CBA Webinars

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Maren Colon
mcolon@consumerbankers.com
202-552-6394

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  • Critical Considerations to Enable Effective Fraud Management

    Contains 1 Component(s)

    We will discuss drivers and trends in the market, strategic considerations for development of effective fraud mitigation, and how key technologies and best practices can combine to combat fraud.

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    PRESENTER:

    Andrew Davies, VP, Global Market Strategy, Financial Crime Risk Management

    ABOUT THE WEBINAR:

    The fraud ecosystem continues to evolve at record pace, and while new technologies and new channels increase opportunities for engagement, they also bring new opportunities for fraud. As customer expectations for real-time, omni-channel engagement continue to rise, financial institutions must adapt their approach, not only to protect themselves from fraud, but to provide their customers with fast, safe and reliable banking services that fit with the pace of their lives.

    We will discuss drivers and trends in the market, strategic considerations for development of effective fraud mitigation, and how key technologies and best practices can combine to combat fraud.

    THIS WEBINAR WILL COVER:

    1. Drivers and trends in the fraud marketplace
    2. Key strategic considerations for fraud mitigation
    3. The evolution of payment fraud detection technologies and best practices

    TOP 3 BENEFITS TO ATTENDEES:

    1. Learn first-hand from a recognized industry expert
    2. Gain awareness of critical activities every organization should consider for effective fraud management
    3. Be better equipped to understand solutions to combat ever-evolving fraud threats

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Andrew Davies

    VP, Global Market Strategy, Financial Crime Risk Management

    In his role, Andrew works with Fiserv clients around the world to design and deploy effective risk management solutions to mitigate financial crime risks with particular focus on payment fraud, compliance and money laundering. He is also responsible for seeking new markets and applications for Fiserv financial crime detection and prevention solutions.

  • Checking the Pulse of the Home Equity Market: A Midyear Update

    Contains 1 Component(s)

    Rising consumer confidence, record U.S. household net worth, continued home price appreciation with tappable equity at a 10-year high, and the expectation of rising rates all line up for a strong Home Equity market.

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    PRESENTER:

    Shaun A. Richardson – Senior Vice President – ICON 

    ABOUT THE WEBINAR:

    Rising consumer confidence, record U.S. household net worth, continued home price appreciation with tappable equity at a 10-year high, and the expectation of rising rates all line up for a strong Home Equity market. However, through the first half of 2017, on a national level, consumer demand for new Home Equity lines and loans has been flat while new originations have increased only slightly. At the same time, portfolio balances have continued to decline.  All of this has caused many Home Equity lenders to create more holistic and integrated strategies throughout the entire lifecycle of an account.

    In this midyear market update, ICON will provide valuable industry insights based on near real time origination and portfolio market data along with feedback from ongoing engagements with clients as they apply these insights to their Home Equity strategies.  The discussion will focus on the origination behavior, product and geographic performance, operational trends, and portfolio performance of Home Equity lines and loans.

    THIS WEBINAR WILL COVER:

    1. Originations Performance YTD – consumer demand, booked volume, risk mix, and operations
    2. Portfolio Balance Behavior – Runoff trends, large paydown/attrition analysis, recent vintage performance, impact of promotional rates on balances
    3. A Balance Positive Home Equity – an update to the model presented at CBA Live which analyzes when Home Equity balances start to grow again

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Shaun Richardson

    Senior Vice President, Icon Advisory Services

    Shaun Richardson is the Senior Vice President at ICON, responsible for all analytical offerings across mortgage and consumer lending.  In this role, he works closely with clients to ensure their success consuming ICON’s rich set of insights built upon competitive pricing, originations transactions, and portfolio account data.  Prior to joining ICON in 2005, Shaun spent 10 years consulting with Fortune 500 companies focused on business strategy and analytics.  Shaun has an M.S. degree in Information Systems and Quantitative Sciences from Texas Tech University and is also the proud father of two incredible daughters.

