CBA Webinars

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Maren Colon
mcolon@consumerbankers.com
202-552-6394

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  • 5 Retail Banking Challenges Ahead in 2018 (and How to Overcome Them)

    Contains 1 Component(s)

    Is your institution up-to-date on the latest banking trends shaping the industry? Between regulatory changes, technological advances, and changing account holder behaviors, it can be hard for a financial institution to stay on top of industry advancements and most importantly, how they impact the business and the account holder.

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    PRESENTER:

    Steve Nikitas, Senior Strategy Director, Harland Clarke

    ABOUT THE WEBINAR:

    Is your institution up-to-date on the latest banking trends shaping the industry? Between regulatory changes, technological advances, and changing account holder behaviors, it can be hard for a financial institution to stay on top of industry advancements and most importantly, how they impact the business and the account holder. 

    With the start of a new year, now is the perfect time to learn about what everyone in financial services will be talking about – and watching for –in 2018. During this webinar, Harland Clarke’s Steve Nikitas will identify the most important trends impacting banking today, the unique challenges they present for financial institutions, and help attendees better understand how to overcome these challenges for a more profitable 2018. 

    THIS WEBINAR WILL COVER:

    1. The industry implications of the current rate environment
    2. How banks can best get a handle on government, regulatory and compliance rules
    3. The viability of omni channel touchpoints and mobile banking within the industry
    4. Top ways banks can learn how their account holders really feel 

    TOP 3 BENEFITS TO ATTENDEES: 

    Attendees will leave this webcast with

    1. A clear understanding of what lies ahead for financial services in 2018
    2. Key strategic initiatives to implement in order to overcome potential challenges this year
    3. Fresh ideas on how to both reach and connect with core customer demographics

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Steve Nikitas

    Senior Strategy Director, Harland Clarke

    Steve Nikitas joined Harland Clarke in October 2010 and has more than 30 years of experience in strategic planning, marketing, public relations and executive speechwriting. He has been a senior executive at financial institutions in New York, California and Massachusetts, developing and implementing sales and marketing programs that resulted in significant growth rates in loans, deposits and accounts.

    As senior strategist with Harland Clarke Marketing Services, Steve provides consultative services to banks and credit unions, helping them craft marketing and retail strategies and campaigns to take advantage of existing market and financial conditions and to grow targeted portfolios.

    Steve speaks on a variety of topics aimed at helping financial institutions grow and prosper, including loan portfolio growth, account holder retention, and turning regulatory issues into opportunities. Steve holds an M.B.A. from Clark University, an M.Ed. from Fitchburg State College and a B.A. from Boston University. 

  • Multi-Layered Strategies to Mitigate Fraud

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    Are you catching all fraud? Chances are, you’re not. Join Zoot Enterprises and industry-leading providers for a webinar panel discussion that addresses best practices in fraud detection and mitigation.

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    PRESENTERS:

    Zoot: Eric Hathaway, VP Marketing
    ID Analytics: Kevin King, Director Product Marketing 
    iovation: Eddie Glenn, Product Marketing Manager, Fraud
    Neuro-ID: James Craddick, Director of Business Development 

    ABOUT THE WEBINAR:

    Are you catching all fraud? Chances are, you’re not. Join Zoot Enterprises and industry-leading providers for a webinar panel discussion that addresses best practices in fraud detection and mitigation. 

    Challenges with new application fraud range from synthetic ID to third party fraud, and the best-of-breed solutions include multiple layers to identify and help stop fraudulent activity. ID verification, device authentication and prescriptive analytics can all work together to help your organization mitigate fraud while avoiding needless friction for customers. Join us for a webinar featuring discussion about trends in fraud and take away actionable steps you can implement in your organization.

    THIS WEBINAR WILL COVER:

    1. Application fraud trends, from first party to third party and synthetic ID
    2. Managing device reputation to mitigate fraud risk
    3. Prescriptive analytics for assessing confidence in application data

    TOP 3 BENEFITS TO ATTENDEES: 

    1. Learn about trends in application fraud 
    2. Learn why device authentication and tokenization are must-haves in the mobile first economy
    3. Learn how prescriptive analytics can add a frictionless layer of effective fraud identification


    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Eric Hathaway

    VP Marketing, Zoot Enterprises

    Eric Hathaway brings more than 20 years of global experience in strategic marketing, product marketing, and marketing strategy across financial services, technology, and telecommunications to Zoot Enterprises.

