CBA Webinars

CBA Team Contact

Maren Colon
mcolon@consumerbankers.com
202-552-6394

Catalog Advanced Search

Search by Categories
Search by Format
Search by Date Range
Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
Start
End
Search by Keyword
Sort By
  • Third-Party Oversight – It’s Broader than You Think

    Contains 1 Component(s)

    It can be challenging to manage the financial, legal, and regulatory risks associated with outsourcing. And while risk officers may administer a centralized vendor management or third party oversight function, the business lines own the risks.






    PRESENTERS:

    B. Scott Fisher, Managing Director, Treliant Risk Advisors
    John P. Carey, Member, Senior Advisory Board, Treliant Risk Advisors
    April A. Breslaw, Senior Advisor, Treliant Risk Advisors

    ABOUT THE WEBINAR:

    It can be challenging to manage the financial, legal, and regulatory risks associated with outsourcing.  And while risk officers may administer a centralized vendor management or third party oversight function, the business lines own the risks.  They know their vendors – what they provide and what strong performance looks like.  But how to ensure an appropriate level of oversight across the organization? 

    Treliant will share insights on how to develop and carry out an effective risk management strategy, including the distinction between the oversight provided by a central second line function and what first line business units need to do.  We will discuss these issues in the context of both regulatory expectations and industry best practices.

    Finally, Treliant will help you remember the not-so-obvious partners - co-branded card relationships, agent banks, telemarketers, and other relationships that should be risk managed in today’s competitive environment.

    THIS WEBINAR WILL COVER:

    1. Why Involving Business Leaders (The 1st Line of Defense) is Critical
    2. The Role of the 2nd Line of Defense
    3. Remembering the Not- So- Obvious Partners: They Affect Your Customers

    TOP 3 BENEFITS TO ATTENDEES:

    1. Role Clarity Between the Lines of Defense
    2. Get your Arms Around Your Contracts
    3. Help Drive Consistent Approaches Among Different Lines of Business



    B. Scott Fisher

    Managing Director, Chief Revenue & Strategy Officer, Treliant Risk Advisors

    Scott Fisher, Managing Director of Treliant, is a senior financial services executive with a 32-year career in banking, including responsibility for mortgage, retail banking, consumer credit, product management, investments, private banking, commercial banking, network planning, e-commerce, call centers, and operations. He has overseen large-scale mortgage originations, fulfillment, and servicing at major US banks. He has overseen annual originations of $11 billion, a balance sheet of $3 billion in residential mortgages, and a servicing portfolio of $8 billion.

    Scott has led multiple mergers and acquisitions from due diligence through integration, as well as variable compensation design and administration, credit policy, and balance sheet/liquidity management. He has significant regulatory relations experience, including state and federal examinations, complaint resolution, and exam remediation. Scott has partnered to build compliance programs in retail banking, brokerage, mortgage, and wealth management from the first-line-of-defense perspective.

    At Treliant, Scott counsels clients on sales practices, third-party risk management, mortgage operations, brokerage, and compliance matters. He has a hands-on perspective on the industry, future trends, and emerging risks, enabling him to provide strategic and practical advice to financial services companies on the challenges they face today. Scott also directs Treliant’s strategy and business development and coordinates the firm’s business with affiliated organizations in his operating role of Chief Revenue and Strategy Officer. He is a member of Treliant’s Executive Leadership Team, based in Washington, DC.

    Prior to joining Treliant, Scott held senior leadership positions with First Niagara Financial Group and Wachovia National Bank. He is active in financial services trade associations, including the Consumer Bankers Association, American Bankers Association, and Mortgage Bankers Association. He is a graduate of the University of North Carolina at Chapel Hill with a BS in Business Administration.

    John P. Carey

    Senior Advisory Board Member, Treliant Risk Advisors

    John Carey, a Senior Advisory Board Member at Treliant Risk Advisors, is an accomplished banking executive and attorney with a broad mix of business, regulatory, legal, corporate governance, compliance, and management experience in major consumer financial services companies, at a national law firm, and in government service. He is particularly strong in addressing and solving external and regulatory challenges, including enforcement actions and investigations. He also has extensive experience in board governance, having served on numerous bank, community, and non-profit boards.

    John recently retired from a 10-year career at Citigroup, where in his last role he served as Member of the Executive Committee and Managing Director at Citi Holdings, the entity within the firm that is responsible for the disposition of businesses that are no longer core to its strategy. He oversaw the legal, compliance, and control issues for the consumer businesses slated for sale or liquidation in South America. Concurrently, he served as Chairman of the Board of Banamex USA (BUSA), a state-chartered institution and Citi subsidiary bank located in Los Angeles, CA.

