning as an imperative to improve the customer and partner experience and achieve greater speed to market with new products and services.  Faced with over 58,000 pages of new regulatory guidance published just last year, marketing and compliance teams are struggling to realize the agility promised by new technology.  What’s more, the marketing review and compliance processes are fraught with deep fractures between the systems, people and outside vendors.

    THIS WEBINAR WILL COVER:

    • Industry Insights from the frontlines in marketing compliance best practices
    • How Metabank leveraged AI as a strategic weapon to streamline marketing compliance and optimize teams
    • Best Practices in technology, people and processes to reduce the friction and the costs in marketing compliance

    TOP 3 BENEFITS TO ATTENDEES:

    • Hear how new technologies like AI are being leveraged as a tool for growth and not as a replacement of people
    • Learn how to get to market faster without compromising the goal of 100% accuracy.
    • Takeaway best practices for how to embrace change management within your organization to enable new technology.

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    Jennifer Warren

    MetaBank

    Jenn Warren serves as SVP, Partner Services and Delivery for MetaBank, a leading provider of innovative financial solutions for consumers and businesses in underserved niche markets. She has 16 years of experience in public and private Accounting, Banking Risk Management, Compliance and Operations. Jenn graduated with a BA, Accounting from Luther College and resides in Sioux Falls, SD.

    Arindam Choudury

    Vice President, Banking & Capital Markets Head, Insights & Data, Capgemini

    Arindam is a Data & Technology Executive with 20+ years of experience in the financial services industry. He leads Capgemini’s Insights & Data Practice for Banking and Capital Markets.

    As a hands-on leader, Arindam excels in conceptualizing, creating and advocating transformation solutions to his clients that leverage the advances in AI, Big Data & Cloud technologies to deliver tangible business benefits. Arindam also believes that Data and Analytics lie at the heart of Digital Transformation and is responsible for evangelizing this belief to his clients.

    Rab Govil

    CEO, Naehas

    Rab Govil is the CEO and founder of Naehas, an industry customer experience cloud purposely built for regulated industries. Top financial institutions use the Naehas platform to execute personalized offers flawlessly. Rab has an MS from Rochester Institute of Technology in Computational Imaging where he was a President’s scholar. Rab also is a founding board member of AI4ALL (www.ai-4-all.org).

  • Synthetic IDs, A Fresh Take on Fake

    Contains 1 Component(s) Recorded On: 01/28/2021

    Join a panel of your peers as we have an open discussion on frustrations, misconceptions and fresh strategies surrounding the fight against Synthetic ID fraud.

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    PRESENTER(S):

    Lisa Hatzenbeller, Financial Crimes Consultant, Wells Fargo
    Rick Cooney, Director of Fraud Strategy, Axcess Financial
    J’Amy Colburn, Senior VP of Sales, Innovis
    Lisa Wolkenfeld, Director of Product Development,
    Innovis

    ABOUT THE WEBINAR:

    The widespread issue of synthetic ID fraud continues to proliferate our industry, with lenders scratching their heads as they not only try to solve the problem, but even to consistently define it. Since this type of fraud leverages the long game and often looks “clean” at point of application, how can we spy on the fraudsters as they build up their fake identity, to stop them short of busting out with a large sum?

    Join a panel of your peers, including Lisa Hatzenbeller (Financial Crimes Consultant) of Wells Fargo and Rick Cooney (Director of Fraud Strategy) of Axcess Financial as we have an open discussion on frustrations, misconceptions and fresh strategies surrounding the fight against Synthetic ID fraud.

    THIS WEBINAR WILL COVER:

    • Complexity, frustrations, and misconceptions of the Synthetic ID problem.
    • The pros and cons of the electronic Consent Based SSN Verification Service (eCBSV) effort, and how long it will take to have true impact on synthetics.
    • Fresh strategies to target the most questionable identities while having minimal impact on good customers.