    Hathaway's background includes: managing the development and expansion of Standard & Poor's Micropal data and enterprise software solutions throughout Asia; implementing a global business development strategy for Credit Suisse Asset Management and leading the company’s operations in the Czech Republic—marketing both institutional and retail funds.

    Hathaway shifted to the IT world during the dot-com era providing consulting for a range of small to medium-sized businesses and Fortune 500 companies, including Microsoft, T-Mobile, and Samsung. His services focused on B2B/B2C traditional and digital marketing, competitive market analysis, and business expansion strategy.

    Hathaway holds an MBA in Business Strategy, a BA in International Business and a minor in Computer Science. His passions include spending time with his two daughters and being an avid skier and outdoorsman.

    Kevin King

    Director, Product Marketing, ID Analytics

    Kevin King has nearly a decade of experience in credit risk and fraud analytics, having served in a variety of roles at ID Analytics since joining the company in 2007 including analytics, business analysis, product strategy and professional services. In each of these roles, King has focused on applying ground breaking analytic tools to the unique financial services challenges, and has directly supported projects at top 10 banks, several “Big 4” wireless carriers, the two leading U.S. satellite television companies, and multiple leading cable and internet providers. A driving force behind ID Analytics’ thought leadership program, he has authored several thought leadership whitepapers on a range of topics spanning fraud, credit and identity risk. King holds a B.A. from the University of Colorado.

    Eddie Glenn

    Product Marketing Manager, Fraud, iovation

    Eddie is the product marketing manager for iovation's fraud platform.  He has more than 25 years of experience in enterprise software from companies such as Rational, IBM, and Wind River where he has held various senior level positions in product management and product marketing. Starting out his career as a real-time safety-critical software engineer, Eddie has always been involved in industries that have significant concerns about software safety and risk mitigation. He has a Bachelor’s degree in computer science and electrical engineering and an MBA.  

    James Craddick

    Director of Business Development, Neuro-ID

    James Craddick currently resides in Bozeman, MT with his loving wife. He started his professional career in the USAF as Tactical Air Control Party (TACP), where he served for 6 years and completed two tours to Afghanistan. After being honorably discharged from the Air Force, James moved to Bozeman where he started his civilian career in Financial Services, overseeing integral business relationships with strategic partners for an industry leading technology provider. He is currently the Director of Business Development at Neuro-ID, where his primary focus is to oversee Neuro-ID’s strategic vision through partnering with leading service providers and assessing new market strategies.

  • Nebulous Digital Marketing Investment is Dead

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    A thoughtful, data-driven strategy helps optimize spend — and results

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    PRESENTERS:

    Shar VanBoskirk, VP and Principal Analyst Serving CMO Professionals, Forrester
    Mykolas Rambus, General Manager of Data-driven Marketing, Equifax

    ABOUT THE WEBINAR:

    $119 billion—yes, billion. Sounds astronomical, but that’s how much companies are expected to invest in digital marketing over the next five years. The surprising part, however, isn’t how much, but how they’re investing those dollars. Experts from Forrester and Equifax team up to explain why and how companies are shifting their digital focus from quantity toward quality, as financial services brands seek to connect with higher-potential, lower-risk audiences across their digital channels. You’ll learn how firms are decreasing their volume of communications, prioritizing their channel investments and re-thinking traditional growth strategies in order to optimize spend and build a better brand experience that resonates with increasingly savvy and discriminating digital audiences. Fueled by fresh survey insights, real-life case studies and deep market expertise, our presenters pull back the curtain to reveal in detail what’s changing in digital marketing, why it’s changing, how it will look in the future and practical steps businesses can take today to bridge a potential digital gap in their current or future digital marketing strategy. 