    Further, John was Head of Governance, Regulatory, and External Affairs for Citi’s global consumer bank, where he led the development of effective controls and the oversight of external, regulatory, and operational risks affecting the business. He also managed the interaction among the global consumer businesses and the legal, regulatory, compliance, control, legislative, community relations, and communications functions at Citi. In addition, he served as Chief Administrative Officer (CAO) of Citi North America Consumer Banking and as CAO of Citi Cards.

    April Breslaw

    Senior Advisor, Treliant Risk Advisors

    April Breslaw is a Senior Advisor with Treliant Risk Advisors. She has held multiple leadership positions at federal financial regulatory agencies, including Deputy Assistant Director, Office of Supervision Policy, at the Consumer Financial Protection Bureau (CFPB), which she joined as it was being built in 2010. Her other roles have included Chair of the Consumer Compliance Task Force at the Federal Financial Institutions Examination Council (FFIEC); Associate Director, Compliance Policy and Examinations, at the Federal Deposit Insurance Corporation (FDIC); and Managing Director at the Office of Thrift Supervision (OTS).

    April is deeply knowledgeable and well-positioned to assist financial services companies in addressing compliance risks and responding to regulatory, supervisory, and enforcement concerns. She has experience with the range of compliance issues that arise as financial products and services are offered to consumers. She also has heightened insight into how all federal banking agencies view potential Unfair, Deceptive, or Abusive Acts or Practices (UDAAP).  

    April’s background provides her with the ability to:      

          Assess compliance management systems and propose options that may increase their effectiveness. These efforts may  reduce the risk of adverse examination findings and enforcement actions by federal regulators;

          Advise firms about how to negotiate an acceptable resolution when compliance management issues or potential violations of consumer financial services law have been raised, as well as recommend efficient ways to carry out measures required by supervisory proceedings, enforcement actions, or private litigation; and

          Alert firms to emerging compliance risks, including the implications of regulatory proposals, guidance, and public statements made by the CFPB and other federal banking agencies about consumer protection issues.

    April holds a JD from the George Washington University Law School and a BA with honors from the University of Miami.  

  • Mortgage Journey Optimization: Increase Approvals and Lower Costs

    Contains 1 Component(s) Recorded On: 06/14/2017

    Mortgages represent one of the largest income streams for most big banks globally, as such a little bit of capacity creation or a small improvement in conversion rates can have a significant impact on your bottom line.








    PRESENTERS:

    Adam Thornber, Managing Director UK Practice, Bridgeforce
    Mark Ravanesi, Senior Program Manager, US Practice, Bridgeforce

    ABOUT THE WEBINAR:

    Mortgages represent one of the largest income streams for most big banks globally, as such a little bit of capacity creation or a small improvement in conversion rates can have a significant impact on your bottom line.

    While customer journey mapping is not a new concept, we have found that the volume of change, including significant regulatory adjustments, can erode the benefit of previous improvements.

    We will share insights on how to improve and sustain your customer journey, including: Simplifying your application process, reducing the journey length, and how to grow your market presence and volumes.

    So, join us to find out what you can do to optimize your customer journey to enable you to enhance pull through rates and revenue, while minimizing expense in an increasingly low margin environment.

    THIS WEBINAR WILL COVER:

    1. Why customer journey optimization should be an on-going priority 
    2. The importance of assessing your current customer journey through:
      1. Observing the real end-to-end process
      2. Understanding completion rates
      3. Root cause analysis of negative experiences
      4. Questioning manual hand-offs within the process
    3. Explore proven priorities for customers that are consistent among customer experience surveys and net promoter measurements
    4. Steps you can take to leverage what you’ve already built to advance in these areas

    TOP 3 BENEFITS TO ATTENDEES:

    1. How to approach customer journey optimization
    2. Find out where you stand today against your peers on critical customer journey measures
    3. Practical guidance on proven improvement concepts for your top priority areas

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Adam Thornber

    Managing Director, UK Practice, Bridgeforce

    Adam has over 15 years of well-rounded experience from line through leadership positions at UK-based financial institutions including Royal Bank of Scotland and Northern Rock where he focused on strategy and analytics for lending and debt management. 