    TOP 3 BENEFITS TO ATTENDEES:

    • Understand challenges and common misconceptions regarding Synthetic IDs.
    • How to strengthen your Synthetic ID strategy.
    • Explore innovative ways to identify Synthetic IDs throughout the customer lifecycle.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Lisa Hatzenbeller

    Business Support Consultant, VP, Wells Fargo

    Lisa Hatzenbeller is a Business Support Consultant with over 20 years of experience working with Wells Fargo. Her primary area of focus is working to mitigate risk, reduce fraud, and propose any new fraud initiatives or process enhancements in the Personal Lending space. 

    Rick Cooney

    Director of Fraud Strategy, Axcess Financial

    Rick’s career in the financial services industry has spanned thirty-eight years. After beginning with Household International in 1982 where he led Bank Security and Fraud Investigations, Risk held positions of increasing scope at Citi Bank, Dell Financial Services and Synchrony Bank. During his tenure as Synchrony Bank’s fraud leader, he was a member of the Mastercard Fraud Advisory Council and the Credit Card Fraud Control Roundtable where he was involved with an industry coalition that developed legislation to allow automated real time access to Social Security Administration data to help combat Synthetic Fraud. 

    In 2018 Rick retired from Synchrony Bank and joined Axcess Financial as Director of Fraud Strategy. In his current role he’s focused on developing a versatile Identity Fraud Management Platform with some of the leading fraud companies in the industry.

    J’Amy Colburn

    Senior Vice President of Sales, Innovis

    J’Amy leads an enthusiastic team committed to helping financial institutions solve problems and expand their footprint using Innovis data. FailSafe®, Innovis’ multi-layer authentication suite, was created with the intentional sharing of trends, analytics, and ideas between financial institutions and the team at Innovis.

    Lisa Wolkenfeld

    Director of Product Development, Innovis

    Lisa carries 30 years industry experience, with 15 years working on the lending side and 15 on the Credit Reporting Agency side. As Director of Product Development Lisa leads a team of data scientists in researching and building data-driven solutions for financial institutions. These solutions focus on identity verification, fraud reduction and credit risk management. 

  • The Myths and Realities of STIR/SHAKEN for Inbound Call Centers

    Contains 1 Component(s) Recorded On: 01/21/2021

    STIR/SHAKEN is a set of standards designed to reduce spoofing of phone numbers by enabling phone networks to use digital signatures to document the legitimacy of phone calls. This capability is scheduled to be in place by mid-2021.

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    PRESENTER(S):

    Lance Hood, Senior Director of Inbound Authentication, Neustar

    ABOUT THE WEBINAR:

    STIR/SHAKEN is a set of standards designed to reduce spoofing of phone numbers by enabling phone networks to use digital signatures to document the legitimacy of phone calls. This capability is scheduled to be in place by mid-2021.

    For call centers, the question is whether STIR/SHAKEN can also help businesses reduce threats from criminal use of spoofed calls to help take over customer accounts. The answer is “yes,” but with some significant caveats and limitations.

    In this webinar, you’ll learn from call center and technology experts how to use STIR/SHAKEN, and why it is not a panacea for caller authentication:

    • An overview of how STIR/SHAKEN works
    • Where it will (and will not) help call centers in combating account take-over attempts
    • Tips for getting access to STIR/SHAKEN data from your telephone carrier Best practices for using STIR/SHAKEN when it arrives

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Lance Hood

    Senior Director of Inbound Authentication, Neustar

    Lance is responsible for Inbound Authentication products at Neustar. He joined TRUSTID, a subsidiary of Neustar, Inc., in 2017 and helped establish the company as the market leader in pre-answer call center authentication leading to the company’s acquisition by Neustar in January 2019. He has over 20 years of marketing experience spanning technology, healthcare and security markets. Before joining TRUSTID he led marketing for GetInsured and Array Health. Prior to this, he led product marketing at EDI leader Edifecs and held multiple executive positions at security vendor Epok. He holds a Bachelor of Business Administration in Marketing from the University of Puget Sound and a Master of Business Administration in Finance from the Foster School of Business, University of Washington.