    THIS WEBINAR WILL COVER:

    1. Market forces, shifting consumer demographics and preferences, and developing technologies that are influencing digital strategies
    2. How digital components such as paid search, display ads, online ads and email campaigns are being used to support a better brand experience 
    3. Considerations for targeting the right audience, at the right time, with the right brand message across the right digital channels

    TOP 3 BENEFITS TO ATTENDEES:

    1. Benchmark your digital marketing spend against what other businesses are doing
    2. Learn how to optimize your digital spend and ROI, while building a better brand experience 
    3. Discover how a thoughtful, data-driven approach to digital can fuel winning growth strategies for acquisition and retention 

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Shar VanBoskirk

    VP and Principal Analyst Serving CMO Professionals, Forrester

    Shar helps CMOs lead customer-obsessed strategies at their firms while also transforming their marketing functions to deliver brand experiences that are relevant to empowered customers. Her specific research focuses on marketing strategy, budgets, staffing, organization, and creating an operating model for customer obsession. During her 18 years with Forrester, Shar has been instrumental in the development of many of the company's marketing program evaluation methodologies, training courses, and marketing planning tools and has also been part of Forrester's sales and consulting organizations.

    Mykolas Rambus

    General Manager of Data-driven Marketing, Equifax

    As general manager of Data-driven Marketing at Equifax, Mykolas Rambus leverages his experience in business growth and development, operations management, information technology, and data protection and privacy, with a focus on big data, SaaS, FinTech, and media. In this role, he is responsible for developing and implementing go-to-market strategies that reinforce the data-driven marketing value proposition and competitive advantage as well as overseeing day-to-day operations. Prior to joining the Equifax team, he co-founded and served as CEO of Wealth-X, which provides intelligence on ultra-high net worth individuals around the globe, was an executive at Forbes Media, and a partner at KAHLE Partners where he directed sales and business development. An expert in wealth intelligence and marketing solutions, he has often been tapped to share his expertise at conferences, and in various print and television media. Mykolas is chairman of the Global Investor Immigration Council (GIIC), a non-partisan, not-for-profit, self-regulatory organization in the investor immigration industry. He is an MIT alum, having studied operations research and information technology.

  • Deploying Customer Deposit Offers in a Heated Market

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    The consumer deposit market is showing signs of heating up—balance attrition, particularly in higher-rate accounts, has spiked since the first quarter, and many banks are now seeing declines in their savings portfolio for the first time since the mid-2000s.

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    PRESENTERS:

    Andrew Frisbie, Managing Director, Novantas 
    Hank Israel, Director, Novantas
    Kaushik Deka, Director, Novantas

    ABOUT THE WEBINAR:

    The consumer deposit market is showing signs of heating up—balance attrition, particularly in higher-rate accounts, has spiked since the first quarter, and many banks are now seeing declines in their savings portfolio for the first time since the mid-2000s.

    In this context, moving to more targeted customer treatments for deposit management is more important than ever.  While “customer scoring” is a bit hyped in the market, customer offer analytics can deliver real competitive advantage by leveraging big data and analytics to identify and deliver specific solutions to improve customer engagement. 

    In this webinar, you will learn how Novantas is taking the hype out of customer offer analytics, enriched through our multi-bank datasets, and putting it into practice to help banks develop specific customer treatment strategies for deposits.  We will identify how banks can use customer lifetime behavioral purchase patterns across life stages to develop specific deposit offers for the right customer, at the right time, for the right price.

    THIS WEBINAR WILL COVER:

    1. Deposit market “canaries in the coal mine”—latest insights on comparative deposit trends
    2. How to manage the hot rate seeker—when you need the balances today vs. when you may need them later
    3. Using marginal cost of funds as an analytical game changer

    TOP 3 BENEFITS TO ATTENDEES:

    1. How to use elasticity, shopping behavior, and persistence scores to establish a host of deposit treatments
    2. Sequence treatment development to support near-term goal and longer-term portfolio health
    3. Uncover the most important data sets and technology in developing offer analytics

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Andrew Frisbie

    Managing Director, Novantas

    Andrew is a Managing Director at Novantas, Inc., where he leads the Product and Pricing unit, drawing on 15 years’ experience in product and pricing strategy, LOB strategy, and balance sheet management. He has led numerous engagements for clients in the areas of deposit and loan price modeling, proposition development, and balance sheet forecasting. His clients include many of the world’s largest money center institutions and regional banks across the Americas, the UK, and Australia.