  • Day 1 Certainty Best Practices – What You Need to Know for a Successful Implementation

    Contains 1 Component(s)

    Join us to hear from Equifax experts about their experience with lenders regarding program implementation for Day 1 Certainty and best practices for successful execution.

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    PRESENTERS:

    Tyler Brown, Mortgage Solutions Manager, Equifax
    Brian Callihan, Client Lean Solution Director, Equifax
    Laura Dula, Client Lean Solution Director, Equifax 

    ABOUT THE WEBINAR:

    It has been almost a year since Fannie Mae kicked off the DU® validation service for Day 1 Certainty™, which officially integrated verified consumer income and employment information from Equifax into its Desktop Underwriter®, or DU, platform – the latest move to help “ease the load” for lenders and to make the loan process less burdensome for consumers.

    Have you begun the Day 1 Certainty implementation process?  Have you hit any speed bumps rolling out the program internally?

    Join us in conjunction with Consumer Bankers Association, to hear from Equifax experts about their experience with lenders regarding program implementation for Day 1 Certainty and best practices for successful execution.

    THIS WEBINAR WILL COVER:

    1. Peer experience regarding Day 1 Certainty as told from the Equifax experts
    2. Equifax Lean Team recommendations for a smooth and efficient roll out
    3. Tips for successful income / employment verification

    TOP 3 BENEFITS TO ATTENDEES:

    1. Learn lessons from peers – what to do and not to do
    2. Best practices for smoother / quicker Day 1 Certainty program implementation
    3. Resource to help when questions / concerns arise


    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Tyler Brown

    Mortgage Solutions Manager, Equifax

    Brian Callihan

    Client Lean Solution Director, Equifax

    Laura Dula

    Client Lean Solution Director, Equifax

  • The Rise of the Borrower: The Market Shift Towards Consumer-Driven Dealer Finance

    Contains 1 Component(s)

    “The only thing changing faster than technology is consumer’ expectations” and both are placing pressure for change on traditional methods of auto finance.

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    PRESENTER:

    Scott Hendriks, Director of Product Management for Auto Originations, Fiserv

    ABOUT THE WEBINAR:

    "The only thing changing faster than technology is consumer’ expectations*" and both are placing pressure for change on traditional methods of auto finance.  Consumers want transparency and an easier way to finance.  Dealers want to control the transaction to protect profits.  Lenders must find new ways to serve both customers in this market shift towards consumer-driven dealer finance to keep pace.  
    *Jeffery Yabuki, President and Chief Executive Officer, Fiserv

    THIS WEBINAR WILL COVER:

    1. Market trends, consumer expectations and the role of the dealer in auto finance today
    2. How to strike a balance between customer engagement, risk management and knowing your customer.
    3. The role of technology and channel in a successful lender delivery model

    TOP 3 BENEFITS TO ATTENDEES:

    1. Gaining insights into an evolving delivery model for auto finance
    2. Understanding lender strategies for including both the consumer and dealer
    3. Access to a Fiserv whitepaper, Building Synergies: Redefining the Auto Lender’s Role in a Market That Still Depends on the Dealership

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Scott Hendriks

    Director of Product Management for Auto Originations, Fiserv

    Scott Hendriks has over 20 years of experience in the consumer finance industry from both the lender and service provider sides of the business.  He spent 10 years in the mortgage lending, consumer lending and indirect automotive lending segments of the market originating receivables both for prime and non-prime portfolios.  During this time, he worked very closely in many aspects of credit operations including credit management, risk management and compliance.  Since joining Fiserv in 2002, Scott has been very involved in the development of the Auto LOS product and now serves as the Director of Product Management for Auto Originations.

  • Millennials: The Great Disrupters?

    Contains 1 Component(s)

    A good deal has been written and discussed over this massive generation of 80 million consumers in the US. As it turns out the data show that a good deal of what has been claimed about Millennials is not truth, but in fact, myth.

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    PRESENTER:

    Michael Marx, Senior Director, Visa Inc.