  • Interest Rate Gravity: How Rates (not Coronavirus) Defined Lending in 2020

    Contains 1 Component(s) Recorded On: 12/15/2020

    Join our very own Princeton economist, Rene Segura, as he guides us through a year-in-rateview as we re-visit industry rates across Auto, Home Equity, Mortgage, and Personal Loans to help answer how borrowers (and lenders) are shifting behaviors in this environment; and what signs that may give us for what’s to come in 2021.

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    PRESENTER(S):

    Rene Segura, Head of Consumer Lending, FBX

    ABOUT THE WEBINAR:

    Interest Rates in all shapes and forms take center stage in this webinar. With rates at all-time lows and unemployment at all-time highs, the problem everyone in the financial services space has been dealing with is how borrowers and competitors have shifted their behaviors and strategies to adjust to this new normal. As Warren Buffett once said: “Interest rates are to asset prices what gravity is to the apple. When there are low interest rates, there is a very low gravitational pull on asset prices.” How have rate movements by the Fed and financial institutions driven changes in the value placed on lending both from a borrower’s and lender’s point of view? 

    Join our very own Princeton economist, Rene Segura, as he guides us through a year-in-rateview as we re-visit industry rates across Auto, Home Equity, Mortgage, and Personal Loans to help answer how borrowers (and lenders) are shifting behaviors in this environment; and what signs that may give us for what’s to come in 2021.

    THIS WEBINAR WILL COVER:

    • What the last 9 months of interest rates tell us about financial services and lending in general.
    • How coronavirus and interest rates have directly and indirectly impacted borrower behaviors in relation to debt, lending, and risk.
    • What, if anything, can we expect as we enter 2021.

    TOP 3 BENEFITS TO ATTENDEES:

    • Learn about the overarching industry rate trends related to financial services products.
    • Understand the cross-product impact of rates on borrowers and how businesses can manage that impact.
    • Find out how to improve and optimize your Interest Rate strategies.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Rene Segura

    Head of Consumer Lending, FBX, an Informa Financial Intelligence company

    Rene Segura leads FBX’s Consumer Lending division covering Auto, Credit Card, Home Equity, Personal, and Small Business Lending data and analytics. Over the years, Rene has led analytics and product teams across Auto, Home Equity, Mortgage, and Personal Lending. Prior to joining IFI, Rene managed data analytics for Financial Services at Capital One supporting Compliance, Operations, Sales, and Servicing, as well as Margin Management for their Home Loans division. Rene graduated with degrees in Economics and Computer Science from Princeton University with a concentration in data analytics and the economic impact of monetary policy.

  • 2020 Fiserv Annual Payments Transformation Research

    Contains 1 Component(s) Recorded On: 12/15/2020

    The payment experience is taking center stage and redefining the direction of the industry. The sixth annual payments survey of financial institutions, commissioned by Fiserv, highlights that shift and the need for financial institutions to accelerate their payments modernization and technology transformation.

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    PRESENTER(S):

    David Chance, Vice President, Product Strategy & Innovation, Fiserv

    ABOUT THE WEBINAR:

    The payment experience is taking center stage and redefining the direction of the industry. The sixth annual payments survey of financial institutions, commissioned by Fiserv, highlights that shift and the need for financial institutions to accelerate their payments modernization and technology transformation.

    We will share results from our recently published 2020 Fiserv Payments Survey – Payments Transformation: Immediate, Intelligent and Inclusive. The survey was undertaken online during the summer of 2020 garnering responses from nearly 250 senior executives from banks and financial institutions globally.