    Hank Israel

    Director, Novantas

    Hank is a Director at Novantas in the Product and Pricing Business Unit. Hank has more than 25 years’ experience working with financial institutions to research, develop, and execute retail and wholesale deposit and payments propositions for targeted customer segments.  Most recently he has worked with leading direct and network banks on developing segment and customer deposit strategies and execution roadmaps to defend deposit portfolios from rising betas, or worse – balance defection in a competitive market.  Hank brings creative and pragmatic insight to age old banking challenges – how to do more with less. Since 2000, Hank has also supported over 30 financial institutions in developing and managing core banking offers to grow deposits and engage checking customers.

    Kaushik Deka

    Director, Novantas

    Kaushik is the CTO of Novantas Solutions and is responsible for the technology roadmap and product development of five different SaaS-based decision support products for banking built on a modern, enterprise, services oriented big data platform as well as an award-winning analytical workbench for customer science. Kaushik has over 15 years of experience as a technology architect and seasoned R&D manager of integrated BI/analytical platforms for financial services. He holds multiple patents on data architecture, business process workflow automation and optimization, and is an IEEE published author of forecasting methodologies in financial services and computer networking.

  • Getting to Yes: Traditional, Alternative and Emerging Data Sources for the Best Credit Decisions

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    Join Zoot Enterprises and industry-leading data providers Equifax, LexisNexis and Nova Credit for a discussion about how you can use traditional, alternative and emerging data to make the best credit decisions for your bank and your customers.

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    PRESENTERS:

    Zoot: Eric Hathaway, VP Marketing
    Equifax: Amy Graybill, Equifax Product Management
    LexisNexis: Zach Tondre, Manager of Market Planning
    Nova Credit: Collin Galster, Business Development

    ABOUT THE WEBINAR:

    Join Zoot Enterprises and industry-leading data providers Equifax, LexisNexis and Nova Credit for a discussion about how you can use traditional, alternative and emerging data to make the best credit decisions for your bank and your customers. While traditional credit reports play a large role in credit underwriting, it is important to evaluate other data sources to supplement the decisioning process. 

    Leading FIs are incorporating more data to develop a comprehensive picture of their customers and their creditworthiness. For millennials and unbanked/underbanked populations in particular, real-time access to alternative and emerging data can mean the difference between offering credit or not. This webinar will explore how and where you can implement a model that incorporates data from all relevant sources in your organization.

    THIS WEBINAR WILL COVER:

    1. Trends around the traditional credit report, including trending credit data
    2. Alternative data to supplement traditional bureau files
    3. Emerging data sources for new-to-country individuals and foreign nationals

    TOP 3 BENEFITS TO ATTENDEES:

    1. Learn which trends are influencing the credit underwriting process 
    2. Learn about new data sources to leverage in your credit underwriting process
    3. Learn how to implement these data sources to support your credit strategy

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Amy Graybill

    Product Leader, Product Innovation and Management, Equifax

    Amy Graybill has been with Equifax since April 2007 currently serving as the Product Leader in Product Innovation and Management for Enterprise Insights including Equifax Core Scores, Attributes, Trended data and Ignite Solutions.  In her prior role as an Analytical Services Consultant she supports customers across multiple industries including financial institutions, telecommunications, utilities, insurance providers, and government.   Amy consults with her customers to develop custom analytics and models utilizing credit data to enable her customers to create custom decision solutions across all business cycles.

     Prior to joining Equifax, Amy working in the Risk Management field for over 10 years specializing in Fraud Strategies, Loss Forecasting and overall Risk Management Strategies for MBNA America,  Juniper Bank as well as The Bank of New York (Delaware).

    Collin Galster

    Business Development, Nova Credit

    Collin leads Growth at Nova, the world’s first cross-border credit reporting agency, where he drives partnerships with customers including lenders, property managers, and other financial institutions. Nova validates and compiles borrowers’ overseas credit reports and shares this information with customers through a secure API. These customers use Nova's credit data to make underwriting or tenancy decisions and extend credit to the ~42mm US immigrants (~7mm super-prime). They have been funded by Index Ventures, First Round Capital, Core Innovation Capital, NYCA, and Y Combinator. Collin has experienced the challenge of accessing credit overseas first-hand during his years living and working in Southeast Asia and Japan. He previously worked in the financial services practice area of The Boston Consulting Group (BCG), and earned his MBA from Stanford GSB and his AB from Harvard University.