    ABOUT THE WEBINAR:

    A good deal has been written and discussed over this massive generation of 80 million consumers in the US.  As it turns out the data show that a good deal of what has been claimed about Millennials is not truth, but in fact, myth.  This presentation will cover a holistic view of the segment designed to provide accurate guidance in reaching this segment most effectively in communications and channels, financial services product design, and how to match servicing protocols with the way this segment wishes to interact with the entities with which they deal. 

    To accomplish this a number of issues will be addressed in depth including how optimistic Millennials are today and how they see their futures, their uses of technology and how this differs from that of other generations, both older and younger, how Millennials wish to be communicated to, and to what extent are Millennials disrupting the financial services landscape today and in the future.  The summary will point to actionable insights to maximize acquisition, activation and retention effects that ultimately will grow profits for your institution.

    THIS WEBINAR WILL COVER:

    1. Brief demographic overview of the Millennial segment
    2. The Millennial mindset—the return to positivity
    3. Millennials and their interactions with technology
    4. Millennials and their commerce and payments activity
    5. Millennials as disruptors in the financial and payments ecosystem

    TOP 3 BENEFITS TO ATTENDEES:

    1. Better understand how Millennials are shaping the marketplace and presenting a massive opportunity for sales
    2. Get tactical thought-starters to maximize effectiveness in communicating, servicing and designing financial services for the Millennial segment
    3. Provide guidance in the most efficient allocation of resources to attract and retain the business of Millennials

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Michael Marx

    Senior Director, Voice of the Consumer, Visa, Inc

    Michael Marx is currently Senior Director of Visa Inc. Research and Insights.  In this capacity, Mr. Marx is responsible for consulting and communicating with Visa payment card issuing clients and accepting merchants on all aspects of intelligence including market research, market intelligence, competitive intelligence and consumer trends that are ultimately relevant to the payments business.

    Mr. Marx is a frequent speaker at industry conferences where he discusses key segments of the population who will drive the payments business going forward as well as ground-breaking Visa research efforts that contribute to the furtherance of its partners’ business.

    Prior to joining Visa in 1996, Mr. Marx served for 11 years as manager of the corporate market research function at Wells Fargo.  He has also held research positions at Clorox and Market Facts.

    Mr. Marx holds a B.A. in Politics from the University of California, Santa Cruz and an M.A. in Communications from the University of Pennsylvania.

  • Third-Party Oversight – It’s Broader than You Think

    Contains 1 Component(s)

    It can be challenging to manage the financial, legal, and regulatory risks associated with outsourcing. And while risk officers may administer a centralized vendor management or third party oversight function, the business lines own the risks.






    PRESENTERS:

    B. Scott Fisher, Managing Director, Treliant Risk Advisors
    John P. Carey, Member, Senior Advisory Board, Treliant Risk Advisors
    April A. Breslaw, Senior Advisor, Treliant Risk Advisors

    ABOUT THE WEBINAR:

    It can be challenging to manage the financial, legal, and regulatory risks associated with outsourcing.  And while risk officers may administer a centralized vendor management or third party oversight function, the business lines own the risks.  They know their vendors – what they provide and what strong performance looks like.  But how to ensure an appropriate level of oversight across the organization? 

    Treliant will share insights on how to develop and carry out an effective risk management strategy, including the distinction between the oversight provided by a central second line function and what first line business units need to do.  We will discuss these issues in the context of both regulatory expectations and industry best practices.

    Finally, Treliant will help you remember the not-so-obvious partners - co-branded card relationships, agent banks, telemarketers, and other relationships that should be risk managed in today’s competitive environment.

    THIS WEBINAR WILL COVER:

    1. Why Involving Business Leaders (The 1st Line of Defense) is Critical
    2. The Role of the 2nd Line of Defense
    3. Remembering the Not- So- Obvious Partners: They Affect Your Customers

    TOP 3 BENEFITS TO ATTENDEES:

    1. Role Clarity Between the Lines of Defense
    2. Get your Arms Around Your Contracts
    3. Help Drive Consistent Approaches Among Different Lines of Business



    B. Scott Fisher

    Managing Director, Chief Revenue & Strategy Officer, Treliant Risk Advisors

    Scott Fisher, Managing Director of Treliant, is a senior financial services executive with a 32-year career in banking, including responsibility for mortgage, retail banking, consumer credit, product management, investments, private banking, commercial banking, network planning, e-commerce, call centers, and operations. He has overseen large-scale mortgage originations, fulfillment, and servicing at major US banks. He has overseen annual originations of $11 billion, a balance sheet of $3 billion in residential mortgages, and a servicing portfolio of $8 billion.