    KEY INSIGHTS INCLUDE:

    1. Acceleration of payments and digital transformation projects already underway, by COVID-19 pandemic.
    2. Real-time payments, ISO 20022 migration, payments modernization and consolidation remain top of mind.
    3. Opportunity to provide revenue-generating, differentiated services by building overlay services on existing payment rails.
    4. The ability to monetize payments data rich information is key, as is intraday liquidity management as we move to a 24/7 always on environment, and
    5. For operational continuity and efficiencies, financial institutions look to partner or outsource management of their payments infrastructure.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    David Chance

    VP Product Strategy and Innovation, Fiserv

    David Chance is VP Product Strategy and Innovation at Fiserv. David sits on several industry bodies including as Chair for Payments Canada’s Stakeholder Advisory Council.

    David, with over 20 years in the industry, is a hugely experienced payments professional and recognised thought-leader, with significant global strategy, business and solutions development background. He is a regular participant in industry working groups. David’s experience includes senior roles at Dovetail as head of product strategy and management, eFunds in corporate cash management, middleware and real-time payments, including supporting financial institutions in strategic planning for UK Faster Payments. David’s focus is now on ensuring our solutions remain at the forefront of financial services technology innovation. David has a BSc in Geography from Manchester University.

    David Chance is a board member of Afinis, the US API standards group; the ESTF, an European Payments Council forum that contributes to the development of the Euro payment schemes; a member of the ISO RTPG Core review Team that provides implementation guidelines for the use of ISO20022 for both domestic and cross border instant payment schemes; he is chair for Payments Canada’s Stakeholder Advisory Council; and NACHA, as a committee member of the Innovation Alliance, helping to understand pioneering ways of using electronic payments could reduce check and cash usage.

  • Retail Deposit & Lending Pricing 2025: Where the industry is headed, and what you need to do next year to prepare.

    Contains 1 Component(s) Recorded On: 12/10/2020

    Join us for a discussion on how the art and science of rate planning and optimization will converge with the need to deliver more in-the-moment pricing without the legacy constraints of your core system or LOS.

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    PRESENTER(S):

    Dustin Allen, Sr. Director at Nomis Solutions

    ABOUT THE WEBINAR:

    With a year dominated by an election and a pandemic coming to a close it’s time to think about the capabilities that will guide high-performing institutions through what is likely to be a multi-year period of compressed margins and increased regulatory pressure.

    Join us for a discussion on how the art and science of rate planning and optimization will converge with the need to deliver more in-the-moment pricing without the legacy constraints of your core system or LOS.

    THIS WEBINAR WILL COVER:

    • If you are considering a new Core processor or a new Loan Origination System (LOS) in the next 5 years, this webinar is a must.
    • Best practices in marrying the back-office function of portfolio and rate management with the forward-facing delivery tools in your branches and your digital channels.
    • Considerations that will set your bank up to increase, rather than destroy, franchise value as we move through another rate and business cycle.

    TOP 3 BENEFITS TO ATTENDEES:

    • New perspectives on how to think about 2021 planning and a 2025 vision.
    • Insights to best practices for institutions that are deepening relationships and building long-term franchise value over chasing rate specials.
    • Gather concepts for delivering high-speed pricing and execution for both sides of the retail balance sheet in both base and promotional pricing schemas.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Dustin Allen

    Senior Director of Global Deposits Solutions, Nomis

    Dustin Allen is a Senior Director for Nomis.He helps financial institutions excel at pricing, delivering, and managing their deposits franchise.

  • Why you should build your next originations solutions

    Contains 1 Component(s) Recorded On: 12/08/2020

    You know your business better than anyone. You have innovative ideas, a unique business model, maybe even a first-class internal development team and the financial resources to both create your own products and maintain them over time. So, why shouldn’t you build rather than buy your next lease or loan origination solution?

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    PRESENTER(S):

    Scott Hendriks, Director, Product Strategy, defi SOLUTIONS
    Alex Maritczak, Global Auto Finance Leader, Advisory EY
    Craig Levering, Director, PwC, PricewaterhouseCoopers Advisory Services

    ABOUT THE WEBINAR:

    You know your business better than anyone. You have innovative ideas, a unique business model, maybe even a first-class internal development team and the financial resources to both create your own products and maintain them over time. So, why shouldn’t you build rather than buy your next lease or loan origination solution?