    Eric Hathaway

    VP Marketing, Zoot Enterprises

    Eric Hathaway brings more than 20 years of global experience in strategic marketing, product marketing, and marketing strategy across financial services, technology, and telecommunications to Zoot Enterprises.

    Hathaway's background includes: managing the development and expansion of Standard & Poor's Micropal data and enterprise software solutions throughout Asia; implementing a global business development strategy for Credit Suisse Asset Management and leading the company’s operations in the Czech Republic—marketing both institutional and retail funds.

    Hathaway shifted to the IT world during the dot-com era providing consulting for a range of small to medium-sized businesses and Fortune 500 companies, including Microsoft, T-Mobile, and Samsung. His services focused on B2B/B2C traditional and digital marketing, competitive market analysis, and business expansion strategy.

    Hathaway holds an MBA in Business Strategy, a BA in International Business and a minor in Computer Science. His passions include spending time with his two daughters and being an avid skier and outdoorsman.

    Zach Tondre

    Manager of Market Planning, LexisNexis

  • The Future is Now! How Advanced Analytics and Artificial Intelligence Can Help Consumer Bankers Increase Revenue and Grow Existing Portfolios

    Contains 1 Component(s) Recorded On: 11/09/2017

    Learn how you can benefit from using big data and artificial intelligence

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    PRESENTERS:

    Julian Grey, Mortgage Market Leader, Black Knight
    Dan Kenshalo, Vice President of Data Science, Black Knight

    ABOUT THE WEBINAR:

    This educational and insightful webinar will help you understand how you can apply big data tools and artificial intelligence (AI) to better understand existing customers, identify new customers, and ascertain portfolio risk. Led by industry authorities Julian Grey and Dan Kenshalo from Black Knight, the webinar will also provide industry-specific use cases.  

    THE WEBINAR WILL COVER:

    • How to use AI to identify new leads from existing portfolios
    • How to provide better product recommendations for current customers
    • The meaning of the big data industry “buzz” words used today
    • Using a “virtual analytics laboratory” for big data and advanced analytics

    TOP THREE BENEFITS TO ATTENDEES: 

    • Find out what big data, AI and machine learning really mean 
    • Learn how these tools are used in the industry today   
    • Find out why data-driven decisions are more important than ever

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Julian Grey

    Mortgage Market Leader, Black Knight

    Julian Grey is an experienced product management professional with a proven track record of innovation in data and predictive analytics solutions, including housing indices, home price forecasts, and housing market forecasts. She was named to the MReport's prestigious list of Women in Housing for 2016 and one of HousingWire magazine's Women of Influence for both 2015 and 2017.

    Dan Kenshalo

    Vice President of Data Science, Black Knight

    Dan Kenshalo is responsible for building Black Knight’s emerging data science practice and technical aspects of the company’s Risk Analytics Platform. His areas of focus are machine learning, big data, research and analysis. Prior to his role at Black Knight, Dan worked in the cloud collaboration laboratory for the U.S. Department of Defense during the initial emergence of big data, where he led a large cross-functional team of data scientists. 

  • Fueling Innovation with Excellence in Analytics

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    Consumer expectations have fundamentally shifted, forcing banks to adopt new strategies to acquire customers and grow relationships.

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    PRESENTERS:

    Grayson Clarke, Senior Vice President, APT, a Mastercard Company

    ABOUT THE WEBINAR:

    Consumer expectations have fundamentally shifted, forcing banks to adopt new strategies to acquire customers and grow relationships. Whether it is lucrative new rewards or innovative mobile features, banks are making big bets to differentiate themselves from the competition. Should you offer 25,000, 35,000, or 50,000 points for new customers next month? How should each offer vary by product type, customer segment, and channel? With complex, multi-touch customer journeys becoming increasingly common, how can you assess the true return on each investment?

    Leading banks are answering these questions by taking a holistic view of each customer across products and channels. With rigorous experimentation and forecasting at scale, innovative banks are able to understand which action to take next, with each customer, to best grow the business. Join this session with APT Senior Vice President Grayson Clarke to learn how your organization can leverage a new approach to analytics to drive higher returns.