    Adam specializes in operating model design and implementation, portfolio management strategies, effective business performance indicators and the creation of innovative, commercial debt solutions for borrowers in financial difficulty. As Managing Director of Bridgeforce, Adam oversees the operations, growth and management of the UK practice and has delivered large-scale technology, market expansion and customer journey optimization projects for clients in the region.

    Mark Ravanesi

    Senior Program Manager, Bridgeforce

    Mark Ravanesi has nearly 20 years of experience across the consumer finance lifecycle with deep expertise in credit, customer experience/engagement and risk management.  

    Prior to joining Bridgeforce in 2013, Mark held senior Risk and Operations roles in UK and US markets with diverse financial product expertise spanning, credit cards, mortgages, retail energy, deposit accounts and consumer loans.

  • Aligning Retail Distribution, Technology, and Workforce

    Contains 1 Component(s)

    Everyone knows the consumer behaviors are changing. But most bankers struggle with aligning their three retail delivery resources (distribution network, technology, and workforce) in order to realize the full value of their branch transformation investments.

    PRESENTERS:

    Randy Ross, Executive Vice President, Kiran Analytics
    Tom McDermott, Co-Founder & Managing Partner, Inver Consulting Group

    ABOUT THE WEBINAR:

    Everyone knows the consumer behaviors are changing. But most bankers struggle with aligning their three retail delivery resources (distribution network, technology, and workforce) in order to realize the full value of their branch transformation investments. Why? Because it’s not as easy as it sounds. It requires a holistic view of all the bank’s retail delivery assets, an analytics-driven decision making framework, consistent set of KPIs, a continuous process for performance improvement, and strong collaboration between executive management, retail delivery strategy, branch leadership, technology and operations.  

    THIS WEBINAR WILL COVER:

    • Effective utilization of branches and ATMs in the distribution network
    • Optimization of technology deployments
    • Alignment of  branch types and staff positions with market needs
    • Branch staff as digital and self-service ambassadors 
    • Benefits of aligning the three retail delivery resources

    TOP 3 BENEFITS TO ATTENDEES:

    • Learn about the common challenges with optimizing three major processes at the same time
    • Find out about the new performance indicators necessary for transformation success 
    • Gain insights from experts who work closely with banking executives, retail delivery strategists, and branch transformation leaders

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Randy Ross

    Executive Vice President, Kiran Analytics, Inc.

    Randy Ross leads global client management and business development for Kiran Analytics. His career has focused on delivering breakthrough results to financial services companies spanning the areas of payments, marketing services, operations, customer management, change management, workforce management, and technology. Leading the teams that deliver Kiran's predictive analytics driven branch transformation solutions, his central focus includes talent acquisition, workforce management, customer experience, and resource optimization.

    Randy has been a frequent speaker in Retail Banking and Banking Analytics conferences.

    Tom McDermott

    Co-Founder & Managing Partner, Inver Consulting Group

    Tom McDermott leads the advisory practices of Inver Consulting Group, a financial services consulting firm based in Atlanta, Georgia. He has over 25 years financial services experience in senior level roles with both large and small banks.  His early career roles focused on multi-dimensional profitability systems and analysis.  His senior management roles at Washington Mutual and Chase involved Corporate Planning, Network Strategy, and Market Leadership. His innovation leadership continued at SunTrust with initiatives such as Omni Channel banking, mobile deposits, digital sales, Image Enabled ATM’s, Video Teller “Teller Connect” and the Technology branch.  Tom also ran SunTrust’s Retail Sales function, developing a custom needs-based sales process.

    Tom has been a frequent speaker at numerous Retail Banking conferences on Omni Channel Strategy and Network Optimization.

  • Speed Processing and Improve Customer Experience Across Multiple Lines of Business

    Contains 1 Component(s)

    Financial institutions understand that delivering excellent service increases retention and market share from their competitors. Customers want to be able to interact with their bank on their terms, from anyplace at any time. Offering this level of service is a challenge for banks that lack omni-channel communications and who struggle with organizational silos, slow and manual processes, and non-integrated legacy systems.







    PRESENTERS:
    David Smith, Lead Consultant, Applications Line of Business, FICO

    ABOUT THE WEBINAR:

    Financial institutions understand that delivering excellent service increases retention and market share from their competitors. Customers want to be able to interact with their bank on their terms, from anyplace at any time. Offering this level of service is a challenge for banks that lack omni-channel communications and who struggle with organizational silos, slow and manual processes, and non-integrated legacy systems.