    If your origination solution no longer meets your needs, what’s the best path forward: buy or build? Should you continue using in-house or contract developers to create software that matches your business needs, or should you pursue a more modern way to rapidly build the LOS you need?

    The “buy versus build” conundrum is pervasive and being discussed by larger and smaller lenders as well. While each lender has its own criteria for addressing the question, it’s important to consider the evolution of the debate. Long-held arguments may no longer hold water and new elements should be considered.

    THIS WEBINAR WILL COVER:

    1. A comparison of approaches to building a solution.
    2. The role of third-party integrations.
    3. How you can accurately cost out the approaches.

    TOP 3 BENEFITS TO ATTENDEES:

    1. A new approach to an outdated conundrum. 
    2. An understanding of short- and long-term benefits and implications.
    3. Free consultation using defi’s proprietary tool.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Scott Hendriks

    Director, Product Strategy, defi SOLUTIONS

    Scott Hendriks has over 25 years’ experience in auto and consumer lending operations and technology with companies such as PNC Bank, Wells Fargo, Fiserv, and Sagent Lending Technologies. At defi, Scott leads the product strategy function for the origination product solution set by working closely with clients, prospects, and client advocates to innovate solutions that enable lenders of all sizes to create experiences that meet their customers' needs.

    Craig Levering

    Director, PwC, PricewaterhouseCoopers Advisory Services

    Craig Levering is a Director in PwC's Banking Transformation Practice and has leadership roles in the Lending Community of Interest and the U.S. Automotive Finance Team. He has over 20 years of experience in strategic planning, business transformation, business requirements definition, program/project management, regulatory review, system design, system implementation, and test management. His significant industry experience includes automotive finance, mortgage, retail banking, and credit cards. He earned a MBA with a focus in Finance and Econometrics from the University of Chicago Booth School of Business and a BBA in Management Science from the University of Texas at Arlington.

    Alex Maritczak

    Global Auto Finance Leader, Advisory EY

    Alex Maritczak leads EY’s U.S. Auto Finance Advisory practice and has 25 years of industry and consulting experience in the automotive and financial services industries. He has extensive experience in Auto Finance Strategy and Operations in innovating business practices, leading transformational change and improving organizational, business unit and value chain profitability.

  • Flexible Liquidity Solutions Build Loyalty

    Contains 1 Component(s) Recorded On: 12/03/2020

    Join our webinar for highlights from the 2020 Emergency Funds Survey conducted by SmartBrief on behalf of Fiserv. Leverage insights into consumer behavior, and be ready with affordable liquidity options, at a time and point your customers need them.

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    PRESENTER(S):

    Jeff Burton, Product Line Manager, Financial & Risk Management Solutions

    ABOUT THE WEBINAR:

    Consumers need for immediate access to short-term, small-dollar loans goes beyond crisis situations as we recently learned from our 2020 Emergency Funds Survey. 

    When it comes to affordable short-term loans, bank loyalty seems to take a back seat with 84% of respondents saying they would be willing to open an account with another bank that provided short-term, small-dollar loan, and 26% saying they would switch banks to gain access to the funds. It appears that loyalty follows liquidity and if financial institutions fail to act, they run the risk of losing existing customers.

    Join our webinar for highlights from the 2020 Emergency Funds Survey conducted by SmartBrief on behalf of Fiserv.  Leverage insights into consumer behavior, and be ready with affordable liquidity options, at a time and point your customers need them.