    THIS WEBINAR WILL COVER:

    1. Banks have changed how they reach their customers and are making huge bets, but analytics needs to catch up to this new reality to inform data-driven decisions
    2. Rigorous experimentation and accurate forecasting are challenging to get right, but can unlock incredible value if done well at scale
    3. By breaking out of organizational siloes and gaining a cross-channel, cross-product view of each customer, banks can get a leg up on the competition

    TOP 3 BENEFITS TO ATTENDEES: 

    1. Learn how the most analytically sophisticated financial institutions assess different strategies to best acquire customers and grow relationships
    2. Hear tips about how to better leverage data from across the business to take a holistic view of each customer 
    3. See how rigorous experimentation and accurate forecasting can significantly improve returns for your organization 

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Grayson Clarke

    Senior Vice President, Applied Predictive Technologies, a Mastercard Company

    Grayson Clarke is a Senior Vice President and Head of APT's North America Financial Services practice, based in Washington D.C.  Prior to APT he worked at Capital One, where he led the Venture Card business and was head of Credit Card Strategy.  Grayson has also worked at Bain & Company as a consultant on financial services and private equity engagements, as well as at LexisNexis, leading their Credit Risk & Analytics business.  He holds a Master of Business Administration from Harvard Business School and Bachelor of Science in Mechanical Engineering from Virginia Tech.

  • Real-time & Faster Payments: Market Trends and Real-World Insights

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    Real-time payments are here and proving to be a smart, efficient way for consumers and businesses to conduct transactions at any time, over any channel.

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    PRESENTERS:

    Steve Shaw, VP, Strategic Marketing Digital Banking Group, Fiserv
    Hisham Salama, Vice President and Head of Emerging Payments & Innovation at TD Bank

    ABOUT THE WEBINAR:

    A lot has happened in a few short years in the world of faster payments. Real-time payments are here and proving to be a smart, efficient way for consumers and businesses to conduct transactions at any time, over any channel. P2P payments are skyrocketing, and the launch of Zelle now offers financial institutions a clear path to an FI-Centric model for faster P2P payments. This Webinar will provide an overview of the industry landscape for faster & real-time payments, and TD Bank will provide an overview of their approach to real-time payments and highlights/lessons learned from their launch of Zelle. Listen in and find out how your institution can participate in real-time payments. 

    THIS WEBINAR WILL COVER:

    • What is the pace of real-time payment adoption? 
    • What steps should a bank take to offer real-time payments?
    • What are other banks doing and why?

    TOP 3 BENEFITS TO ATTENDEES:

    • Learn where to focus first and which partners can help
    • Hear about first-hand experiences from a bank offering real-time payments
    • Learn about Zelle, the real-time P2P solution being offered by the largest financial institutions in the US

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Steve Shaw

    VP, Strategic Marketing Digital Banking Group, Fiserv

    As Vice President of Strategic Marketing for the Digital Banking Group at Fiserv, Steve Shaw is responsible for the overall marketing and communications strategy, as well as product marketing and industry intelligence activities for Fiserv’s Digital Channels and Electronic Payments divisions. Shaw has focused on expanding awareness for the company’s integrated online banking, payment and mobile banking services; developing innovative product roadmaps; and supporting the launch of a new Fiserv brand. 

    Shaw has been with Fiserv for 17 years. Originally joining Corillian Corporation in 2000, Shaw became part of Fiserv through the company’s acquisition of CheckFree Corporation in 2007. Prior to taking his current role, Shaw served as a Director and Product Strategist where he was responsible for the overall product marketing and marketing communications activities for Electronic Banking Services. During his time with Fiserv, Shaw has also held positions as director of marketing, corporate communications manager and public relations manager.

    With years of progressive experience in the financial services industry, Shaw is a well-respected thought leader, regularly presenting at industry trade shows and often quoted in top-rated industry publications, including American Banker.

    Shaw has an MBA from The University of Portland and a B.A. in Communications from Brigham Young University.

    Hisham Salama

    Vice President and Head of Emerging Payments & Innovation at TD Bank

    Hisham Salama is committed to improving lives through digital experience. As Vice President and Head of Emerging Payments & Innovation at TD Bank, he leads payment innovation and delivery for payments within mobile and online banking in North America and Canada. He has extensive knowledge of e-commerce and a rare talent for designing solutions to complex business challenges that increase both customer satisfaction and profitability. 