    This webinar addresses the challenges of how to speed origination and booking processes, add real-time automated decisioning, and modernize all lines of business, without creating a new generation of siloed internal systems.

    THE WEBINAR WILL COVER:

    1. How to eliminate application declines due to incorrect or incomplete loan documents submitted by customers
    2. How to improve limited automation decisioning
    3. How to shorten time for changes to credit policy and time to market for new products
    4. Case Study examples including how a large regional financial institution reduced time to book accounts from three days to 30 seconds.

    TOP BENEFITS TO ATTENDEES:

    1. How to leverage banking alerts, customer engagement and electronic document delivery to reduce long application cycles across auto, personal, installment, card, small business, and all portfolios
    2. How to take a big picture and phased approach to address your biggest line of business challenges first and then grow with each successful implementation.

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    David Smith

    Lead Consultant, Applications Line of Business, FICO

    David Smith is an originations consultant at FICO with over 15 years of experience. David engages with and advises banks in regards to consumer and small business lending on a weekly basis. David’s expertise includes proficiency with FICO® Small Business Scoring Service (SBSS) which is recognized as the industry leader in assessing the risk of US small business credit applicants as well as FICO’s originations solutions.

  • Compliance & Risk Management Innovation – The Key to Growth

    Contains 1 Component(s)

    Heavy investing over the past several years has enhanced both compliance and controls. And now, we’re seeing great value from leveraging these foundational efforts to support growth needs.










    PRESENTERS:

    Andrew Domino, Bridgeforce, COO & International Executive Director
    John Sanders, Bridgeforce, Co-Founder, Managing Director of Non-Bank Lending/Capital Markets

    ABOUT THE WEBINAR:

    Heavy investing over the past several years has enhanced both compliance and controls. And now, we’re seeing great value from leveraging these foundational efforts to support growth needs.

    We will share insights on how to use your compliance and control foundations to innovate for growth. You’ll learn about many examples including: simplifying and digitizing the customer journey, refining underwriting, modifying collections strategies, and automating compliance checks.

    If you’re not quite there, we will discuss the prerequisites to have in place because getting these foundations ready is no longer just about avoiding regulatory risks, it’s also about being left behind by the competition. So, join us to find out what you can do to move your business forward.

    THIS WEBINAR WILL COVER:

    1. Making growth possible by having the proper risk and compliance elements in place – these are the pre-requisites.
    2. The four key areas where we are seeing innovation in the industry:
      1. Simplifying and Digitizing Customer Journeys
      2. Refining Underwriting
      3. Reimagining Collections
      4. Automating Compliance Checks
    3. Steps you can take to leverage what you’ve already built to advance in these areas.

    TOP 3 BENEFITS TO ATTENDEES:

    1. Identify your organization’s readiness and capability to use existing risk management and compliance foundations. 
    2. Find out how others have leveraged and innovated using their risk management and compliance infrastructure. 
    3. Practical guidance on actions you can take to begin, or further, your own innovation efforts. 

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    Andrew Domino

    COO & International Executive Director, Bridgeforce

    With over 20 years of experience in the financial services industry, Andrew has a long history of improving international organizations operationally and strategically. As COO, Andrew oversees the operational systems and staff for the consultancy, while also working with domestic and international clients. As the Executive Director of International Practice, he has expanded the company’s international presence.

    Andrew has worked with clients in the UK and Eurozone on loss mitigation strategies, staff training for mortgage arrears, mortgage risk mitigation, fraud strategies and credit line and authorizations strategies (credit cards and current accounts). He has also worked with US and Latin American clients on fraud strategies, consumer lending and organizational alignment. Before Bridgeforce, Andrew has served as the Chief Operations Officer for MXT Card Services, a start-up credit card and portfolio management company. Prior to that role, Andrew was the Operations Risk Director for Bank of America consulting China Construction Bank in Shanghai, China and he served as the Chief Operating Officer for the credit card joint venture between Bank of America and IXE Banco in Mexico City. Andrew holds a BS in Business Administration from Elon University.

    John Sanders

    Co-Founder, Managing Director of Non-Bank Lending/Capital Markets, Bridgeforce

    John has over 20 years of experience including progressive management positions in financial services.  His career encompasses successfully starting and profitably running business ventures including co-founding Bridgeforce, a specialized consulting firm to the world’s top lending institutions. Bridgeforce has achieved an international presence, attracted Fortune 50 clients, and was dubbed the premier consultancy in its field.  