    THIS WEBINAR WILL COVER:

    1. 2020 Emergency Funds Survey Results
    2. Additional Third Party Research on Small Dollar Lending
    3. Strategic Planning for 2021 and Beyond

    TOP 3 BENEFITS TO ATTENDEES:

    1. Insights to Consumer Behavior 
    2. Reasons to Act Now with Liquidity Solutions  
    3. Considerations for Proactive and Reactive Liquidity Options 

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Jeffrey Burton

    Product Line Manager, Fiserv

    Jeff has over 30 years of banking experience and has been with Fiserv since 2001.  He is currently a Product Line Manager within Fiserv’s Financial Risk Management Solutions Division, leading deposit liquidity solutions including overdraft management, deposit availability and small dollar lending.  In this role, Jeff works closely with bank executives with various functional backgrounds including product, finance, legal, compliance and technology to deliver solutions to help financial institutions meet the liquidity needs of their clients.  

  • Mortgage Servicing – Regulatory readiness for both primary servicers and sub servicing oversight

    Contains 1 Component(s) Recorded On: 12/03/2020

    This session will highlight regulatory expectations for a Compliance Management System (“CMS”), with a focus on mortgage servicing, based on federal requirements and investor guidelines in the wake of Covid-19 following the continued surge of mortgage delinquencies and defaults.

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    PRESENTER(S):

    Jeff Hulett , Promontory Mortgage and Consumer Lending Solution Center Leader, Promontory Financial Group, an IBM Company
    Rachel Anderika, Director, Promontory Financial Group, an IBM Company
    Tatum Crotinger, Director, Promontory Financial Group, an IBM Company
    Brandon McKnight,
    Senior Vice President of Operations, Promontory Financial Group, an IBM Company
    Miles Ravitz,
    Senior Principal, Promontory Financial Group, an IBM Company

    ABOUT THE WEBINAR:

    This session will highlight regulatory expectations for a Compliance Management System (“CMS”), with a focus on mortgage servicing, based on federal requirements and investor guidelines in the wake of Covid-19 following the continued surge of mortgage delinquencies and defaults. The session will also highlight common pitfalls that servicer and sub-servicer experienced while quickly operationalizing a large number of regulatory and investor expectations.  Lastly, the session will conclude with a focus on key preventative solutions for enhancing your organization’s compliance risk management processes, thereby improving the overall framework related to mortgage compliance and operations.

    THIS WEBINAR WILL COVER:

    • Overview of key federal regulatory and investor expectations for a mature CMS Program and programmatic elements (e.g. Complaint Management, Issue Management, Risk Assessments, Monitoring) with a focus on mortgage servicing/sub-servicing
      Current Pitfalls & Trends with a focus on:
      • CARES/ FCRA compliance
        Potential for borrower harm
      Identification of Solutions
      • CMS Assessment/ Exam Preparedness
        Cognitive control solutions for managing control environment

    TOP 3 BENEFITS TO ATTENDEES:

    • Greater understanding of current regulatory landscape for mortgage servicers/sub-servicers.
    • Greater understanding of current industry landscape for  mortgage servicers/ sub-servicers.
    • Identification of solutions to address current mortgage servicing/sub-servicing challenges.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Jeff Hulett

    Promontory Mortgage and Consumer Lending Solution Center Leader, Promontory Financial Group, an IBM Company

    Jeff draws on more than 25 years in financial services consulting and banking. He has deep experience advising clients on new business line development, operational leadership, functional risk management, and credit product management.

    Jeff joined Promontory from KPMG where he was a managing director who specialized in financial services clients, advising them on credit operations, risk management, and analytics needs. Among his signature engagements, he led a 10-year, 30 bank Federal Deposit Insurance Corp. loss share engagement, including commercial and mortgage-related bank products and processes. He also led numerous assessments related to model governance, compliance, and enterprise risk management.

    Prior to his time in consulting, Jeff was a senior vice president and senior credit officer at Rockland Trust Company, a bank based in Rockland, Mass. He was previously a senior vice president and general manager at Wells Fargo.

    Jeff has an extensive background in mathematics, especially using data to drive organizational success. He has experience standing up robotic platforms utilizing machine learning and natural language processing and has developed and managed algorithms in credit and consumer-demand identification.