    Hisham’s leadership, entrepreneurial drive, and ability to partner with major industry players earned him the role of Vice President at the age of 33. He is an innovator and has filed multiple patents in the US and Canada. He is also known for his ability to communicate, network, and negotiate with anyone. He is frequently deployed to represent TD Bank in important industry dialogues and decisions. Most recently, Hisham represented TD Bank on the Mobile Wallet Security Standards Committee in Canada and within The Clearing House Secure Token Exchange in the United States.

    Exceling in both strategic vision and implementation, Hisham was responsible for the launch of TD My Spend, a real-time personal financial management tool, handling everything from strategy and contract negotiations to design and roll-out. Under Hisham’s leadership, TD MySpend reached 1M downloads in its first year, which represents a 29% adoption rate for online customers. TD MySpend users hold higher account balances, visit bank branches less often, and overall experience greater convenience and satisfaction with TD Bank.

    Before occupying his current position, Hisham held increasingly senior managerial and executive roles with TD Bank and Bank of America. Hisham was a key member of the BankAmeriDeals product development team, establishing relationships and collaborating closely with local and national merchants, along with several professional sports teams. 

    Hisham is a regular speaker at industry conferences throughout the country. He currently serves on the board of advisors for The Livelihood Project, based in Toronto.  He earned a Bachelor of Science in Business Management, with a concentration in Finance, from North Carolina State University in 2005.

  • Know Your Role: Managing Roles and Responsibilities within the Compliance Management Program

    Contains 1 Component(s)

    Both banks and nonbanks, continue to be challenged by regulators to effectively identify Compliance Management System (“CMS”) roles and responsibilities within the three lines of defense.

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    PRESENTERS:

    Linda Gallagher, Managing Director and Global Head of the Consumer Protection Practice, Promontory Financial Group
    Matt Ondus, Director, Consumer Protection Practice, Promontory Financial Group
    Eric Ferri, Director, Consumer Protection Practice, Promontory Financial Group

    ABOUT THE WEBINAR:

    Both banks and nonbanks, continue to be challenged by regulators to effectively identify Compliance Management System (“CMS”) roles and responsibilities within the three lines of defense.  While assurances should be taken to address all roles and responsibilities within your CMS, doing so for certain key risk programs (e.g. Risk Assessments, Complaints, Monitoring and Testing, Third Party and Issues Management) have proven to be more challenging than others.  In addition, while first and second line roles and responsibilities are generally understood in theory, in practice there is a tremendous amount of confusion around who performs which tasks, sets standards, provides advisory support, owns the risks and provides oversight and challenge.

    While CMS Programs vary across the industry, successful programs are rooted in foundational roles and responsibilities that are formally established, clearly documented, understood and executed through the enterprise. Join this webinar to gain insight into Industry best practices and solutions from one of the banking industry’s leading consultancies.

    THIS WEBINAR WILL COVER:

    • Best practices for delineating roles and responsibilities across the lines of defense for five key risk programs within the Compliance Management System  
    • Regulatory guidance and expectations as well as industry trends and practice for delineating roles and responsibilities  
    • Supporting tools and technologies for developing and documenting roles and responsibilities 
    • Key considerations when executing your organization’s Compliance Program

    TOP 3 BENEFITS TO ATTENDEES:

    • Learn about practical approaches for establishing clarity of roles and responsibilities within key compliance management programs
    • Gain insights from Promontory experts regarding industry-wide best practices on delineating roles and responsibilities across the Compliance Management System
    • Better understand regulatory expectations for documenting and executing roles and responsibilities to drive business change and enhance the Compliance Management System

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.



    Linda Gallagher

    Managing Director and Global Head of the Consumer Protection Practice, Promontory Financial Group

    Linda leads Promontory’s global consumer protection practice and co-leads Promontory’s Conduct Risk Solution Center. She has three decades of consulting experience and expertise in all aspects of consumer-oriented regulation, compliance, and risk management.