    Over the last several years John has worked closely with the investment community and nonbank sector with a heavy focus on fintech, as well as leading several mission critical initiatives for Bridgeforce clients related to credit bureau reporting and disputes.  

    John holds two bachelor’s degrees in Business Management and Economics from Towson University, and a minor in Music Performance. He has published articles in a number of industry journals related to risk management.

  • IT Risk Management as a Competitive Advantage

    Contains 1 Component(s)

    Learn how companies stay ahead of their competition by streamlining IT and Information Security Risk Management processes to help increase efficiency, operate cost-effectively and achieve their goals.










    PRESENTERS:

    Kevin Malicki, Director of Product Management, Harland Clarke
    Sam Abadir, Director of Product Alliances, LockPath®

    ABOUT THE WEBINAR:

    Learn how companies stay ahead of their competition by streamlining IT and Information Security Risk Management processes to help increase efficiency, operate cost-effectively and achieve their goals.

    Governance, risk management and compliance (GRC) solutions can turn a necessary cost into a competitive advantage for your organization.
     
    In this webinar, Kevin Malicki, Director of Product Management for Harland Clarke and Sam Abadir, Director of LockPath Product Management will share how three financial institutions used their GRC capabilities to identify and assess risk in their organizations, determine and execute effective risk response strategies, and create value.

    1. A multi-national bank’s IT department significantly decreased business risk
    2. The compliance and risk management department of a financial services firm cut more than $500,000 in expenses and increased sales performance
    3. A financial institution increased vendor risk management productivity by more than 500%, while increasing program effectiveness and loss prevention

    THIS WEBINAR WILL COVER:

    1. Understand and address different types of risk 
    2. Manage disparate data and risk better
    3. Communicate compliance and risk internally
    4. Gain a competitive advantage through efficient and effective governance, compliance and risk management

    TOP 3 BENEFITS TO ATTENDEES:

    1. Learn tactical and strategic approaches to lowering the cost of risk management
    2. Identify your organization’s risk management maturity and learn what you can achieve
    3. Find out how other financial institutions have turned risk management into a competitive advantage

    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.


    Kevin Malicki

    Director of Product Management, Harland Clarke

    More than 20 years of banking experience with senior level positions at SunTrust Bank and Fidelity Southern Corporation

    Drove the risk management activities at both financial institutions

    Expertise in delivering year over year revenue and efficiency improvements


    Sam Abadir

    Director of Product Alliances, LockPath

    More than 20 years of experience helping companies improve processes, identify performance metrics, and understand risk

    Works directly with financial institutions to help improve efficiencies and realize their institutional value

  • From Cross-Selling to Cross-Buying Pull-based Approaches to Increase Multi-Product Holdings

    Contains 1 Component(s)

    In this session we will learn how to reframe our marketing efforts and digital channels for pull-based revenue engagement.






    PRESENTERS:

    David Chung, Director at Simon-Kucher & Partners
    Matthew Jackson, Director at Simon-Kucher & Partners

    ABOUT THE WEBINAR:

    In this session we will learn how to reframe our marketing efforts and digital channels for pull-based revenue engagement. Discover how offer-presentment techniques including bundling design, choice architecture and gamification can lead to multi-product holdings. Learn how to encourage customers to self-identify needs and enter voluntarily into deeper engagement, all without the need to deliberately push or cross-sell. In addition to a detailed implementation framework, attendees will leave this session with the tools to identify the point of diminishing returns on rewards where it begins to only marginally increase product holdings; the price-sensitivities of target client segments, and their appetites for bundling and preferred rewards. Explore the latest approaches that effectively nudge clients towards a 3-product relationship and deeper engagement. Most banks think of their digital channels as a process improvement or cost-cutting opportunity, when it represents an opportunity for deeper revenue engagement that can reduce single product holdings.

    THIS WEBINAR WILL COVER:

    1. Proven offer presentment techniques that lead to multi-product holdings
    2. Pull-based cross-selling approaches
    3. Uncovering bundling appetites, price sensitivities and preferred rewards

    TOP 3 BENEFITS TO ATTENDEES:

    1. Framework and tools to implement a pull-based approach at your bank
    2. Proven techniques that increase multi-product holdings
    3. How to transform digital channels into a revenue engagement tool


    Have you created an account yet? If you haven't logged in to the CBA registration site before, please click the Create Account button to set up your profile.  This allows the site to recommend programs of interest to you.