    Scott has led multiple mergers and acquisitions from due diligence through integration, as well as variable compensation design and administration, credit policy, and balance sheet/liquidity management. He has significant regulatory relations experience, including state and federal examinations, complaint resolution, and exam remediation. Scott has partnered to build compliance programs in retail banking, brokerage, mortgage, and wealth management from the first-line-of-defense perspective.

    At Treliant, Scott counsels clients on sales practices, third-party risk management, mortgage operations, brokerage, and compliance matters. He has a hands-on perspective on the industry, future trends, and emerging risks, enabling him to provide strategic and practical advice to financial services companies on the challenges they face today. Scott also directs Treliant’s strategy and business development and coordinates the firm’s business with affiliated organizations in his operating role of Chief Revenue and Strategy Officer. He is a member of Treliant’s Executive Leadership Team, based in Washington, DC.

    Prior to joining Treliant, Scott held senior leadership positions with First Niagara Financial Group and Wachovia National Bank. He is active in financial services trade associations, including the Consumer Bankers Association, American Bankers Association, and Mortgage Bankers Association. He is a graduate of the University of North Carolina at Chapel Hill with a BS in Business Administration.

    John P. Carey

    Senior Advisory Board Member, Treliant Risk Advisors

    John Carey, a Senior Advisory Board Member at Treliant Risk Advisors, is an accomplished banking executive and attorney with a broad mix of business, regulatory, legal, corporate governance, compliance, and management experience in major consumer financial services companies, at a national law firm, and in government service. He is particularly strong in addressing and solving external and regulatory challenges, including enforcement actions and investigations. He also has extensive experience in board governance, having served on numerous bank, community, and non-profit boards.

    John recently retired from a 10-year career at Citigroup, where in his last role he served as Member of the Executive Committee and Managing Director at Citi Holdings, the entity within the firm that is responsible for the disposition of businesses that are no longer core to its strategy. He oversaw the legal, compliance, and control issues for the consumer businesses slated for sale or liquidation in South America. Concurrently, he served as Chairman of the Board of Banamex USA (BUSA), a state-chartered institution and Citi subsidiary bank located in Los Angeles, CA.

    Further, John was Head of Governance, Regulatory, and External Affairs for Citi’s global consumer bank, where he led the development of effective controls and the oversight of external, regulatory, and operational risks affecting the business. He also managed the interaction among the global consumer businesses and the legal, regulatory, compliance, control, legislative, community relations, and communications functions at Citi. In addition, he served as Chief Administrative Officer (CAO) of Citi North America Consumer Banking and as CAO of Citi Cards.

    April Breslaw

    Senior Advisor, Treliant Risk Advisors

    April Breslaw is a Senior Advisor with Treliant Risk Advisors. She has held multiple leadership positions at federal financial regulatory agencies, including Deputy Assistant Director, Office of Supervision Policy, at the Consumer Financial Protection Bureau (CFPB), which she joined as it was being built in 2010. Her other roles have included Chair of the Consumer Compliance Task Force at the Federal Financial Institutions Examination Council (FFIEC); Associate Director, Compliance Policy and Examinations, at the Federal Deposit Insurance Corporation (FDIC); and Managing Director at the Office of Thrift Supervision (OTS).

    April is deeply knowledgeable and well-positioned to assist financial services companies in addressing compliance risks and responding to regulatory, supervisory, and enforcement concerns. She has experience with the range of compliance issues that arise as financial products and services are offered to consumers. She also has heightened insight into how all federal banking agencies view potential Unfair, Deceptive, or Abusive Acts or Practices (UDAAP).  