    Linda advises bank and nonbank financial services firms on the strategic dimensions of consumer regulatory compliance. Her focus is on helping firms create sustainable and compliant business models and cultures of strong risk management and operational excellence. She is a trusted adviser to banks’ management teams, boards, and business-unit leaders on the design and implementation of compliance programs that meet evolving regulatory expectations. She also works with nonbank firms that offer consumer financial products and services, in many cases helping these firms prepare for new and unfamiliar regulation. Linda has extensive experience directing regulatory risk and readiness assessments, with an emphasis on consumer protection risks through the life cycle of financial products and services. She has led internal regulatory investigations, consent-order look-back reviews, and remediation efforts for firms ranging from community banks to global financial services companies. Linda also has experience evaluating banks’ sales practices, culture, and conduct, in light of developing regulatory and industry expectations for sales and compensation programs. In addition, she has led efforts at large financial institutions to design complaint-management programs and implement process improvements throughout the complaint-management life cycle.

    Before joining Promontory, Linda worked for 25 years at KPMG, where she managed the firm’s financial services regulatory practice and oversaw compliance and consumer protection services. Early in her career, she was a professional accounting fellow at the Federal Home Loan Bank Board in Washington, D.C. Linda has been honored by Consulting Magazine as a top-25 consultant and is a nationally recognized speaker on all aspects of consumer financial protection.

    Matt Ondus

    Director, Consumer Protection Practice, Promontory Financial Group

    Matthew assists clients with meeting the regulatory expectations of the Consumer Financial Protection Bureau, including managing unfair, deceptive and abusive acts and practices risk, and building out effective enterprise compliance risk management programs. He also advises clients on a broader range of consumer protection laws including Fair Lending, Fair Debt Collection Practices Act, Truth in Lending Act (including CARD Act issues), Servicemembers' Civil Relief Act, and the Real Estate Settlement Procedures Act.

    Matthew brings 30 years of substantive financial regulatory experience from senior industry and regulatory levels. He served as a field manager with the Consumer Financial Protection Bureau and was the team lead for two of the nation’s largest banks. As a large bank team leader, Matthew was responsible for developing and implementing a risk-based compliance supervision program specific to each institution. Prior to joining the CFPB, Matthew spent 17 years as a Commissioned National Bank Examiner with the Office of the Comptroller of the Currency, where he specialized in compliance. Additionally, he served as a vice president and compliance officer at AmSouth Bank for five years and served as a senior loan review officer for Compass Bank for two years.

    Eric Ferri

    Director, Consumer Protection Practice, Promontory Financial Group

    Eric is a Director in Promontory’s Consumer Protection practice and a key member of Promontory’s Conduct Risk Solution Center. While at Promontory, Eric has provided advisory services with a focus on assessing and controlling consumer compliance and conduct risks, as well as designing and implementing compliance and conduct risk management programs. Prior to joining Promontory, Eric provided regulatory consulting services as part of the Regulatory Risk Advisory practice of a Big 4 accounting firm.  Prior to entering consulting, Eric served as an examiner at the Office of the Comptroller of the Currency, where he provided regulatory oversight to national banks throughout the southeastern U.S. In this role, Eric focused on assessments of compliance and credit risk and examinations of institutions managing formal regulatory enforcement actions.

  • Small Business Banking & Payment Trends

    Contains 1 Component(s)

    As the digital transformation continues to reshape all areas of our economy, small businesses are finding new ways to use these channels to grow their business.

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    PRESENTER:

    John Yarley, Senior Director, Small Business, Visa Inc.

    ABOUT THE WEBINAR:

    As the digital transformation continues to reshape all areas of our economy, small businesses are finding new ways to use these channels to grow their business.  This webinar will review a number of key trends in the small business sector, including how these relate to their banking needs and payments behavior.  It will also examine overall awareness and interest in some of the new players in the digital payments landscape.

    THIS WEBINAR WILL COVER:

    1. Digital trends in the small business sector
    2. How business owners engage in digital channels
    3. Impact on their banking needs

    TOP 3 BENEFITS TO ATTENDEES:

    1. Understand key trends in small business 
    2. Insights on how small business engages digital channels
    3. How to better serve your small business customers banking needs

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    John Yarley

    Senior Director, Small Business, Visa

    John Yarley is a Senior Director for Business Card Products with Visa, Inc. John leads a team at Visa that works with banks and credit unions to develop new business card programs, refine overall small business product strategies and assess ongoing portfolio performance. John has over 20 years of bank card product management experience; both issuing and acquiring. John has been focused on the small business banking and payments needs for past 10 years.