    David Chung

    Partner, Simon-Kucher & Partners

    David Chung is a partner at consultancy Simon-Kucher & Partners. David is an expert in developing B2B product and pricing strategies, product portfolios, price models, value communication, and B2B negotiation strategies for banks and financial institutions. David received an MBA from Duke University Fuqua School in Business specializing in Marketing Strategy and Finance, and a BS in Chemical Engineering & Economics from Columbia University in the City of New York.

    Matthew Jackson

    Director, Simon-Kucher & Partners

    Matthew Jackson is a Director in Simon-Kucher & Partners New York office and focusses on the psychological aspects of proposition design, pricing and value communication. He has delivered projects in digital presentment and gamification in the US, Europe, and the Middle East, and published numerous articles in the field. Matthew studied at Oxford University where he majored in Classics, and is a CFA charterholder.

  • Walking the Tightrope: Striking the Balance Between Fraud Prevention and UX

    Contains 1 Component(s)

    Application fraud and account takeover are rapidly rising in the U.S. and many financial institutions are scrambling to deploy mitigating controls. At the same time, the rising bar of customer expectations is pressuring them to remove friction and increase functionality to create seamless digital experiences for their customers.






    PRESENTERS:

    Julie Conroy, Research Director, Aite Group
    Ken Allen, Senior Vice President of Identity and Fraud, Equifax

    ABOUT THE WEBINAR:

    Application fraud and account takeover are rapidly rising in the U.S. and many financial institutions are scrambling to deploy mitigating controls. At the same time, the rising bar of customer expectations is pressuring them to remove friction and increase functionality to create seamless digital experiences for their customers.

    THIS WEBINAR WILL COVER:

    1. The latest trends and tactics in application fraud and account takeover. How fast is the fraud rising, and how do FIs plan to address?
    2. How important is the customer experience when considering new fraud solutions? And how do FIs strike the right balance between security and the UX?
    3. What types of solutions are FIs investing in to help?

    TOP 3 BENEFITS TO ATTENDEES:

    1. Acquire new customers without friction, while minimizing the risk of fraud
    2. Protect the integrity of your business and your reputation against fraud
    3. Reduce friction and improve the customer experience

    Julie Conroy

    Research Director, Aite Group

    As Research Director of Aite Group’s Retail Banking & Payments practice, Julie Conroy covers fraud, data security, and anti-money laundering issues. She has more than a decade of hands-on product management experience working with financial institutions, payments processors, and risk management companies, including a number of years leading the product team at Early Warning Services. Julie is often quoted in numerous media outlets, including The Wall Street Journal, U.S News and World Report, American Banker, and the New York Times.  Julie is fluent in Spanish and holds an M.A. in International Policy from the Monterey Institute of International Studies and a B.A. in Business Administration from the Michigan State University Honors College.

    Ken Allen

    Senior Vice President of Fraud and Identity Strategy, Equifax

    Ken Allen is an experienced financial and banking professional with extensive experience in areas including payments; fraud prevention; operations; and more. He is currently the SVP Fraud and Identity Strategy for Equifax. Previously, he served as Sr. Vice President of Operations at Socure, a New York based Digital Identity vendor; and prior to that as Sr. Vice President of Fraud and Debit Operations and Vice President of Bank Analysis at Capital One Bank. He also has experience as the Vice President, Head of Payments, Fraud and Operations at Western Union. He has a passion for technology and the use of it in business, both operationally and customer impacting.

  • Mortgage Pricing Analytics: Maximizing Revenue

    Contains 1 Component(s)

    Significant pressures on mortgage origination margins have impacted lenders from both sides of the P&L.





    PRESENTERS:

    Zach Wise, Director, Novantas 
    David Giles, Director, Bank of America
    Justin Whitener, Director of Analytics and Pricing, Ally Bank
    Andrew Frisbie, Managing Director, Novantas

    ABOUT THE WEBINAR:

    Significant pressures on mortgage origination margins have impacted lenders from both sides of the P&L.  Bank originators are facing a difficult task—handling a cyclical decline in total originations and a shift to purchase alongside added competition from non-bank mortgage companies pressure revenue.  On the expense side while all face increasing compliance and regulatory costs, leaving superior margin management capabilities as one of the sole near-term controllable drivers to maintain ROE and volume plans.

    This webinar will focus on benefits and uses of pricing analytics and strategy navigating today’s thin margin environment on focus and planning in this increasingly important topic.