    April’s background provides her with the ability to:      

          Assess compliance management systems and propose options that may increase their effectiveness. These efforts may  reduce the risk of adverse examination findings and enforcement actions by federal regulators;

          Advise firms about how to negotiate an acceptable resolution when compliance management issues or potential violations of consumer financial services law have been raised, as well as recommend efficient ways to carry out measures required by supervisory proceedings, enforcement actions, or private litigation; and

          Alert firms to emerging compliance risks, including the implications of regulatory proposals, guidance, and public statements made by the CFPB and other federal banking agencies about consumer protection issues.

    April holds a JD from the George Washington University Law School and a BA with honors from the University of Miami.  

  • Mortgage Journey Optimization: Increase Approvals and Lower Costs

    Contains 1 Component(s) Recorded On: 06/14/2017

    Mortgages represent one of the largest income streams for most big banks globally, as such a little bit of capacity creation or a small improvement in conversion rates can have a significant impact on your bottom line.








    PRESENTERS:

    Adam Thornber, Managing Director UK Practice, Bridgeforce
    Mark Ravanesi, Senior Program Manager, US Practice, Bridgeforce

    ABOUT THE WEBINAR:

    Mortgages represent one of the largest income streams for most big banks globally, as such a little bit of capacity creation or a small improvement in conversion rates can have a significant impact on your bottom line.

    While customer journey mapping is not a new concept, we have found that the volume of change, including significant regulatory adjustments, can erode the benefit of previous improvements.

    We will share insights on how to improve and sustain your customer journey, including: Simplifying your application process, reducing the journey length, and how to grow your market presence and volumes.

    So, join us to find out what you can do to optimize your customer journey to enable you to enhance pull through rates and revenue, while minimizing expense in an increasingly low margin environment.

    THIS WEBINAR WILL COVER:

    1. Why customer journey optimization should be an on-going priority 
    2. The importance of assessing your current customer journey through:
      1. Observing the real end-to-end process
      2. Understanding completion rates
      3. Root cause analysis of negative experiences
      4. Questioning manual hand-offs within the process
    3. Explore proven priorities for customers that are consistent among customer experience surveys and net promoter measurements
    4. Steps you can take to leverage what you’ve already built to advance in these areas

    TOP 3 BENEFITS TO ATTENDEES:

    1. How to approach customer journey optimization
    2. Find out where you stand today against your peers on critical customer journey measures
    3. Practical guidance on proven improvement concepts for your top priority areas

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Adam Thornber

    Managing Director, UK Practice, Bridgeforce

    Adam has over 15 years of well-rounded experience from line through leadership positions at UK-based financial institutions including Royal Bank of Scotland and Northern Rock where he focused on strategy and analytics for lending and debt management. 

    Adam specializes in operating model design and implementation, portfolio management strategies, effective business performance indicators and the creation of innovative, commercial debt solutions for borrowers in financial difficulty. As Managing Director of Bridgeforce, Adam oversees the operations, growth and management of the UK practice and has delivered large-scale technology, market expansion and customer journey optimization projects for clients in the region.

    Mark Ravanesi

    Senior Program Manager, Bridgeforce

    Mark Ravanesi has nearly 20 years of experience across the consumer finance lifecycle with deep expertise in credit, customer experience/engagement and risk management.  

    Prior to joining Bridgeforce in 2013, Mark held senior Risk and Operations roles in UK and US markets with diverse financial product expertise spanning, credit cards, mortgages, retail energy, deposit accounts and consumer loans.

  • Aligning Retail Distribution, Technology, and Workforce

    Contains 1 Component(s)

    Everyone knows the consumer behaviors are changing. But most bankers struggle with aligning their three retail delivery resources (distribution network, technology, and workforce) in order to realize the full value of their branch transformation investments.