    Rachel Anderika

    Director, Promontory Financial Group, an IBM Company

    Rachel advises clients on a broad range of regulatory issues, including problem-bank remediation, consumer compliance, BSA/AML, and institutions with complex commercial loan portfolios.

    Before joining Promontory, Rachel spent 9 years with the Office of the Comptroller of the Currency (OCC) examining institutions of all sizes. She has a strong background in reviewing commercial credit, including commercial real estate, commercial and industrial, and asset-based lending. Recently, Rachel has worked extensively in helping problem banks remediate a variety of enforcement issues. She also has experience examining large and complex banks in the retail space, including credit card, installment, and home equity lending. Rachel is a graduate of the OCC’s Retail Excel Program which was designed to identify a cadre of professionals to work in large complex financial institutions in the retail credit space. She participated on the OCC’s cross-functional national home equity lending team where she conducted horizontal reviews to ascertain home-equity-lending risks and exposure in the national banking system. Rachel has also served as assistant portfolio manager of a $20 billion institution. Rachel was commissioned a national bank examiner by the U.S. Treasury in 2010.

    Tatum Crotinger

    Director, Promontory Financial Group, an IBM Company

    Tatum draws on a strong and diverse background in consumer financial protection and lending regulations to help financial institutions conduct compliance testing and meet their regulatory obligations.

    Prior to joining Promontory, Tatum spent three years in the regulatory-risk advisory practice of a Big Four accounting firm, where she developed and performed risk assessments on compliance-management systems, programs, and controls. She also developed and performed compliance testing and multiple fair-lending assessments, with a focus on the Home Mortgage Disclosure Act and regulation for preventing unfair, deceptive, or abusive acts or practices. Tatum previously spent several years as a compliance attorney working directly with federal and state regulatory agencies on mortgage servicing examinations and audits, as well as assessing compliance with federal banking laws and mortgage regulations. Additionally, she served as a consulting auditor as part of an Office of the Comptroller of the Currency foreclosure-related look-back review.

    Brandon McKnight

    Senior Vice President of Operations, Promontory Financial Group, an IBM Company

    Brandon oversees the North America operational delivery of Promontory’s anti-money-laundering, customer due diligence, and asset reviews. He develops solutions to complex organizational problems while also maximizing operational efficiencies.

    Prior to joining Promontory, he was the Senior Vice President of Operations at Stewart Lender Services (SLS), where he managed three acquisitions, two of which became profitable under his supervision. While at SLS, he also served as the Vice President of Product Development and Implementation, designing new products and managing implementation processes.

    Brandon was also the Vice President of Operations at Claremont Information Systems, where he was responsible for day-to-day operations and expanded the company’s data footprint from 9% to 60%. Prior to that, he was the Director of Business Development at Gardner Signs, where he generated new business and managed strategic partnerships.

    Brandon has a B.S. in Business and Administration and a J.D. from University of Colorado at Boulder.

    Miles Ravitz

    Senior Principal, Promontory Financial Group, an IBM Company

    Miles draws on his background in enterprise risk management, quantitative finance, regulatory compliance, and program managementto advise clients on salient issues in risk management. He is well versed in governance, risk, and compliance frameworks, Basel risk-based capital requirements, and capital stress testing. As a Promontory employee, Miles has worked on engagements to establish ERM programs, perform risk assessments, evaluate compliance with regulatory expectations and infuse technology into risk and compliance processes. Prior to joining Promontory, Miles served as a consultant at Capgemini, helping clients validate credit risk models, carry out Basel III program assessments, develop pre-provision net-revenue models, and manage programs for regulatory compliance. Miles has also held a variety of roles at the New York Mercantile Exchange, where he had experience in both open-outcry and algorithmic trading. He has served as an adjunct professor at Touro College. Miles earned a B.A. in economics from Emory University, an M.S. in financial engineering from New York University, and is certified as a financial risk manager (FRM) by the Global Association of Risk Professionals (GARP).