    THIS WEBINAR WILL COVER:

    1. Achievable results through relationship pricing, purchase specials, regional based pricing strategy, and other applications
    2. Price exception, competitor matching, and sales driven strategy relating to competitive price in the industry
    3. Case study examples from leading practitioners of mortgage pricing analytics in the industry

    TOP 3 BENEFITS TO ATTENDEES:

    1. Understanding the role of price elasticity modeling and demand based pricing
    2. Overview of how an analytical pricing framework can benefit with sales-feedback
    3. Risks and areas to avoid when developing and implementing an optimization framework

    Zach Wise

    Director, Novantas

    Zach Wise is a Director at Novantas leading the Mortgage and Home Equity Product and Pricing Consulting Practice since early 2015. Prior to Novantas, Zach worked in industry at Bank of America where he led Mortgage Pricing Strategy, Home Equity Pricing, and Deposit Pricing teams. He has an MBA from Wake Forest and a B.S. in Statistics from Virginia Tech.

    David Giles

    Director, Bank of America

    David Giles is a Director at Bank of America responsible for enterprise alignment of First Mortgage pricing, valuation of portfolio mortgages, and risk-based pricing. David’s other roles at Bank of America and predecessors span over 15 years and include First Mortgage Margin Management, Capital Management (LOB Integration and CCAR), Acquisition Transition, and Finance.  Through each of these roles, his focus has largely been on creating new business processes, improving existing practices, and driving significant financial benefit

    Justin Whitener

    Director of Analytics and Pricing, Ally Bank

    Justin is the Director of Analytics and Pricing at Ally Home Loans, a division of Ally Bank, the 22nd largest bank by assets and over $75B in deposits.  His team drives the daily pricing, reporting, analytics, and the lock desk as well as developing new pricing strategies and modeling. Prior to joining Ally, Justin spent thirteen years at Bank of America covering several areas across Credit Risk, Regulatory Capital, Corporate Forecasting, Finance, and Mortgage Pricing

    Andrew Frisbie

    Managing Director, Novantas

    Andrew is a Managing Director at Novantas, Inc., where he leads the Product and Pricing unit, drawing on 15 years’ experience in product and pricing strategy, LOB strategy, and balance sheet management. He has led numerous engagements for clients in the areas of deposit and loan price modeling, proposition development, and balance sheet forecasting. His clients include many of the world’s largest money center institutions and regional banks across the Americas, the UK, and Australia.

  • Retail Sales Practices (Yes, we can still cross-sell.)

    Contains 1 Component(s)

    Join this webinar for a discussion on how bank culture impacts sales, service, and safety and soundness risk management.






    PRESENTERS:

    • Carl Pry, Managing Director, Treliant Risk Advisors
    • Scott Fisher, Managing Director, Treliant Risk Advisors
    • April Breslaw, Senior Advisor, Treliant Risk Advisors


    ABOUT THE WEBINAR:

    • How bank culture impacts sales, service, and safety and soundness risk management
    • The manner that sales goals and goal groupings can impact practices
    • How cross-selling should have a needs assessment lens
    • The best way to implement balanced incentive plans that are designed, vetted, and approved by cross-functional teams
    • The role of product neutrality, balanced scorecards, and KPIs in sales and risk practice
    • The role of emails and customer call backs in sales risk management
    • The importance of demonstrating fairness in sales practices and customer value in the product sales process
    • How early cancellation of products can be a red flag
    • The role of complaint monitoring in sales practices
    • How to monitor high and low performers

    THIS WEBINAR WILL COVER:

    1. Sales practices must haves
    2. Compliance considerations for sales practices
    3. When and why to conduct an independent review. Is it necessary?

    TOP 3 BENEFITS TO ATTENDEES:

    1. Practical advice for plan design
    2. Tips for monitoring desired client-facing interactions
    3. Forum for questions

    Carl G. Pry

    Managing Director, Treliant Risk Advisors

    Carl Pry, Managing Director of Treliant, is a seasoned executive with banking law, corporate finance, and regulatory compliance experience in Fortune 500 institutions, regional banks and industry consulting firms. Carl advises clients on commercial compliance, fair lending, corporate treasury and risk management.

    Over the last 18 years, Carl has held senior leadership positions including Senior Vice President and Compliance Manager for the Compliance and Control Division at KeyBank, Manager of Finance and Performance Management Service Line at Accenture, and Vice President of Regulatory Services at Kirchman Corporation. With strong knowledge and experience as a banking attorney and officer, Carl is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine.  As a featured speaker for numerous banking, compliance, and state bar associations, he has led training sessions across the country. Carl has served as an instructor at FDIC examiner school and back-up instructor for NCUA examiner school.  He has authored training programs covering consumer and commercial compliance, audit, quality control, tax, privacy and risk management.