    PRESENTERS:

    Randy Ross, Executive Vice President, Kiran Analytics
    Tom McDermott, Co-Founder & Managing Partner, Inver Consulting Group

    ABOUT THE WEBINAR:

    Everyone knows the consumer behaviors are changing. But most bankers struggle with aligning their three retail delivery resources (distribution network, technology, and workforce) in order to realize the full value of their branch transformation investments. Why? Because it’s not as easy as it sounds. It requires a holistic view of all the bank’s retail delivery assets, an analytics-driven decision making framework, consistent set of KPIs, a continuous process for performance improvement, and strong collaboration between executive management, retail delivery strategy, branch leadership, technology and operations.  

    THIS WEBINAR WILL COVER:

    • Effective utilization of branches and ATMs in the distribution network
    • Optimization of technology deployments
    • Alignment of  branch types and staff positions with market needs
    • Branch staff as digital and self-service ambassadors 
    • Benefits of aligning the three retail delivery resources

    TOP 3 BENEFITS TO ATTENDEES:

    • Learn about the common challenges with optimizing three major processes at the same time
    • Find out about the new performance indicators necessary for transformation success 
    • Gain insights from experts who work closely with banking executives, retail delivery strategists, and branch transformation leaders

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Randy Ross

    Executive Vice President, Kiran Analytics, Inc.

    Randy Ross leads global client management and business development for Kiran Analytics. His career has focused on delivering breakthrough results to financial services companies spanning the areas of payments, marketing services, operations, customer management, change management, workforce management, and technology. Leading the teams that deliver Kiran's predictive analytics driven branch transformation solutions, his central focus includes talent acquisition, workforce management, customer experience, and resource optimization.

    Randy has been a frequent speaker in Retail Banking and Banking Analytics conferences.

    Tom McDermott

    Co-Founder & Managing Partner, Inver Consulting Group

    Tom McDermott leads the advisory practices of Inver Consulting Group, a financial services consulting firm based in Atlanta, Georgia. He has over 25 years financial services experience in senior level roles with both large and small banks.  His early career roles focused on multi-dimensional profitability systems and analysis.  His senior management roles at Washington Mutual and Chase involved Corporate Planning, Network Strategy, and Market Leadership. His innovation leadership continued at SunTrust with initiatives such as Omni Channel banking, mobile deposits, digital sales, Image Enabled ATM’s, Video Teller “Teller Connect” and the Technology branch.  Tom also ran SunTrust’s Retail Sales function, developing a custom needs-based sales process.

    Tom has been a frequent speaker at numerous Retail Banking conferences on Omni Channel Strategy and Network Optimization.

  • Speed Processing and Improve Customer Experience Across Multiple Lines of Business

    Contains 1 Component(s)

    Financial institutions understand that delivering excellent service increases retention and market share from their competitors. Customers want to be able to interact with their bank on their terms, from anyplace at any time. Offering this level of service is a challenge for banks that lack omni-channel communications and who struggle with organizational silos, slow and manual processes, and non-integrated legacy systems.







    PRESENTERS:
    David Smith, Lead Consultant, Applications Line of Business, FICO

    ABOUT THE WEBINAR:

    Financial institutions understand that delivering excellent service increases retention and market share from their competitors. Customers want to be able to interact with their bank on their terms, from anyplace at any time. Offering this level of service is a challenge for banks that lack omni-channel communications and who struggle with organizational silos, slow and manual processes, and non-integrated legacy systems.

    This webinar addresses the challenges of how to speed origination and booking processes, add real-time automated decisioning, and modernize all lines of business, without creating a new generation of siloed internal systems.

    THE WEBINAR WILL COVER:

    1. How to eliminate application declines due to incorrect or incomplete loan documents submitted by customers
    2. How to improve limited automation decisioning
    3. How to shorten time for changes to credit policy and time to market for new products
    4. Case Study examples including how a large regional financial institution reduced time to book accounts from three days to 30 seconds.

    TOP BENEFITS TO ATTENDEES:

    1. How to leverage banking alerts, customer engagement and electronic document delivery to reduce long application cycles across auto, personal, installment, card, small business, and all portfolios
    2. How to take a big picture and phased approach to address your biggest line of business challenges first and then grow with each successful implementation.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    David Smith

    Lead Consultant, Applications Line of Business, FICO

    David Smith is an originations consultant at FICO with over 15 years of experience. David engages with and advises banks in regards to consumer and small business lending on a weekly basis. David’s expertise includes proficiency with FICO® Small Business Scoring Service (SBSS) which is recognized as the industry leader in assessing the risk of US small business credit applicants as well as FICO’s originations solutions.

  • Compliance & Risk Management Innovation – The Key to Growth

    Contains 1 Component(s)

    Heavy investing over the past several years has enhanced both compliance and controls. And now, we’re seeing great value from leveraging these foundational efforts to support growth needs.










    PRESENTERS:

    Andrew Domino, Bridgeforce, COO & International Executive Director
    John Sanders, Bridgeforce, Co-Founder, Managing Director of Non-Bank Lending/Capital Markets

    ABOUT THE WEBINAR:

    Heavy investing over the past several years has enhanced both compliance and controls. And now, we’re seeing great value from leveraging these foundational efforts to support growth needs.

    We will share insights on how to use your compliance and control foundations to innovate for growth. You’ll learn about many examples including: simplifying and digitizing the customer journey, refining underwriting, modifying collections strategies, and automating compliance checks.

    If you’re not quite there, we will discuss the prerequisites to have in place because getting these foundations ready is no longer just about avoiding regulatory risks, it’s also about being left behind by the competition. So, join us to find out what you can do to move your business forward.

    THIS WEBINAR WILL COVER:

    1. Making growth possible by having the proper risk and compliance elements in place – these are the pre-requisites.
    2. The four key areas where we are seeing innovation in the industry:
      1. Simplifying and Digitizing Customer Journeys
      2. Refining Underwriting
      3. Reimagining Collections
      4. Automating Compliance Checks
    3. Steps you can take to leverage what you’ve already built to advance in these areas.

    TOP 3 BENEFITS TO ATTENDEES:

    1. Identify your organization’s readiness and capability to use existing risk management and compliance foundations. 
    2. Find out how others have leveraged and innovated using their risk management and compliance infrastructure. 
    3. Practical guidance on actions you can take to begin, or further, your own innovation efforts. 

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Andrew Domino

    COO & International Executive Director, Bridgeforce

    With over 20 years of experience in the financial services industry, Andrew has a long history of improving international organizations operationally and strategically. As COO, Andrew oversees the operational systems and staff for the consultancy, while also working with domestic and international clients. As the Executive Director of International Practice, he has expanded the company’s international presence.

    Andrew has worked with clients in the UK and Eurozone on loss mitigation strategies, staff training for mortgage arrears, mortgage risk mitigation, fraud strategies and credit line and authorizations strategies (credit cards and current accounts). He has also worked with US and Latin American clients on fraud strategies, consumer lending and organizational alignment. Before Bridgeforce, Andrew has served as the Chief Operations Officer for MXT Card Services, a start-up credit card and portfolio management company. Prior to that role, Andrew was the Operations Risk Director for Bank of America consulting China Construction Bank in Shanghai, China and he served as the Chief Operating Officer for the credit card joint venture between Bank of America and IXE Banco in Mexico City. Andrew holds a BS in Business Administration from Elon University.

    John Sanders

    Co-Founder, Managing Director of Non-Bank Lending/Capital Markets, Bridgeforce

    John has over 20 years of experience including progressive management positions in financial services.  His career encompasses successfully starting and profitably running business ventures including co-founding Bridgeforce, a specialized consulting firm to the world’s top lending institutions. Bridgeforce has achieved an international presence, attracted Fortune 50 clients, and was dubbed the premier consultancy in its field.  

    Over the last several years John has worked closely with the investment community and nonbank sector with a heavy focus on fintech, as well as leading several mission critical initiatives for Bridgeforce clients related to credit bureau reporting and disputes.  

    John holds two bachelor’s degrees in Business Management and Economics from Towson University, and a minor in Music Performance. He has published articles in a number of industry journals related to risk management.