    Carl is a columnist for ABA Bank Compliance and ABA Bank Marketing magazines.  He has authored scores of articles on financial issues and developed testing and support materials for BAI’s Anti-Money Laundering Professional certification and served as subject matter expert for web-based compliance and audit educational testing programs for banking training firms.  He is the author of “Internet Banking Manual”, a comprehensive guide to business planning, risk analysis and maintaining a presence for financial institutions on the Internet. For LexisNexis, he also authored “The New RESPA Rule: Navigating New Disclosures” and “The Evolution of Reg. Z: Increased Duties and Responsibilities for Lenders.”

    Carl holds a JD and an MBA from the University of Toledo and a BSBA from Bowling Green State University. He is also a Certified Regulatory Compliance Manager and Certified Risk Professional. 

    B. Scott Fisher

    Managing Director, Chief Revenue & Strategy Officer, Treliant Risk Advisors

    Scott Fisher, Managing Director of Treliant, is a senior financial services executive with a 32-year career in banking, including responsibility for mortgage, retail banking, consumer credit, product management, investments, private banking, commercial banking, network planning, e-commerce, call centers, and operations. He has overseen large-scale mortgage originations, fulfillment, and servicing at major US banks. He has overseen annual originations of $11 billion, a balance sheet of $3 billion in residential mortgages, and a servicing portfolio of $8 billion.

    Scott has led multiple mergers and acquisitions from due diligence through integration, as well as variable compensation design and administration, credit policy, and balance sheet/liquidity management. He has significant regulatory relations experience, including state and federal examinations, complaint resolution, and exam remediation. Scott has partnered to build compliance programs in retail banking, brokerage, mortgage, and wealth management from the first-line-of-defense perspective.

    At Treliant, Scott counsels clients on sales practices, third-party risk management, mortgage operations, brokerage, and compliance matters. He has a hands-on perspective on the industry, future trends, and emerging risks, enabling him to provide strategic and practical advice to financial services companies on the challenges they face today. Scott also directs Treliant’s strategy and business development and coordinates the firm’s business with affiliated organizations in his operating role of Chief Revenue and Strategy Officer. He is a member of Treliant’s Executive Leadership Team, based in Washington, DC.

    Prior to joining Treliant, Scott held senior leadership positions with First Niagara Financial Group and Wachovia National Bank. He is active in financial services trade associations, including the Consumer Bankers Association, American Bankers Association, and Mortgage Bankers Association. He is a graduate of the University of North Carolina at Chapel Hill with a BS in Business Administration.

    April Breslaw

    Senior Advisor, Treliant Risk Advisors

    April Breslaw is a Senior Advisor with Treliant Risk Advisors. She has held multiple leadership positions at federal financial regulatory agencies, including Deputy Assistant Director, Office of Supervision Policy, at the Consumer Financial Protection Bureau (CFPB), which she joined as it was being built in 2010. Her other roles have included Chair of the Consumer Compliance Task Force at the Federal Financial Institutions Examination Council (FFIEC); Associate Director, Compliance Policy and Examinations, at the Federal Deposit Insurance Corporation (FDIC); and Managing Director at the Office of Thrift Supervision (OTS).

    April is deeply knowledgeable and well-positioned to assist financial services companies in addressing compliance risks and responding to regulatory, supervisory, and enforcement concerns. She has experience with the range of compliance issues that arise as financial products and services are offered to consumers. She also has heightened insight into how all federal banking agencies view potential Unfair, Deceptive, or Abusive Acts or Practices (UDAAP).  

    April’s background provides her with the ability to:      

          Assess compliance management systems and propose options that may increase their effectiveness. These efforts may  reduce the risk of adverse examination findings and enforcement actions by federal regulators;

          Advise firms about how to negotiate an acceptable resolution when compliance management issues or potential violations of consumer financial services law have been raised, as well as recommend efficient ways to carry out measures required by supervisory proceedings, enforcement actions, or private litigation; and

          Alert firms to emerging compliance risks, including the implications of regulatory proposals, guidance, and public statements made by the CFPB and other federal banking agencies about consumer protection issues.

    April holds a JD from the George Washington University Law School and a BA with honors from the University of Miami.